R & M Climate Control Service Experts Reviews

"Nick was consummate in updating the aged connections and cable boxes. I would recommend a required phone call announcing the arrival of the attending technician."

"NICE PERSONALITY -- ANSWERED ALL QUESTIONS PROFESSIONALLY"

"Very prompt, courteous and able to fix the issue quickly!"

"Followed thru and got the job done."

"Great knowledgeable team and always excellent service!"

"Jimmy always provide a very thorough and professional service"

"Very professional and helpful"

"Technician was friendly and professional and was happy to answer any question that I asked. Appointment was timely and done within expectations.."

"Provided thorough service with very detailed explanation of all processes."

"Ryan recognizes the problem immediately and fixed it."

"tech left no rock unturned"

"Was very professional"

"The inspection was thorough and professionally dome. The technician arrived on time and identified himself and described what the inspection was going to be. He was courteous, friendly, and professional."

"They spent little time on my original issue which was the thermostat."

"Jimmy was very thorough but quiet."

"The technician was able to answer all my questions. He also found and corrected a problem with my AC unit and procured parts for a second problem. He seemed very knowledgeable and friendly."

"The technician is very friendly, easy to understand and knowledgeable all at the same time. He is a very valuable employee and deserves a raise."

"Efficient, professional"

"Fast courteous service"

"Excellent service and all questions answered."

"Preventative maintenance"

"The tech and the customer relations person were very professional and knowledgeable. They both took the time to listen to me and answer all my questions on my level of knowledge. Very important to an older lady...and much appreciated."

"Always dependable techs and good service."

"PROMPT, COURTEOUS, EFFICIENT"

"He went bright to work and new what he was doing"

"Jimmy is very thorough when inspecting and evaluating our equipment. He is also very efficient with his report to us on the condition of the HVAC equipment."

"They do good work"

"He was very knowable of the system and did a thorough job. I could not get this survey to record my response to the questions not answered."

"Very professional."

"went beyond too help me obtain. Financial"

"On time. Very courteous. Reported what he found."

"Very friendly and well trained"

"Technician is always thorough, keeps me appraised of unit's condition and any changes that need to be made. Courteous and thoughtful. Observes Covid protocols."

"He was very competant"

"Was on time and very professional"

"Jimmy explained everything and was very good about answering all of our questions. Very nice man."

"Thorough and answered all my questions. Called Darrin for me."

"Attention to every detail & knowledgeable of products.."

"They kept me informed of arrival time. In and out very professional."

"Came when expected, told me what he was going to do, did it, turned off the lights in the basement where he worked, polite. R & M maintenance guys are ALWAYS good. Thank you"

"Tech very knowable"

"Easy to schedule. Arrived on time. Efficiently worked and we were finished."

"I am happy with the way the maintenance was performed. The technician was very professional and seemed to know what he was doing."

"Jimmy did the most comprehensive, complete inspection the we have ever had from your company!"

"Technician on time, very polite, and knowledgeable."

"All technicians were extremely helpful and did an outstanding job."

"Humidifier is not working but the technician says it is working but the humidity in the house reads 38 percent. I was told when it was put in I would see a huge difference. It is the same as it was before putting it in."

"Jimmy was very friendly, helpful, and competent"

"100"

"Understood my problem. He did not hesitate to help me."

"Courteous and knowledgeable"

"Ryan called to let me know he was on the way, very polite & friendly. Wore a mask and shoe covers. Asked if I had any issues/problems. Did maintenance on both heat & air and said that everything seemed GOOD! I appreciated his customer service."

"Technician was professional, respectful, and informative. Notification for service and completion of service were both performed effectively and in a timely manner."

"R&M has always provided excellent service."

"Very nice and professional. Did a through job."

"Professional, thorough."

"Done Good"

"Matthew is very thorough. Kept us informed of all he was doing!"

"Technician was personable and as far as we know, thorough."

"quick, efficient,"

"very happy with the results of the visit"

"Ryan tried to find the problem and was successful however the part I needed was not in stock."

"Polite and knowledgeable"

"friendlyness of your staff"

"Your tech was on time and very professional. Jimmy is the best. I trust him in my home. He is the only one that I want to do my check up."

"The tech took his time to show me how the humidifier works even drawing out instructions on the ducts!"

"It's fixed and working now."

"Kevin very clearly explained the work that my furnace needed. He's a good teacher."

"Appeared to be knowledgeable and thorough"

"austin was very thorough,professional and extremely polite."

"He seemed thorough and helpful"

"My 25 year old furans died in the middle of the last cold snap. I called numerous 24/7 HVAC guys at 5PM and all either did not answer the phone or made the COVID excuse and could not make it till 1 or 2 days later. R&M answered the phone and had 2 techs at my house at 10PM that day. The unit had died and I verified the failure with Matt. zac shows up within the hour and offers a very competitive offer for a 3 ton unit and can have it installed the next morning at 9AM. 9 AM arrives, the house temp is 47, and so do Darrel, Will and Alex as promised. They tore out the old unit and replaced it in about 4 hours. They were awesome, the work was awesome and their respect for social distancing was very appreciated. They even fixed a problem I didnt know I had with my NEST thermostat. If you are looking for guys that will fix you up when your needing true service, stop looking. These guys did me 100% right. Totally exceeded my expectation. I dont work for them. The service was something I thought was no more. Charles in Farragut."

"Friendly, efficient, knowledgeable about options and estimates"

"Ryan is very thorough. He also conducts himself professionally and answered all my questions in an easy to understand way."

"They provided answers to all of our questions"

"this is how they always do"

"Friendly and competent service"

"A professional, answered my questions"

"I was pleased with the professional and efficient manner that the call and diagnosis was performed. However, when I called this morning (Thursday, 2/4/2021), I was informed that the needed part had not been ordered. This adds at least another day to the length of wait for the repair to be completed."

"Our service guy has bento our home many times and knows our system. He is very thorough and explains everything he does."

"Very kind personality and efficient work"

"Ryan came as soon as possible and very quickly fixed our problem, It appears that in the event of an AC Power outage, our thermostat defaults to the COOL setting. After that was corrected he again checked our furnace and found no problem. He did not charge us for his service."

"Prompt professional service was provided. Follow up work will be required, and I expect the same kind of results."

"Zach and Austin were friendly, professional and knowledgeable."

"Technician was courteous and knowledgeable ! Provided tips o watch out for !"

"Kevin is a very knowledgeable and professional technician"

"Jerry was very thorough and friendly."

"The customer service lady is friendly and promptly responds to our requests. Jimmy is our trusted technician, very professional and knowledgeable. Jimmy is the reason we still do business with the company."

"He found the problem and fixed it right away"

"They worked fast and kept me informed.,"

"Good job"

"Jimmie was absolutely the greatest !! He was so polite, knowledgeable and professional . I will always ask for him . I really have a lot of trust in him. Thanks Jimmie!"

"Ryan was super polite, friendly, and helpful"

"Austin was very polite and had some helpful tips for my father."

"They were very polite and checked both unites.They told me about a special going on right now. Was very pleased with their work and actions.Thank you"

"Austin came to my home to diagnose why the drip pan surrounding my new Lennox HVAC system was full of water. Austin discovered the problem, drained the water from the pan, and implemented a countermeasure until the unit can be reinstalled properly. Austin was very professional, hardworking, and highly customer focused. He explained the problem to me and contacted his supervisor to ensure his recommended solution was approved before he left my home."

"Always provides top notch service and expertise. I trust them and have confidence they are doing the job promised!"

"Reliable, truthful"

"My heat is still making a high pitch noise when it cuts on and it hurts my special needs daughter's ears and is annoying during the night. One of the technicians said the gas flow needed to be adjusted, but it wasn't done. They were also supposed to bring me 5 more filters but didn't."

"Efficient - professional - knowlegeable"

"Jimmy checked both units in and out. He did so efficiently and withhreat care."

"Wanted only new gas furnace. Salesman added several things we didn't want.Got furnace from somebody who provided what we wanted at three times LESS what your company was going to charge for what we didn't want."

"First repairman did not fix the problem correctly. So, I had to have second man come back the next day.. I don't think it's fair that I had to pay twice. Otherwise, they did a good job."

"Competent courteous technician."

"The technicians were very professional and pleasant. They got the job done quickly."

"jimmy was wonderful"

"Best service provider. Professional, friendly, best among the other professionals who came in the past."

"Very personable and efficient."

"knew his job very well and was a very nice man to speak with"

"Very personable, on time and seemed to take time to check unit"

"Great service and so helpful"

"Arrived early, introduced self, respected my home, went about tuneup professionally."

"Problem was analyzed and corrected."

"Torn on this answer. The people who showed up on THIS visit were fine. Unable to do anything to fix my unit since the cost is prohibitive and that is not the techs fault. I did feel as though sending a sales rep from the onset, before even looking at the problem seemed a bit odd. As if the only goa was to try to sell me the new "plan" rather than fix my unit. If you look at my answers on the previous survey for the last "maintenance" visit, you will see that I had concerns that the heating was NOT checked and the coils could not have been cleaned, etc. I'd wondered how much maintenance could have been done in the few minutes he had actually touched the unit and spend the rest of the time in the truck. SO, my dissatisfaction really comes to now that my unit is dead, and why. Would that have happened had the maintenance been done properly? But, again, the only goal seemd to be to sell me that new plan. I can't afford that. Or to to repair my unit now. Or to buy a new one. I'm without heat and air now for however long I live. I've already had the winterization done through the CAC, but I've contacted them anyway to see if there is anything they can do to help."

"The technician did every thing I expected and kept me informed along the way."

"Kevin S. was excellent at explaining what he did and what he found. He was able to answer all my questions. When they determined that the tech would be coming a little late, they called and told me. They asked if that was alright or if I needed to reschedule. I appreciated that."

"Matthew is well trained and communicates with the customer."

"Matt always gets the job right the first tine with professionalism"

"Tech was very nice, well-mannered and seemed knowledgeable. Though I had to suggest that he bring a filter in case my unit needed one {which it did}, he didn't seem to mind that he had to go pick one up which altered his arrival time."

"Service team was very good, I am waiting v for replacement Humidifier. Cabinet"

"Professional"

"Professional and clear"

"Kevin followed through and came back with the whole home filter (that was missing since the last service), and the ultra violet light. Most times these items are either backordered or the service person doesn't return with a replacement. We were very appreciative of his effort. Kevin was courteous, professional and he wore protective gear, which was also appreciated."

"Very timely & excellent work"

"Friendly, efficient, knowledgeable"

"HE ANSWERED SOME QUESTIONS THAT I DID NOT UNDERSTAND."

"work always done promptly and explained as well very polite"

"Jimmy is very thorough and prompt servicing our account."

"Prompt and courteous"

"Kevin was very pleasant, got the job done, but failed to take care of the little things. Specifically, we had to call to have him return because both units threw a code because they had not been reset after they were disconnected for service. Also, wife was absolutely furious that he tracked mud into her office and soiled her white oriental carpet. Grrrrrr!"

"Jimmy was very courteous and friendly."

"All was done well"

"Service was always timely with well qualified and respectable staff from phone call to R and M by me to your follow up after the service was provided."

"On time and very profrssional"

"Always courteous and do a good job"

"Fully answered my questions when explaining the options"

"The two installers (I believe they were both named Matt) were excellent. They were neat with their work and completed it in record time. They were very pleasant and informative."

"Kevin came out soon after I called in the problem of no heat with one of my new a/c +heating units. After some time he found the problem and fixed it"

"They were on time and completed the service!"

"Excellent service. Called before arrival. Done quickly. Very safe with Covid protocols."

"Friendly service, checks out unit completely"

"Did not have new unit set for LP Gas when unit was installed!"

"Kaleb has a big job ahead of him bringing our house online. Look forward to a good working relationship with him. We had privilege of doing an install with service experts recently in Nashville.(Mike Shoemake/ Donelson) They were much more careful with sealing foundation holes and insulating our ductwork than Knoxville. HVAC install was delayed until late evening due to delivery logistics on equipment."

"Great service"

"Great consistent and reliable service."

"Kevin was Prompt, professional and personable"

"I thought the service man was very nice, and very informative and took extra time and interest. He was not there just to do his job and leave."

"Very friendly, wore masks, appeared to do job without us checking on them. Did another request I had to up the light in the thermostat, since it now goes out. Came back in to reset the thermostat where I need it to be"

"Much of the prepaid maintenance was not done (maybe because of covid?) Tech did not come inside. Nothing related to heating was checked. Some of the items he marked on the papers, I'm not sure how he could know without looking at them (ex filter, ductwork..). The total amount of time he spent on the unit was just a few minutes (10 at most), the rest was a lot of time with the tech in the truck doing paperwork. That's not a lot of time to get the cover off and on, do all the inspections AND clean the coil. And my hose had not been moved, so not sure what was used to clean the coil. 95% of the time spent on the "maintenance" was in the truck on paperwork."

"Repair technician was very helpful explaining the situation. The salesperson was a salesman. Felt very scammed with pricing and trying to sell new unit."

"Techs are knowledgeable and skilled, provide concise input, and are responsive."

"Kevin was great! Hated to ask him to come late, but our issue with the unit didn't happen till around 8 pm. Kevin was very knowledgeable about our new unit and very helpful."

"Very punctual, very professional, knowledgeable, corrected the problem in a timely manner"

"Quick and knowledgeable warrant repair"

"The service was outstanding. It took a little longer than I expected, otherwise no complaints."

"They were on time, very friendly, and very fast. Hardly knew they were here"

"I had a well functioning system before the service. After It didn't work. Could not get below 79 with high humidity. Had to have another service visit to fix that."

"Technician was friendly, efficient and professional."

"Prompt. And explained things and gave advice"

"Zach and Jimmy were considerate, wore masks, conscious about house (wore scuffs), professional and explained things well."

"Everything was on time. I received my phone call when I could have. The technician arrived in the time frame he said. The sales person was friendly and knowledgeable. Lead technician had reviewed my file before he came in and I really appreciate that because that way he was knowledgeable as to my history."

"Apparently had a new tech that needs to learn. Needed shoe covers as he left a trail of mud across the carpet. He tried to clean up, but not very well. He was clearly having a bad day."

"It was late in the day when I called for repair service. Even though it was getting dark, outside temp still in high 80s, Jimmy was pleasant, professional, and quickly solved the problem."

"He went the extra mile to fix a problem left by installers last year."

"Prompt service and kept us informed about what they were doing."

"I had put in a call for service for my AC unit earlier that day, but not an emergency. Zack called me at 9:05PM to say he was on his way to check out my unit, if that was OK. I thought this was above and beyond a normal service call."

"Because they were quite thorough and wanted to ensure nothing was missed and that we were satisfied before leaving."

"looked carefully to find the problem"

"Technician arrived on time and gave explanation of problem."

"Jimmy went above and beyond to make sure I understood and that I was aware of what needed to be fixed on my unit! He was awesome! Then Kalebs expertise and fantastic evaluation of my current needs and walking me through an upgrade and the advantage program sold me on buying a new unit! I am forever an R & M customer!!!!! Wow, just blown away by those two gentlemen!!"

"The technician patiently listened for the abnormal sound our unit had been making. He explained what to listen for, and assured me he would be glad to come back if the sound started again. Very nice to deal with."

"friendly, informative,and courteous service"

"very knowedgeable"

"Tech was very professional and did his job efficiently"

"Very Informative and helpful"

"Bob always provides great service in a timely manner. He is one of my favorite technicians."

"Jimmy is the best. I'm always happy when I find out that he is my tech. I am a widow and live alone and don't always trust people coming into my home, but I have always felt o. k. when he is my tech. Hope he can always be the one who responds."

"He was rude to my staff"

"Jimmy was prompt, polite, professional and courteous."

"We have been a client for 14 years and they have been professional and on time and there for you in an emergency."

"Came out quickly and very professional"

"My experience with the service provided on 7/16/2020, by the experienced technician, who is a very nice and friendly person!"

"Professional"

"The technician called when he was on his way. Was on time and completed the routine services and noted that I needed a few additional things to keep my unit in good shape."

"I thought the price charged was excessive for labor and refrigerant but I agreed to it because I had no cooling in very hot weather and didnt want to take the additional time to shop around."

"The filter replacement was supposed to take place months ago. Nothing happened. I call back, deal with someone who was clearly unpleasant and finally get an appointment scheduled. The technician was great; everything else unacceptable, especially since I have the advantage plan."

"Very helpful and explained all the services. Nice person to deal with. Very happy with what we have so far."

"Bob knows our system, was very fast, and is a pleasure to have in our home."

"HE SEEMED TO UNDERSTAND AND REPAIR THE PROBOEM."

"very professional"

"Knew what the problem was and fixed it"

"He fixed the problem that was causing the AC did not work because the last technician did not plug the cable in. I am sorry I did not have the name of that technician who came to do the April 30, 2020, service."

"They came that day to fix our broken system. They patched it so we could enjoy our out of town guests over the holiday."

"The guys installing our system and water heater faced a variety of problems because we have an older house. They diligently solved each problem as it came up and did an excellent job installing everything."

"Very knowledge and professional"

"he was right on time, very polite, very knowledgeable, curteous and did a great job"

"Darwin called to inform me that he was enroute to my home and would arrive in approximately 15 minutes. He arrived exactly when he said that he would. All of the inspection was done in a timely manner. The findings were completed explained to me. Darwin was very professional and courteous."

"Technician did a great job"

"problem was corrected in a timely manner."

"They didn't come out on the day/days we were told and then when they did they shut off the air and said they would be back the next day. We called in the afternoon to see when they were coming back out to be told we weren't on the schedule and had to wait until almost 6pm with no AC for the tech to come back out."

"I had a couple technicians and they were all good. Every time we thought the problem was fixed and it reoccurred a few days later. Hopefully its permanently fixed now."

"The work was completed promptly and professionally"

"Darwin is always very polite, has great customer service and explains the situations very clearly. He has been to our home numerous times and does a fantastic job each time!!"

"Matthew went above the call of duty to ensure that I was a satisfied customer."

"Were able to work us in on a very busy day. Jimmy was polite and made the work as simple as possible. The problem appears to be fixed."

"He was concise, didn't lie to me, warned me about prices, etc."

"Courteous rep"

"Professional technician"

"Called for emergency services. The technician responded promptly, was knowledgeable, courteous and had a great attitude. He represented you company well."

"Got the job done. My air is working perfect."

"Efficient and pleasant."

"Outside breaker for unit was left turned off. Unit was running but not cooling. House got hot and unit was not blowing cold air. If I had not checked breaker, it would have resulted in a service call to get unit working."

"Technician called ahead to alert me to his arrival. He arrived on time. Jimmy explained what he was checking as he took the cooling temperature at various vents. He reset the thermostat before leaving. Very courteous."

"The technician was great. The company has integrity and is an honest company with great people. You stand behind your work."

"Thorough and professional"

"Arrived on time. Seemed to work efficiently. Identified and repaired the problem. Worked cleanly"

"The installer was very professional and very knowledgable about the new system."

"Answered all my questions, he was very attention to detail."

"The gentleman came before I forgot his name he is very professional and friendly knows his job"

"Matt came to check my AC outside and started talking about money saving, join your companys program which I declined. Then he told me the total R22 freon I needed was about 4 lbs or more. He said 1 lbs $176. Total will be around $803. I was so shocked. I declined the service too, he told me to pay $178 at the end. I said I didnt even order anything why would he charges me that much? After Zach and Matt discussed it Matt knocked my door and told me the total call in service was $99. Its because I am a woman and different race that doesnt mean he can overcharged me. I dont recommend your company at all."

"I felt like the service folks arrived with the intention of selling me a new unit before even starting. I was charged $66 for basically nothing- the $99 fee was waived because I joined the $5 per month maintenance plan- which makes no sense. I was told I could end this membership at any time, so I basically paid $5 to get out of the $99 charge? When I called to cancel this, I was not asked for my name or any other info so I have a feeling it wasnt cancelled at all. The quote to fix the unit ($2600) was given to me 2 days later- at which time I had already contacted another company who charged me $510 to get the unit working again."

"Wonderful service"

"Excellent service as always..prompt and thorough"

"On Time. Courteous. Seemed to do thorough inspection. Removed leaves from compressor and pointed out to us the presence of excess leaves, probably blown in by yard workers."

"they were on time and efficient"

"On time, efficient, courteous and thorough. Oh, did I mention his obvious attention to details and professionalism?"

"POLITE, TIMELY, EFFICIENT"

"Prompt and professional. Reasonable pricing for a Sunday."

"So thorough and helpful"

"The rep did the job well, but I did expect the air conditioned air temperature to be checked emitted from the vent, as in past PM service calls."

"Bob has been to our house several times through the years and he always is very friendly and does a great job."

"Darwin is outstanding. He has been servicing our 2 units for a couple of years and he always is professional and timely. He takes time to explain what he's doing, what the results of his servicing are and he then provides a comprehensive review of potential problems that are on the horizon. Again, Darwin is awesome."

"I request Bob Johns who has serviced us many times at our fairly new home of now 2 years and many other times over a 10 year or so period at our other home. He is very good at what he does and explains everything so well to me."

"Matthew did a terrific job of explaining what he was doing. He answered all of our questions, also. He did a thorough job of cleaning out the unit and inspecting it. He was friendly and knowledgeable. We would be happy having him work on our unit in the future."

"Really appreciated the timeliness of the response and the honesty of our salesperson. R&M ended up not being able to do the work, but I appreciated you pointing us in the right direction and overall helpfulness."

"Friendly and professional service."

"Came within the designated time that we was scheduled. Gave us the status of units."

"R&M Service Experts installed a new furnace about 7 years ago. Friday the blower motor burned out, rendering he furnace useless. I assumed that since they installed the furnace, they would be able to fix it. I was wrong. We had a very cold weekend as a result. The temp dropped to the 30s and we had no heat. I was surprised that R&M did not have the necessary part to do the repair in stock, if not necessarily on the truck. The part had to be ordered and it will be several days before a repair is made."

"The gentlemen, as always was very courteous and efficient. Except for your appointment center not being aware while setting up an appointment to have the service person also bring a proper filter along? Now the poor guy has to come again as soon the filter has been ordered! One would think you have these informations on file? My apology for my sentence structure, English is not my native language e.g. I am struggling with the proper vocabulary! Hope you understand. Danke, Thank You, Renate Byrus"

"polite,respectful, got job done, explained what he had done and found."

"Service has always been very satisfactory. Technicians are knowledgeable, courteous, friendly, and always on time."

"Courteous, prompt, accommodating, thorough describes my evaluation of the above service providers."

"They new what to check when they got here to find the problem."

"Very patient and professional."

"Matt is the best"

"Efficient and helpful"

"Found the problem quickly in the attic. Part was under warranty, and got it ordered."

"Bob has serviced our unit since has been installed. He has always been very professional."

"After the yearly service the heating system on the first floor does not work now."

"Courteous, knowledgeable"

"Work performed in a timely and professional manner."

"fast and efficient"

"good job"

"HVAC coil had a leak. R&M was out quickly to determine problem. Coil was ordered and was set to be a week out. Today they had a cancelation and were able to schedule install on Thursday today and fixed. Great work and much appreciated by all involved."

"So far, everything seems to be working fine. The only minor hitch was having to have a Lennox part to be sent from out of town. This took a while and Darrell had to work as late as 8 pm to install it. He worked very hard."

"EXCELLENT EMPLOYEE"

"Very courteous; shared what they were going to do before they did it."

"Jimmy was polite, professional, knowledgeable, and found the problem almost immediately."

"Showed up on time-Made recommendations- Was professional"

"Bob had an assistant with him and they were quiet, efficient and thorough."

"on tine"

"Well done!"

"All went quickly and smoothly."