R & M Climate Control Service Experts Reviews

"Friendly Reliable Quality Quick Clean Service Thank You ??"

"Excellent service"

"Jason was very thorough, efficient & informative."

"very prompt, professional service"

"Very professional, friendly and helpful from the first call."

"Jesse was very knowledgeable and explains things to me. I also have had great sevice ever since I purchased my furnaces in 2017. My only suggestion is to pre-order my filters so that a second trip isnt needed which would save time and money fir everyone."

"Excellent and professional empathetic kind very knowledgeable service from sales manager John Rightmyer! R&M Climate has serviced my sit A/c units and replaced them several times over the 29 years I have lived here as sole owner of this house since it was half built! The houses in my subdivision ALL had Lennox HVAC split units in them when built. Best HVAC units there are (plus RUUD this year installed. My two advantage program HVAC units put in this year for 10 year plan maintenance and replacement -expensive LED thermostats both upstairs and downstairs! John makes the financing very pleasurable and easy! Great sales person!Thank you all -all your Techs are excellent and very professional and kind also"

"Professional and courteous employees (field and office) with timely and effective response to my needs."

"Very polite and explained everything was well explained."

"Worst service ever. System working fine till tech comes for semi annual checkup. When he left nothing worked. He came out the next day and fixed an error he had made. Then discovered he had blown th fuse up in the attic on upstairs unit. 2 more ticks come and found the blown fuse. They said one or two days to get it. 5 days later I had to call and they came out next day. Then they charged me double on the billing. I had to call to fix that. Who needs this aggravation"

"I called, you came, very responsive."

"Always excellent service, courteous and very professional and cleaned up area"

"I have always received great customer service from R &M Service Experts. Kevin did an excellent job resolving the issue I was having with my heating unit."

"Very pleased with all the technicians who came out very professional , hard workers"

"Made it right."

"Good job effective and efficient"

"Kevin and Richard were extremely professional from start to finish! And quite honestly two of the nicest people I have met."

"Although there were issues with a previous technician, Koby was very honest about the issues and fixed them quickly. In my opinion, he went above and beyond."

"Although a few mistakes were made by the first technician, the problems were all sound, and fixed quickly and professionally and war. Importantly, Koby owned up to the issues."

"Follows thru on commitments for service on a scheduled appointment day. Technicians have been friendly and patient. We really liked Mike, our last tech."

"I have been using R&M for service since 1978"

"They were very nice and on time. And explained everything they were going to do."

"They respond to emergencies quickly and maintain our equipment very well"

"Did a great job, very professional."

"Plumbing work"

"Your technician Mike was very professional during the installation. Was diligent in providing us with all the information we needed to select & operate the thermostat. Took time to explain why he needed to adjust our upstairs furnace, etc."

"We've had two visits. Both times the folks who came out to service our HVAC were through, wore protective covering on their shoes, were courteous and answered all our questions. The second time was to actually fix the problem, however the compressor that was intended to replace the one we had was also apparently faulty. We understand that's not anything R & M had any control of."

"Technician was on time and very thorough"

"Always professional and courteous and very capable."

"Although the technicians that came to my house were very professional and knowledgeable, I wouldn't recommend R & M because I was charged $99 fee for a estimate with no warning or explanation. At the end of the estimate I was asked to pay and when I asked why they said it was what the paperwork said. At no point during booking my appotinment, the email to confirm it, nor the call to move the time did anyone with the company mention that the esitmate would be a hundred dollars. After the techs left my house I called the R & M office and spoke with another very nice person who still didn't offer any solution to my issue beyond telling me that your company does offer free estimates, I just got booked for a service call without my knowledge. At no point did anyone offer to refund my money, nor try to get me in touch with someone who might have the authority to do so. I'm very disappointed because I wanted to move forward with your company but how can I trust that you won't continue springing unknown fees on me? As nice as everyone was during this process, no one offered any solutions or to get me in touch with someone who could."

"He was professional, knowledgeable ,Patient, and timely!"

"The problem was solved and the technician was very professional."

"Service tech Ryan on 12/2/2022 visit was polite, knowledgeable, friendly, and answered all my questions."

"On time and efficient and great people person."

"Very disappointed in the number of visits it took your technicians to resolve our problem. It took Ryan and Mike to figure it out."

"Although the technicians were wonderfully professional and thorough at the end I was asked to pay a $99 service fee that I hadnt been informed of. When I called the office to address this the person who answered the phone was also very nice but didnt offer any assistance or attempt to rectify my frustration and feeling of being taken advantage of. For this reason I couldnt truthfully recommend your company."

"Good friendly service and knowledgeable technicians"

"Honest reliable competent"

"Knowledgeable and kind"

"Consistent and great service"

"The Tech we had was most helpful."

"Customer service is great. The professionalism of the Tech's, they are personable, informative and friendly."

"The technicians were great but the pricing is high."

"We are in their Advantage program and are not impressed with their keeping their appointments in a timely manner."

"They were friendly an informative on what they were doing"

"Zack was extremely efficient, professional, polite,informative. Enjoyed his sweet personality and his abilities to do his job."

"We have a great HVAC system that you installed. During the few times I have asked for your service to troubleshoot the system, you have responded with a personal visit THE SAME DAY!."

"The people I meet with and the work they do has always been very professional and good."

"R and M has always provided very good preventive maintenance on my 2 heat pumps. Koby continued this very professional service today. He provided expert advice, recommended updates that will enhance my systems performance."

"They have always done what they said they would do when they said they would do it."

"Darwin did a thorough job and was patient in explaining everything he did."

"service"

"Have always had the best service from R & M. If some product was faulty, they fixed it until satisfaction was reached."

"The first of the service men phoned before arriving and was there early for our appointment and the other two arrived soon after. They were courteous and after introductions went right to work."

"I like your semi-annual check up service and I think the price of it is reasonable, but your prices for parts and/or new or replacement units are way too high."

"Technicians have been thorough, answered questions and explained results of their service visit."

"Technician was very helpful and professional"

"Service is great but prices for parts, etc. are way too high."

"Service was friendly and efficient. The technician showed up on time."

"Koby was exceptionally good at explaining what he would do during his inspection of our Hear/AC/hot water equipment and then told us what it was he found, fixed and cleaned. R&M is fortunate to have such a good service provider as Koby."

"We were without heat for several days while two parts had to be located and installed."

"Basic service on units ok Quotation for new water heater ridiculously high"

"Great and fast service."

"Your service Expert (I recall his name to be Koby) was excellent. And provided very clear what actions he made with on servicing our equipment."

"Always on time , always informative and never pushy with sales ."

"Because the technician was very helpful and he did all the maintenance correctly he went around and checked everything up to my expectations"

"Knowledgeable, professional, and personable personnel who respond in an effective and timely manner."

"Good and dependable service for a long time"

"Knowledge and engagement of Richard"

"very good at he was going to do"

"Jimmy does the best overall checks on heater/a/c I ever have"

"I was told by Kevin that my heat exchanger has a crack. I was shown a picture, but no way of knowing where that pic actually came from. He didnt share the pic to my phone."

"Quality of service."

"Friendly and professional service"

"Since we had our new system installed April of 2022, we have not had a problem with it. The company followed up with the first 6-mos check-up as promised."

"Outrageously overpriced. The technician was very professional and courteous"

"less worry on my part"

"The price was a little steep"

"Here for fall tune, never even turned on heat was told I needed a new contactor at the cost of $244.00 Got a 2nd opinion from Green heating and air part did not need replacement."

"We have been pleased for many years. I already did this survey last week."

"Always friendly and professional service"

"Very efficient, friendly, answered any questions."

"Good service"

"See answers below."

"R & M has always provided exceptionally good service over last 15-20 years, at my property. Kudos to all!"

"Many years of great service."

"Professional courteous service."

"They call before they come. Are always within the window of time promised. Everyone has be polite and comfortable to have at my home."

"Good company. Great service."

"Always responsive to my service needs in a timely manner and the technicians are always professional and knowledgeable. The latest visit (Wed) was no exception. Koby was very thorough and diligent in troubleshooting the problem with my thermostat and took the time to explain to me what he was doing to identify the problem and what he would do to correct it. Replacement is on order but very pleased with the experience thus far.."

"Very friend and knowledgeable"

"Just my opinion."

"Ive been using R & M for over twenty-five years and have received good service."

"Have been with R&M for around 18 years. Great service and help with maintaining heat and air until. Purchased a newer hot water heater and process of installing product was very professional. Kudos to Mr. Jimmy, who has kept the heat and air units working properly, for years."

"Folks who have been to my house have always been both friendly, competent and stuck with an issue until solved. However, while I always wish to give the tech who comes to do the job an excellent rating (e.g. Koby who was recently here,) I am uncomfortable with my name being public on Google."

"Great service. The technician was very knowledgeable, polite, and efficient."

"Very good service and on time"

"Very friendly and prompt repair."

"Service was prompt and high quality."

"you always do a good job and always are very professional an on time."

"R&M provides excellent service. They are always on time and very professional."

"The technician was very thorough and compete Nt"

"They found the cause of my problem and fixed it."

"The only HVAC repair available to help us on Sunday. Rick and Mike were professional, efficient, knowledgeable, and very helpful."

"My repair costs for the job that was done was high but acceptable. However, the quote to replace my unit was very high. Other contractors quoted to install the same quality system for nearly half the price."

"Effective and efficient. Kevin and Koby were great."

"Except for a few incidences we are pleased with R & M. We especially favor Jimmy to provide the tune-up service we need in Spring and Fall. He is efficient and knowledgeable. Gets the job done and makes us feel good about having R & M as our service Company."

"Professional experts"

"35-year customer...R&M has never failed to handle our HVAC services and issues to our full satisfaction."

"Great service."

"Always thorough in the inspections."

"They have always taken good care of me"

"Did a great job"

"Great work"

"Very quick and very efficient."

"Technician was prompt & very nice"

"Great service!! Ryan was knowledgeable, friendly, and completed the repair in a timely manner. ??"

"On time, professional, very knowledgeable and did a great job."

"Have been very pleased with service"

"The first technician did not find the problem costing me a lot of money in electric bills this summer. Had Ryan, who found the problem, been the first one, I would have given this answer a 10."

"You have provided us efficient service for years."

"they were efficient and knowledgeable about my problem"

"Was not honest"

"Always excellent service!"

"Quick and efficient resolution of problem. Experience of tech."

"He was right on time and performed our service and was very knowledgeable"

"Very helpful in scheduling a workin a problem that quickly came about and causing issues."

"They were efficient and timely"

"Guys that came to my home were professional and explained everything to me. The office folks were also very helpful and efficient."

"The men were very courteous and very professional."

"Have always had good service and Jimmy is the best."

"Kobe was excellent and very professional."

"Koby was on time, he told us what he was doing and all the results. He even told us what might need to be done on next visit. He was a really technician."

"Mr Richard Bishop was extremely helpful, very professional and friendly. He explained everything in detail and was able to answer all my questions. I would have entered into a contract but we are planning to sell our house and did not want to enter into a contract for obvious reasons."

"tech support promptness"

"knowledge"

"Great customer service, repaired my unit quickly"

"Very friendly and professional"

"Very professional and arrived on time."

"There is always room for improvements!"

"We always have great service with Jimmy comes. He is very thorough and takes his time. I always feel like my units have definitely had a good looking over after he comes. He is also the only technician who still offers to change the filters on my downstairs unit. No one else ever asks me about the filters. He also had run out of the filter he needed for the upstairs unit and said he would have one ordered. It was only a day or two and we were getting a call about coming back to replace the filter. In today's world it seems like hardly anyone ever follows through on things anymore, but Jimmy and R&M definitely do!"

"My service tech Ryan was outstanding and very nice to work with."

"The technician was very thorough, professional, and fixed our problem with our air conditioner."

"The scheduler was the nicest, thorough person. The technicians were there on time , polite and completed the work and had our AC back on line in a very timely manner"

"Darwin and John were very professional and knowledgeable. They answered any and all of my questions."

"Located in Knox county. For customers who want a monthly plan."

"Promt & effecient"

"Sales and installers ware wonderful"

"EVERYONE IS VERY NICE AND EFFICIENT."

"Good service"

"Friendly"

"Courteous and efficient."

"Tech knew his job and repaired what he could and had to order a part which I a, waiting for"

"You answered our need promptly."

"Did not use contractor for service"

"The unit we paid $600. Plus for in March has gone out, and since Thursday night, we have been without cool air. We have to wait until Monday for them to order the part. This is UNACCEPTABLE! My elderly brother and his ill wife have had to move in with our sister, and we are sleeping in a trailer, while our cats are in the house. All in all, we feel used!"

"The service men were very friendly and efficient."

"Your technician was fast, courteous, and proficient."

"Tech on time and performed the PM. He is very friendly and presented a professional image."

"Mike and James were very professional and personable. Even though a holiday weekend, they were prompt and got my cooling issue addressed quickly. The only issue I have is that the part replaced was inexpensive, less than $40.00 had I purchased myself, and I paid about $300. In research after repair, avg cost for this service is less than $200. I am glad to have gotten the issue resolved, just wish I have had them identify the problem and me repair myself to save $$. Lesson learned for future."

"Richard and Jimmy were very professional, thorough and answered all my questions. Found an issue with my capacitor on the blower motor and drained my water heater. I thought they did a great job."

"A good deal for rental property because of tax write-off, but not for a homeowner."

"friendly and thorough"

"Great service at a quality price."

"Technicians were prompt, fast, and efficient."

"Great service and very professional!"

"Your service tech was very pleasant and professional."

"Kevin was was here he looked at the air conditioner and heating unit and said everything was fine so for that reason right there at highly recommend him to do service"

"Tried to sell me a program that I didn't need. All I wanted was a new heat pump installed. The program he tried to sell me was $221 a month for ten years for a cost of $26,520. I am old but not an old Fool"

"The call center for scheduling is HORRIBLE"

"Quick, knowledgeable and friendly service."

"great service - friendly folks"

"Great attitude of technician."

"Prompt, polite, efficient."

"The rep was thorough and efficient."

"didn;t show up for appointment. Didn't show up during scheduled time. confusion for what type of appointment scheduled."

"Very professional"

"We have used your services for years. You are always very reliable, generally get the job done the first time around and if not are always prompt to respond and fix what is not working."

"Knowledgeable service personnel"

"Would like to compliment Kevin, Matt, and Jeremiah on their professional knowledge and respectful attitude toward us. They were kind and considerate during the installation of our new heat and air system May 25,2022."

"Professional and socially competent"

"Excellent service and friendly staff.very prompt and very knowledgable"

"On time, friendly and completed his work with the customer in mind."

"Jimmy is polite friendly and gets the job done. Have had R&M over 20 years and very pleased"

"We have been customers for over 30 years and have been very satisfied with the overall quality and care provided by the techs, staff, etc."

"Very professional and knowledgeable. He offered multiple solutions for us to choose from."

"Technician was honest and knowledgeable whilst addressing all concerns"

"They were nice seem to know what they were talking about. However there was a lot of selling going on at the same time and our thermometer doesnt stay where it was set. ..and it's cold in here."

"Came out the next day the installers couldn't answer alot of questions and didn't do what was promised someone had to come out the next day and fix and order parts but the company is making it right"

"The serviceman was very polite and thorough."

"Had some issues with scheduling."

"Jimmy and Darren were great! They aren't the problem. The problem is the pricing and the deception. I needed a freon bump of r-22 and was quoted $1800 ....are you kidding me, you can use 407c as a direct replacement for r-22. Which I used someone else and they charged me $150 compared to your $1800. Then your advantage+ quote was $225 for 15 years, that's $40k for a split unit that I can get get installed for under $6k, then just an "a "coil and condenser for around $7k....I don't see how you can sleep at night, shame on your company for trying to rob people!"

"We are very pleased with he work performed on our units and look forward to continuing this progression as we move forward"

"Richard Bishop did an excellent job explaining everything to us and was very kind and thoughtful."

"all went very well"

"Service was good. After the fact and doing some research I felt like the cost for the repair was high"

"The technician was very friendly and professional."

"Issue was quickly resolved by a great tech - Kevin S."

"Misdiagnosed 1st time, given sales pitch for new system the next time."

"The techs did a great job going over what services were performed."

"You all were very nice and I appreciate you coming out to do the evaluation / estimate, but in the end ... your price was just too high"

"Great technician"

"We were very busy with kids and work during the scheduled visit. The technicians were prompt, courteous, and were able to perform their work efficiently with little requested of us."

"The technician"

"excellent people"

"the men who did the service are very good Mike and the men who did the service are really good Mike and James we've used R&M for years and the service is always great"

"The technician was very thorough and did great job in explaining to me what the issue was with my system"

"very professional really appreciated that"

"Job well done"

"The service work and technician was great, I understand that some calls take longer than expected. I've utilized your company for years. Your personal use to call when tech was going to be late. When tech was past his 2 hour window, I called and your operator said he was still in window, she was evidently in a different time zone."

"The representative was professional, courteous, and informative. They arrived and completed the tasks promptly."

"Punctual, professional and knowledgeable"

"The technician (Kevin) called us ahead of time to let us know when he would arrive. He checked out the heat and air unit thoroughly, replacing the air filter. He seemed very knowledgeable in the operation of our unit."

"I love this company. They have not let me down in 30 years. They take care of both my home in my office and everybody who works for them is always fantastic and wonderful and reliable and works hard"

"Good complete service using wi fi tools so tech did not need to come in"

"Very courteous knowledgeable representative."

"Wesley, Darwin and all the staff were a pleasure to work with. They had the unit installed in a very timely fashion."

"Ryan was knowledgeable, efficient, professional and courteous."

"Very friendly and knowledgeable. Did a great job"

"The technician was professional, friendly, and polite. He did his job very well and provided information about the checkup results."

"Extremly professional"

"Richard and Zach were very professional and knowledgeable"

"R & M climate HVAC technicians Matthew (Matt) and Jeremiah, installed a new RUUD downstairs combo natural gas heat and central air conditioning unit beginning at 7 am on Monday April 4, 2022 at left side of my 2 story 3000 sq ft house right next to gas meter and chimney and existing Lennox new upstairs attic fan unit. As soon as they pulled the huge old Lennox box unit away from against the lower crawl space opening if my house, they smelled extremely strong smell of leaking natural gas from KUB. They immediately stopped all work and ran around my house to tell me to call KUB emergency tech to close off my gas meter beside house and lockout/tagout the unit till my black iron pipe natural gas leaked were fixed. I called KUB immediately and their tech arrived within 5 minutes and closed and locked down their natural gas meter against my house right beside the new RUUD combo gas heat, central air unit being installed! I truly believe that HVAC R & M Technicians MATT (Matthew) and Jeremiah actually saved my life from a natural gas explosion within my home where I was at the time. Tech Matt removed the 2 inch black iron 12 inch long pipe going from the outside KUB gas meter through a metal sleeve into the crawl space under my house and it was so badly corroded that there were many leaks that you could see through this thick black iron corroded so badly it was leaking profusely!! Matt went to Home Depot, replaced this main 2 inch black iron pipe with brand new one. Matt and Jeremiah both checked to see if gas piping held 10 lb of air pressure for 15 min and it did not hold up-still leaking. Matt did not charge me for this work -he also spent a few hours repairing 6 to 8 other black iron elbow joint natural gas leaks in my black iron gas pipes under crawl space. They informed me to call a Master Plumber at Tennessee Standard Daniel Richardson who came out Wednesday at 3 pm to fix one more leak under house abs one leak in my other upstairs HVAC unit replacing small section of black iron down thru the wooden attic floor that was leaking. Called KUB to unlock abs torn natural gas back on and had R&M climate send another tech out to wind up a switch to get my gas heat working inside my home!! Very pleased with Matthew and Jeremiah ESPECIALLY! Tremendous job guys! I thank you so very much for saving my life and for your great professional work. I highly recommend these two HVAC techs from R & M Climate Service Experts. They went way above and beyond their duty to perform their jobs!!"

"Great service"

"On time and professional"

"Called ahead - went about his work and very professional. Have 2 units and only serviced one - was told not to do other unit til next month - STUPID!"

"They came on time and did a good job. One gentleman showed one of us how to operate the thermostat."

"Two great Technicians, Cody and Jesse, worked their tails off for two days to install our system. They worked until 9pm on Thursday then came back at 9am on Friday to finish the job."

"Well trained tech"

"Very helpful and respectful"

"Courteous, quiet"

"Very professional and courteous."

"Jimmy is knowledgeable, friendly, explains everything and works efficiently. Nice to have the same technician each time."

"Both techs were polite and professional"

"Tech on time and thorough."

"Quick professional service."

"Arrived alt the time as agreed and went promptly to work checking both my heating and AC units. Inspection was both timely and efficient."

"Technician did an excellent job"

"Technicians displayed high level of professionalism and were very informative."

"On time and helpful; very professional"

"We usually have two men that come for the HVAC service -- one to do the work and we are never really sure why the other one is there. It has not been very well communicated why two techs come in two different vehicles and arrive usually at different times. This time we had THREE! It was not explained but it appeared to be one in training."

"He was very knoweable and thorough with his work"

"Matt is great at descibing what he did."

"The technicians were professional, personable, and clear in their explanations. They knew what they were doing."

"Tech was knowledgeable, professional and pleasant"

"Very informative"

"The installation and equipment is working very well. You need to have my service sale expert, James Wilson call me (Tom Brown 1-865-657-9324) - I need some operating manuals for AC units and they need to replace two air filters in cold air returns. one filter 14 X 20 X 1 and 20 X 25 X 1."

"One of the two technicians made me feel very uncomfortable. He kept trying to come inside even though I clearly stated that everything was outside. I do not want him back here. The other technician, who was younger, was polite and stood back from the door and very positive. But the first was not."

"Responsive and helpful"

"Sales guy on a svc call is wrong. He used fear mongering approach to attempt to sell me a unit for 17400 or the advantage plan. My second opinion said the same unit would cost me 7500. A 9900 difference! We went for repair despite the sales guy called Saturday night and Monday morning. I requested to hear from a mgr because 4 weeks prior we had our prepaid maintenance and the guy was downstairs with the unit for only 10 and the guy then told me how he just moved here, is from Boston, his wife from here, and looking for a house. The mgr said the tech was here for 53 min. The mgr was rather rude but took 120 off the 1515 repair. The motor that came in was bad. Another had to be ordered and it works. The tech, Matt, apparently wasn't happy I also had the sales guy card that gave me 100 off any svc call. This whole thing was horrible."

"Darwin - technician - was very friendly, knowledgeable, and professional."

"On time good job, covered everytihing."

"Out technician was excellent: listened, problem solved, very thorough, respectful."

"They fixed the problem."

"The guys were communicative and knowledgeable. They got to work and did not waste my time."

"Very thorough and informative. Zach was respectful and courteous."

"R& M PUT MY AIR UNIT IN WAS VERY IMPRESSED WITH THERE SERVICE"