R & M Climate Control Service Experts Reviews

"Always do a good job"

"The technician called to let me know that he was on his way. The testing of my gas furnace was a thorough job with a report at the conclusion. Very happy with the service!"

"fixed unlevel fan unit, but not thermostat scheduling"

"I would rate James' rating much higher. He was polite, thoughtful, professional. It was the answer of $15,500 for a two room split Mitsubishi unit that I was dissatisfiedn with. And no viable or shorter term solutions of merit."

"You were supposed to give a quote on adding a part to my unit and never did"

"Matt Paul, believe that was his last name, the tech was very thorough and knowledgeable. James Wilson is a very nice guy but not a very good salesman."

"Matt arrived in the 10-12 time frame, very knowledgeable about checking out the heating areas."

"Technician did a great job, very thorough."

"Thank you for the thorough, helpful service?"

"Our systems went out on a Wednesday and the new systems were installed by Friday. Matt and Kevin were excellent. Left everything tidy and spent time showing us how the new controls work."

"All the technicians that worked on the installation of my AC, furnace, hot water heater and thermostat were very professional and courteous.. I was very impressed with all their work."

"Super nice and knowledgeable tech, Matt very kind and helpful. Great service"

"Jimmy always does a great job."

"Mike was friendly, efficient, and answered my questions."

"They were on time, an got the problem fixed"

"Technician was punctual and efficient and knowledgeable."

"Ryan has been out to our house twice now and does an amazing job."

"Neither heat pump repaired. 14 ton unit under warranty and no repair scheduled. Why not? 14 ton unit ices up in winter and makes loud banging sound. Documented with you and Lennox."

"Friendly"

"Arrived when they said. Were courteous and clean. Told me what they were doing."

"Dave, Andy, and Darrel were professional, polite, efficient."

"GOOD SERVICE"

"He was quick finding the issue"

"They were here for different services, but we're both very friendly and personable. Each was thorough with the service and information they provided."

"He did not replace my filter. I asked him about it and he said he did not have it on the truck. My filter is a 20x30 size and I need one sent to me! I don't understand why he did not have one on the truck for he knew he was coming to do maintenance on my unit."

"I am satisfied with the service the tech provided but I am very dissatisfied with R&M Climate Control pricing policies. Since I have a PLUS Maintenance Agreement, I should have not been charged $50 to apply PVC cement on one PVC joint when it appears R&M Climate Control did not install the drain piping properly in 1993. R&M Climate Control installed the complete system in 1993 and has been the only one to service the unit since the unit was installed."

"Ryan and James did an excellent inspection of my HVAC system. I asked about a complete vent cleaning and James set it up for two weeks hence. The team arrived to vacuum the vents. 90 minutes later they finished. They inserted their vacuum hose to its full extension, but by no means to the full extent of the system. The service cost me $800 which, based on my observation, was too expensive for the extent and time of the service. I will not use this service in the future."

"The guys were prompt and found the problem quickly. They explained what the problem was and what service was needed."

"AC water flow in to retention pan beneath the water heater. Matt explained its' a plumbing concern not A/C"

"Both men were very professional and explained things I questioned."

"Prompt and knowledgeable."

"The technician was through in his assessment of my system."

"Very professional"

"It was the 3rd service call and the problem was finally diagnosed."

"#1 price #2 no Square or other secure payment method"

"The technicians solved the problem. They explained in a nice manner what went wrong and what the did to repair."

"On time, easy to have in home with wild puppy. Excellent customer service"

"Deserving!"

"both jimmy and james are very competent , pleasant, and professional.jimmy has been coming to our house for years and we look forward to seeing him. james was equally hard working and pleasant. we have frequently recommended r & m to our friends."

"It took 2 trips to solve the problem. I believe that with a standardized diagnostic process the problem could have been solved in one trip."

"Jimmy, the man who serviced my AC, is knowledgeable, personable, and efficient. He is a no nonsense technician who gets the job done and done well."

"The young men were pleasant and appeared knowledgeable. They promised to order a filter and when it arrived we would be called to schedule a water heater clean out. That hasnt happened yet"

"Work was completely and professionally done"

"problem fixed"

"Everyone I have delt with during my recent system issue has been great, going above and beyond to find solutions while waiting on parts to arrive."

"The air conditioner unit specified is incapable of providing adequate cooling. It approches the level of being totally unacceptable!"

"Jimmy did a very good job inspecting and performing the maintenance for the HVAC equipment. I am very pleased with his work"

"The installers were very professional from start to finish. They answered any questions we had and did a great job on the install."

"Easy to make an appointment, the associate who answered the phone is always congenial, service technician was on time and very efficient and the supervisor was helpful."

"Very responsive and professional. Technician (Ryan) arrived at 8:45 pm, quickly figured the fault and immediately put repair part on order. Manager (Adam). Had the part shipped overnight. Technician (Matt) made the repair and stayed to see everything was working correctly."

"this is how they always preform"

"Ryan was very knowledgable and professional. I particularly appreciated how he took time to explain the details of the service to the homeowner. He is truly an asset to R & M Climate Control"

"He arrived and got his tools and went straight to work on the air unit. He asnsered all my question and told me what was wrong with the unit and fixed right then. i would be glad if he came back on another call."

"He checked all the outlets and made some adjustments that has helped regulate the air conditioner."

"Quick response and reasonable price"

"About 75% was very good, but one unit did not get properly repaired and the technician had to come back the next day and rework the repair."

"Jimmy is prompt, knowledgeable and very personable. He does a great job."

"The work was impeccable and quickly done for the type of job - Heating & Air unit replaced."

"The work was efficient and cleanly done."

"He was kind, knowledgeable, and helpful."

"On time and efficient"

"there were no issues"

"this is how they always do"

"Your process for scheduling and completing an installation has been pathetic. Our installation service was started on June 6th and the last of the work is not complete. I am not complaining about Matt, he is the hardest working technician I have ever seen. Your support for him appears to be lacking. I am in the process of deciding whether to sign up for your Advantage program or just paying you off and getting a more dependable company to provide service for the equipment you installed. At this point you are losing."

"He found the problem but didn't have a replacement part, so my A/C is still not working."

"They were prompt, ecxplained was they were doing and what to expect"

"A week or so after having the condenser coil replaced, I noticed water draining from under the unit. I never had that problem before. When I called R&M, the tech responded that day and determined that the drain line was blocked. Apparently happened during the first visit and should have been checked."

"Very professional - high quality !!"

"For the work that was done, I feel I was overcharged."

"Very poor service."

"Very polite and very thorough on his explanation of the problems I had. Didnt beat around the Bush. Told me straight up what the problem was and what it would cost. I would request Ian if I have ever had to have any repairs made or even a service call."

"Excellent abs professional and very kind a/c tech Ryan cane out Sunday night at 7:45 pm on emergency call as my newly installed Lennox attic A/C unit drip pan was full and the u stalkers a couple months ago had left a 1 inch diameter pvc plug loose at front of drip pan abs water poured out for several hours and went through my downstairs ceiling and dripped all over my Brazilian Cherry wood floor. I had to continually wipe dry the ceilings mg as Ryan took a shop wet vac up into attic to drain all water out of drip pan. He also vacuumed out drain line outside near gutter for the A/C unithe said pieces of metal and tape and screws came out of the stopped up drain pipe abs the limit switch in the drip pan was not shutting the a/c unit off because water kept draining out of the open 1 inch hole cut into the aluminum drip pan in front of unit right in the open -install techs had forgotten to tighten locknuts abs rubber gaskets on this one inch diameter hole plug so water was pouring out the plug opening at floor level such that pan did not quite fill up enough to shut off a/c. I called R&M Climate today, Tuesday June 8, to report wet ceiling sheet rock in several large places downstairs abs paint chips had come off onto floor I cleaned up. Ryan left about 11 pm. Great service. Fast service after I noticed the problem and called. Thank you very much. John W Born"

"Technician was polite, efficient, and knowledgeable."

"RYAN WAS HERE EARLY, FOUND THE PROBLEM AND GOT ME GOING QUICKLY. NICE JOB !"

"Prompt - Thorough - Knowledgable - Friendly - Supportive - Completed work quickly"

"Nothing is fixed yet only diagnosed so I await follow up to actually have work done."

"Expected a different outcome."

"The fastest fix to my problem ever. Time from first contact to repair was two hours! Amazing. Good job."

"you just handed me over to someone who sells an item at 10 times what I can but it for on amazon. At least he the good sense to call me with outrageous price and not waste my time"

"Knowledgable, friendly, helpful, been here before: always does a good job."

"Matt is great. Timely,polite,smart,personable. He knows my new equipment and has fixed installation errors"

"These guys were early. Beat my expectations by 1000%"

"Technicians indicated they found the problem in a timely and professional manner."

"Josh was professional, friendly, Knowledgeable with helpful suggestions and suggestions."

"Diagnosed and repaired quickly"

"Jimmy, the service technician, was very professional. He kept me well informed about everything he was doing. The HVAC was performed in s timely manner,"

"On time, efficient, explained all to us at end, pointed out amps pulled by downstairs compressor."

"Nick was consummate in updating the aged connections and cable boxes. I would recommend a required phone call announcing the arrival of the attending technician."

"NICE PERSONALITY -- ANSWERED ALL QUESTIONS PROFESSIONALLY"

"Very prompt, courteous and able to fix the issue quickly!"

"Followed thru and got the job done."

"Great knowledgeable team and always excellent service!"

"Jimmy always provide a very thorough and professional service"

"Very professional and helpful"

"Technician was friendly and professional and was happy to answer any question that I asked. Appointment was timely and done within expectations.."

"Provided thorough service with very detailed explanation of all processes."

"Ryan recognizes the problem immediately and fixed it."

"tech left no rock unturned"

"Was very professional"

"The inspection was thorough and professionally dome. The technician arrived on time and identified himself and described what the inspection was going to be. He was courteous, friendly, and professional."

"They spent little time on my original issue which was the thermostat."

"Jimmy was very thorough but quiet."

"The technician was able to answer all my questions. He also found and corrected a problem with my AC unit and procured parts for a second problem. He seemed very knowledgeable and friendly."

"The technician is very friendly, easy to understand and knowledgeable all at the same time. He is a very valuable employee and deserves a raise."

"Efficient, professional"

"Fast courteous service"

"Excellent service and all questions answered."

"Preventative maintenance"

"The tech and the customer relations person were very professional and knowledgeable. They both took the time to listen to me and answer all my questions on my level of knowledge. Very important to an older lady...and much appreciated."

"Always dependable techs and good service."

"PROMPT, COURTEOUS, EFFICIENT"

"He went bright to work and new what he was doing"

"Jimmy is very thorough when inspecting and evaluating our equipment. He is also very efficient with his report to us on the condition of the HVAC equipment."

"They do good work"

"He was very knowable of the system and did a thorough job. I could not get this survey to record my response to the questions not answered."

"Very professional."

"went beyond too help me obtain. Financial"

"On time. Very courteous. Reported what he found."

"Very friendly and well trained"

"Technician is always thorough, keeps me appraised of unit's condition and any changes that need to be made. Courteous and thoughtful. Observes Covid protocols."

"He was very competant"

"Was on time and very professional"

"Jimmy explained everything and was very good about answering all of our questions. Very nice man."

"Thorough and answered all my questions. Called Darrin for me."

"Attention to every detail & knowledgeable of products.."

"They kept me informed of arrival time. In and out very professional."

"Came when expected, told me what he was going to do, did it, turned off the lights in the basement where he worked, polite. R & M maintenance guys are ALWAYS good. Thank you"

"Tech very knowable"

"Easy to schedule. Arrived on time. Efficiently worked and we were finished."

"I am happy with the way the maintenance was performed. The technician was very professional and seemed to know what he was doing."

"Jimmy did the most comprehensive, complete inspection the we have ever had from your company!"

"Technician on time, very polite, and knowledgeable."

"All technicians were extremely helpful and did an outstanding job."

"Humidifier is not working but the technician says it is working but the humidity in the house reads 38 percent. I was told when it was put in I would see a huge difference. It is the same as it was before putting it in."

"Jimmy was very friendly, helpful, and competent"

"100"

"Understood my problem. He did not hesitate to help me."

"Courteous and knowledgeable"

"Ryan called to let me know he was on the way, very polite & friendly. Wore a mask and shoe covers. Asked if I had any issues/problems. Did maintenance on both heat & air and said that everything seemed GOOD! I appreciated his customer service."

"Technician was professional, respectful, and informative. Notification for service and completion of service were both performed effectively and in a timely manner."

"R&M has always provided excellent service."

"Very nice and professional. Did a through job."

"Professional, thorough."

"Done Good"

"Matthew is very thorough. Kept us informed of all he was doing!"

"Technician was personable and as far as we know, thorough."

"quick, efficient,"

"very happy with the results of the visit"

"Ryan tried to find the problem and was successful however the part I needed was not in stock."

"Polite and knowledgeable"

"friendlyness of your staff"

"Your tech was on time and very professional. Jimmy is the best. I trust him in my home. He is the only one that I want to do my check up."

"The tech took his time to show me how the humidifier works even drawing out instructions on the ducts!"

"It's fixed and working now."

"Kevin very clearly explained the work that my furnace needed. He's a good teacher."

"Appeared to be knowledgeable and thorough"

"austin was very thorough,professional and extremely polite."

"He seemed thorough and helpful"

"My 25 year old furans died in the middle of the last cold snap. I called numerous 24/7 HVAC guys at 5PM and all either did not answer the phone or made the COVID excuse and could not make it till 1 or 2 days later. R&M answered the phone and had 2 techs at my house at 10PM that day. The unit had died and I verified the failure with Matt. zac shows up within the hour and offers a very competitive offer for a 3 ton unit and can have it installed the next morning at 9AM. 9 AM arrives, the house temp is 47, and so do Darrel, Will and Alex as promised. They tore out the old unit and replaced it in about 4 hours. They were awesome, the work was awesome and their respect for social distancing was very appreciated. They even fixed a problem I didnt know I had with my NEST thermostat. If you are looking for guys that will fix you up when your needing true service, stop looking. These guys did me 100% right. Totally exceeded my expectation. I dont work for them. The service was something I thought was no more. Charles in Farragut."

"Friendly, efficient, knowledgeable about options and estimates"

"Ryan is very thorough. He also conducts himself professionally and answered all my questions in an easy to understand way."

"They provided answers to all of our questions"

"this is how they always do"

"Friendly and competent service"

"A professional, answered my questions"

"I was pleased with the professional and efficient manner that the call and diagnosis was performed. However, when I called this morning (Thursday, 2/4/2021), I was informed that the needed part had not been ordered. This adds at least another day to the length of wait for the repair to be completed."

"Our service guy has bento our home many times and knows our system. He is very thorough and explains everything he does."

"Very kind personality and efficient work"

"Ryan came as soon as possible and very quickly fixed our problem, It appears that in the event of an AC Power outage, our thermostat defaults to the COOL setting. After that was corrected he again checked our furnace and found no problem. He did not charge us for his service."

"Prompt professional service was provided. Follow up work will be required, and I expect the same kind of results."

"Zach and Austin were friendly, professional and knowledgeable."

"Technician was courteous and knowledgeable ! Provided tips o watch out for !"

"Kevin is a very knowledgeable and professional technician"

"Jerry was very thorough and friendly."

"The customer service lady is friendly and promptly responds to our requests. Jimmy is our trusted technician, very professional and knowledgeable. Jimmy is the reason we still do business with the company."

"He found the problem and fixed it right away"

"They worked fast and kept me informed.,"

"Good job"

"Jimmie was absolutely the greatest !! He was so polite, knowledgeable and professional . I will always ask for him . I really have a lot of trust in him. Thanks Jimmie!"

"Ryan was super polite, friendly, and helpful"

"Austin was very polite and had some helpful tips for my father."

"They were very polite and checked both unites.They told me about a special going on right now. Was very pleased with their work and actions.Thank you"

"Austin came to my home to diagnose why the drip pan surrounding my new Lennox HVAC system was full of water. Austin discovered the problem, drained the water from the pan, and implemented a countermeasure until the unit can be reinstalled properly. Austin was very professional, hardworking, and highly customer focused. He explained the problem to me and contacted his supervisor to ensure his recommended solution was approved before he left my home."

"Always provides top notch service and expertise. I trust them and have confidence they are doing the job promised!"

"Reliable, truthful"

"My heat is still making a high pitch noise when it cuts on and it hurts my special needs daughter's ears and is annoying during the night. One of the technicians said the gas flow needed to be adjusted, but it wasn't done. They were also supposed to bring me 5 more filters but didn't."

"Efficient - professional - knowlegeable"

"Jimmy checked both units in and out. He did so efficiently and withhreat care."

"Wanted only new gas furnace. Salesman added several things we didn't want.Got furnace from somebody who provided what we wanted at three times LESS what your company was going to charge for what we didn't want."

"First repairman did not fix the problem correctly. So, I had to have second man come back the next day.. I don't think it's fair that I had to pay twice. Otherwise, they did a good job."

"Competent courteous technician."

"The technicians were very professional and pleasant. They got the job done quickly."

"jimmy was wonderful"

"Best service provider. Professional, friendly, best among the other professionals who came in the past."

"Very personable and efficient."

"knew his job very well and was a very nice man to speak with"

"Very personable, on time and seemed to take time to check unit"

"Great service and so helpful"

"Arrived early, introduced self, respected my home, went about tuneup professionally."

"Problem was analyzed and corrected."

"Torn on this answer. The people who showed up on THIS visit were fine. Unable to do anything to fix my unit since the cost is prohibitive and that is not the techs fault. I did feel as though sending a sales rep from the onset, before even looking at the problem seemed a bit odd. As if the only goa was to try to sell me the new "plan" rather than fix my unit. If you look at my answers on the previous survey for the last "maintenance" visit, you will see that I had concerns that the heating was NOT checked and the coils could not have been cleaned, etc. I'd wondered how much maintenance could have been done in the few minutes he had actually touched the unit and spend the rest of the time in the truck. SO, my dissatisfaction really comes to now that my unit is dead, and why. Would that have happened had the maintenance been done properly? But, again, the only goal seemd to be to sell me that new plan. I can't afford that. Or to to repair my unit now. Or to buy a new one. I'm without heat and air now for however long I live. I've already had the winterization done through the CAC, but I've contacted them anyway to see if there is anything they can do to help."

"The technician did every thing I expected and kept me informed along the way."

"Kevin S. was excellent at explaining what he did and what he found. He was able to answer all my questions. When they determined that the tech would be coming a little late, they called and told me. They asked if that was alright or if I needed to reschedule. I appreciated that."

"Matthew is well trained and communicates with the customer."

"Matt always gets the job right the first tine with professionalism"

"Tech was very nice, well-mannered and seemed knowledgeable. Though I had to suggest that he bring a filter in case my unit needed one {which it did}, he didn't seem to mind that he had to go pick one up which altered his arrival time."

"Service team was very good, I am waiting v for replacement Humidifier. Cabinet"

"Professional"

"Professional and clear"

"Kevin followed through and came back with the whole home filter (that was missing since the last service), and the ultra violet light. Most times these items are either backordered or the service person doesn't return with a replacement. We were very appreciative of his effort. Kevin was courteous, professional and he wore protective gear, which was also appreciated."

"Very timely & excellent work"

"Friendly, efficient, knowledgeable"

"HE ANSWERED SOME QUESTIONS THAT I DID NOT UNDERSTAND."

"work always done promptly and explained as well very polite"

"Jimmy is very thorough and prompt servicing our account."

"Prompt and courteous"

"Kevin was very pleasant, got the job done, but failed to take care of the little things. Specifically, we had to call to have him return because both units threw a code because they had not been reset after they were disconnected for service. Also, wife was absolutely furious that he tracked mud into her office and soiled her white oriental carpet. Grrrrrr!"

"Jimmy was very courteous and friendly."

"All was done well"

"Service was always timely with well qualified and respectable staff from phone call to R and M by me to your follow up after the service was provided."

"On time and very profrssional"

"Always courteous and do a good job"

"Fully answered my questions when explaining the options"

"The two installers (I believe they were both named Matt) were excellent. They were neat with their work and completed it in record time. They were very pleasant and informative."

"Kevin came out soon after I called in the problem of no heat with one of my new a/c +heating units. After some time he found the problem and fixed it"

"They were on time and completed the service!"

"Excellent service. Called before arrival. Done quickly. Very safe with Covid protocols."

"Friendly service, checks out unit completely"

"Did not have new unit set for LP Gas when unit was installed!"

"Kaleb has a big job ahead of him bringing our house online. Look forward to a good working relationship with him. We had privilege of doing an install with service experts recently in Nashville.(Mike Shoemake/ Donelson) They were much more careful with sealing foundation holes and insulating our ductwork than Knoxville. HVAC install was delayed until late evening due to delivery logistics on equipment."

"Great service"

"Great consistent and reliable service."

"Kevin was Prompt, professional and personable"

"I thought the service man was very nice, and very informative and took extra time and interest. He was not there just to do his job and leave."

"Very friendly, wore masks, appeared to do job without us checking on them. Did another request I had to up the light in the thermostat, since it now goes out. Came back in to reset the thermostat where I need it to be"

"Much of the prepaid maintenance was not done (maybe because of covid?) Tech did not come inside. Nothing related to heating was checked. Some of the items he marked on the papers, I'm not sure how he could know without looking at them (ex filter, ductwork..). The total amount of time he spent on the unit was just a few minutes (10 at most), the rest was a lot of time with the tech in the truck doing paperwork. That's not a lot of time to get the cover off and on, do all the inspections AND clean the coil. And my hose had not been moved, so not sure what was used to clean the coil. 95% of the time spent on the "maintenance" was in the truck on paperwork."

"Repair technician was very helpful explaining the situation. The salesperson was a salesman. Felt very scammed with pricing and trying to sell new unit."

"Techs are knowledgeable and skilled, provide concise input, and are responsive."

"Kevin was great! Hated to ask him to come late, but our issue with the unit didn't happen till around 8 pm. Kevin was very knowledgeable about our new unit and very helpful."

"Very punctual, very professional, knowledgeable, corrected the problem in a timely manner"

"Quick and knowledgeable warrant repair"

"The service was outstanding. It took a little longer than I expected, otherwise no complaints."

"They were on time, very friendly, and very fast. Hardly knew they were here"

"I had a well functioning system before the service. After It didn't work. Could not get below 79 with high humidity. Had to have another service visit to fix that."

"Technician was friendly, efficient and professional."

"Prompt. And explained things and gave advice"

"Zach and Jimmy were considerate, wore masks, conscious about house (wore scuffs), professional and explained things well."

"Everything was on time. I received my phone call when I could have. The technician arrived in the time frame he said. The sales person was friendly and knowledgeable. Lead technician had reviewed my file before he came in and I really appreciate that because that way he was knowledgeable as to my history."

"Apparently had a new tech that needs to learn. Needed shoe covers as he left a trail of mud across the carpet. He tried to clean up, but not very well. He was clearly having a bad day."

"It was late in the day when I called for repair service. Even though it was getting dark, outside temp still in high 80s, Jimmy was pleasant, professional, and quickly solved the problem."

"He went the extra mile to fix a problem left by installers last year."

"Prompt service and kept us informed about what they were doing."

"I had put in a call for service for my AC unit earlier that day, but not an emergency. Zack called me at 9:05PM to say he was on his way to check out my unit, if that was OK. I thought this was above and beyond a normal service call."

"Because they were quite thorough and wanted to ensure nothing was missed and that we were satisfied before leaving."

"looked carefully to find the problem"

"Technician arrived on time and gave explanation of problem."

"Jimmy went above and beyond to make sure I understood and that I was aware of what needed to be fixed on my unit! He was awesome! Then Kalebs expertise and fantastic evaluation of my current needs and walking me through an upgrade and the advantage program sold me on buying a new unit! I am forever an R & M customer!!!!! Wow, just blown away by those two gentlemen!!"

"The technician patiently listened for the abnormal sound our unit had been making. He explained what to listen for, and assured me he would be glad to come back if the sound started again. Very nice to deal with."

"friendly, informative,and courteous service"

"very knowedgeable"

"Tech was very professional and did his job efficiently"

"Very Informative and helpful"

"Bob always provides great service in a timely manner. He is one of my favorite technicians."

"Jimmy is the best. I'm always happy when I find out that he is my tech. I am a widow and live alone and don't always trust people coming into my home, but I have always felt o. k. when he is my tech. Hope he can always be the one who responds."

"He was rude to my staff"

"Jimmy was prompt, polite, professional and courteous."

"We have been a client for 14 years and they have been professional and on time and there for you in an emergency."

"Came out quickly and very professional"

"My experience with the service provided on 7/16/2020, by the experienced technician, who is a very nice and friendly person!"

"Professional"

"The technician called when he was on his way. Was on time and completed the routine services and noted that I needed a few additional things to keep my unit in good shape."

"I thought the price charged was excessive for labor and refrigerant but I agreed to it because I had no cooling in very hot weather and didnt want to take the additional time to shop around."

"The filter replacement was supposed to take place months ago. Nothing happened. I call back, deal with someone who was clearly unpleasant and finally get an appointment scheduled. The technician was great; everything else unacceptable, especially since I have the advantage plan."

"Very helpful and explained all the services. Nice person to deal with. Very happy with what we have so far."