R & M Climate Control Service Experts Reviews

"Caleb is an A+ technician. He went over and above what almost all companies I have ever worked with would do. You see the whole problem of having to replace the system that was first put into my house was because of a certain worker who could of cared less about the end product. I caught him the first time he was here saying its good enough to the problems that would persist for an entire summer on a brand new system. Caleb didnt know that I overheard him tell the manager to send this guy home because of a I dont care attitude and having a really shoddy work ethic, which was going to affect the customer. I could go on and on about Caleb saving my butt . To me its sweet because Caleb doesnt know that I knew. As a company hire more people like Caleb and quit putting up with the slackers! Which cost me an entire summer of half ok half not ok of a $35,000 system which costs me $500 a month."

"Documentation and explanation"

"You misrepresented yourselves as being the company that installed my &R system."

"Darwin is great and we have already recommended your company and you won the bid against 3 other companies."

"professional, knowledgeable technician did excellent job with annual maintenance inspection and reporting."

"Everything was professional and well spoken."

"He corrected the problem in a timely manner and did it methodically."

"Prompt service even on a Sunday. Ryan was knowledgeable and efficient."

"Prompt arrival and complete service."

"Friendly and knowledgeable"

"Long term relationship."

"Ryan was excellent! Professional and friendly."

"Work completed as promised in a timely manner."

"Zach was very friendly, personable and thorough. Our only problem was, it took two weeks to get all the parts to get it up and running, and that the coolant wasn't covered under the contract. No fault on your part."

"Mike was able to resolve the issue with the unit tripping very rapidly by coordinating with other team members and identifying a wiring issue with the condensate pump."

"Always good service"

"Because i was and am very satisfied with R and M service and your tech Jesse."

"Because i was very satisfied with the tech person Jesse and his work."

"The technician was insistent he was only here to install a replacement thermostat. The appointment was for thermostat replacement and maintenance. The interaction rapidly escalated to a combative situation - Mike telling me he didnt want to be here as I accused him of destroying thermostat. He told me I was being recorded by the R&M van and his personal cell phone. Intimidation tactics. I called Matt Paul so he could hear what was transpiring. Mike then got in the van and left. NO customer should be treated in such a manner! Ive had NOTHING but problems since switching to R&M. Ive had ALL I can take. I am a paying customer. Remember that."

"Very efficient. Let me know everything that they were doing. Wanted to make sure I was satisfied with what they were doing."

"Accurate assessment of problem."

"Jamie was very professional and knowledgeable."

"The "invoice" with the quote only has the price. I'm not going to read through 13 pages to see if anywhere in there it gives the model, size, etc."

"Kevin always provides good service and is very professional."

"Work fast and informed me of the work completed in a timely manner"

"Efficient. Very nice e techs."

"Darwin was awesome. Only issue is that the problem I'm having is still unresolved. I don't think this has anything to do with Darwin's level of expertise nor customer service, just a weird issue I'm having."

"Very curious"

"Your technician arrived as scheduled and and performed the service very efficiently. He explained his findings in a professional manner with easily understood explanations. He also recommended another option to my existing unit that might provided more efficient and longer -lasting performance."

"Did his job told whats up and left"

"Thorough"

"The guys were knowledgeable and assuring"

"Professional people"

"I as observed each time I came to them periodically, I sat there and greatly appreciated his attention to detail. It was NOT a fluff review of my system, it was a detailed evaluation of all pertinent components."

"Efficient, good communication and great job!"

"Zak was a little late for this appointment, but he went right to work and finished the tune-up in record time. He was unable to pair my thermostat with my new router."

"Ryan did a great job."

"Ryan Bennett did a good job and went over everything"

"I like the reminders sent to us that it is time for a service call. The technicians have been excellent in communicating what may or may not be needed to continue having proper AC/Heating conditions."

"On time-the updated print out sheet was great!!!"

"Great customer service, very knowable of the work they were doing, good communication"

"Jamie was very professional and efficient. Left everything as he found it."

"The tech (Zack) is very personable and responsive to questions. He was on time for our appointment."

"Great jobanswered all my silly questions"

"Your response time and professionalism"

"Jamie was extremely professional and very kind. He came in and replaced my filters for me. It was greatly appreciated."

"The technicians were great! Its nice to have the peace of mind that my hvac is good to go thru the winter."

"Very professional and very easy to work with"

"Professional, he knew his trade well, gave me the time necessary to fix the problem"

"Douglas, Was vey patient in answer my many question & provided solutions to my issues"

"Excellent communication. Qualified technicians and nice to deal with."

"Courteous technician and was on time"

"Response to weekend service call was within two hours. Jesse found the problem and had the system working again quickly."

"Everything was perfect from the scheduling to the technician (Mike) showing up and doing an excellent job!"

"Was very please with scheduling and then service provided Roby Redden. He explained well all the findings and the options."

"Jesse was very helpful and professional. Showed care for my home."

"Have been a customer many years and service is always consistent"

"on time, very professional, showed me the bad parts, explained what he was doing"

"Went out of way to identify problems and seek solutions. Very personable."

"Quick response"

"Zach always provides the best service. R& M rocks!"

"R & M have always been reliable, knowledgeable, competent and friendly."

"I was told repeatedly the night before, when I called that the service man would be at our home at 8 am. I had to leave for the hospital ( husband there). Our son was up and waiting for them for hours. They said their window was 8-12!."

"You came promptly when we requested service. Scheduled to our convenience."

"Because the manager, calib took care of the problems."

"You guys never disappoint. During the hottest day of the year, you came in the first 20 minutes of the 4-hour window given. I will never let another HVAC company touch my system. You guys set the bar! Thank you!"

"Doug Stampe did an excellent job replacing my water heater."

"Darwin did a great job. He is a very knowledgeable, kind and professional technician."

"Very pleasant, professional and courteous. Did an excellent job."

"On time and professional"

"Kevin and Chris were Awesome! It is not fun to lose your AC, but worse when you think about the potential costs. Kevin and Chris were here with 30 minutes of my call, they quickly identified and fixed the problem for 10% of what I thought it would cost. They were friendly, professional and courteous. I give my highest recommendation for them and R&M"

"Quick response time, courteous and isolated the problem and repaired it promptly. Very satisfied with the decision to get a maintenance contract."

"You're great but nobody is perfect"

"Koby very professional,, knowledge."

"very courtesious and helpful tech."

"Thorough. Need follow up on collection pan issue"

"Darwin was very professional & thorough. Good listener about previous events with a/c unit."

"Very quick response. Very professional, knowledgeable, courteous, and kind technicians. A pleasure doing business with all R&M representatives."

"I contacted you at 9am and they were here by 2pm. I did not have a maintenance plan and just contacted for repair. He went straight to the unit and found the problem quickly and had the part on his van."

"Polite, thorough and efficient"

"Successfully fixed my upstairs HVAC unit."

"Kevin was helpful and I was glad to have the UV Light and Filter installed."

"The technicians have been fantastic every time they come to the house. The same technician has been to the house three times and we are still without adequate air conditioning over a week from first contact about the issue. The after hours call service is incapable of scheduling an appointment resulting in 2 no-shows. Our monthly dues added up to almost the exact amount of "discount" for being a member, not really providing any benefit. Our technician doesn't seem to have figured out the problem despite being on the phone with his supervisor and verifying things."

"It was well explained for what needed to be done and the service was all in a few hours for needing a whole new water heater setup."

"I had no issue with the service, your tech who came out was very friendly, very fast, professional, gave me a quote, and that was great. What I was severely disappointed in was the quote, $16K+ for a 2.5 ton unit with no duct work, regular unit, in stock, with no complications. I literarily received a quote for half that price not 2 hours later. It was the same Lennox unit that was quoted. I get it man, it was a sucker quote, I might have even looked desperate. If you want to talk, please call me, 865.654.2218."

"Knowledge of services needed was outstanding. Performance of those needed services was outstanding."

"prompt arrival, quick diagnosis, very friendly technician"

"He called to let me know when he would arrive. He fixed the problem - mske sure it was working and gave me advise on how to maintain"

"He was polite, friendly and professional."

"Both technicians were very prompt, knowledgeable, professional, polite, informative, and a pleasure to meet and do business with."

"Zach is very efficient, knowledgeable, and helpful."

"Very polite; solved problem directly"

"He was here on time. When Ryan finished explained all he did and the condition of the equipment for my house."

"Ryan and Danny were great to work with and I was very pleased."

"Very professional and neat"

"took 3 weeks to get parts then when it did come they had to reorder and the person who came out to fix today was rude unprofessional sorry he had to sweat for 2 hours but ive sweated for 3 weeks"

"Very responsive. Quickly got the job done. Very professional and knowledgeable. They did a GREAT job!"

"Very thorough and polite."

"It was fixed and fast"

"Very nice and professional"

"Great company, personnel"

"Darwin is an excellent technician. He is able to diagnose and repair any issue weve had. I trust him, too."

"Technician correctly identified the problem and provided a cost saving solution."

"Very fast response to our request"

"I expected the technician to have the correct filter when he arrived but he had to go pick it up and return. Jesse was apologetic and handled the issue in a professional manner."

"Ryan and Matt were wonderful in diagnosing a problem that has been reported for the past 3 years. Ryan and another great guy came out today and got everything fixed up like champions. ADAM the manager of the location was not helpful, not nice and he was unprofessional. Ryan is an allstar."

"Very friendly, helpful and did a good job."

"The actual service was great. Jason was great. The scheduling was not. I specifically told the scheduler that I would not be available until 3pm within the 12-4 window they gave us. They said they would make a note of that. Jason called me at 11:30 to say he was on his way. Fortunately I was able to get a family member to change her day and meet him. This has happened on the commercial side as well. I was given a 12-4 window. I waited for 4 hours and then someone arrived 10 minutes before I had to leave. i had called the office 2 times and they reassured me that the tech was on their way at 2 and 3. That tech, when he arrived, said he had just gotten the call and was in another county at the time and arrived as soon as possible. I am not happy with the lack of communication that seems to be happening."

"The workers were friendly. Cleaned up after themselves. Completed installation within the time frame they said would be completed. Went over everything that was installed and showed me how to use the thermostat."

"I love Jesse, hes GREAT but Iyou all installed my 2 systems in 2017 and Ive never used anyone else for service or filter changes and only sent 1 filter which is not the first time thats happened. Can yall do it all at once please? I work alot of hours so time is hard to get for me. However Jesse gets rated 10 as hes been my tech sev times and is great."

"Technician was wonderful. Very thorough and professional."

"Responsive, Doug called me right away, discussed pricing, timeline and options."

"Douglas arrived on time and was very polite and completed the job he was here to do."

"you were reliable. You could have said it was too late and rescheduled."

"Very knowledgeable. Listened carefully to what features we considered most important"

"Kevin was very professional. He also gave us all of our options with no run around. Extremely helpful and kind"

"Fast and friendly"

"Very professional and courteous."

"Was very quick coming out. Was on time."

"Their ability to come same-day and make the repair in such a short amount of time."

"Everyone was very patient in explaining what we needed and how the new system would work to save us money."

"he was efficient and very helpfull"

"Immediate trsponse to our problem and highly skilled technician"

"I had a very knowledgeable friendly technician Jason!"

"test version 3"

"Technician answered all questions."

"Some costs are too high"

"Josh explained/showed what he did and how we can best take care of our system."

"Jamie Prescott was very courteous, and professional. He provided for the 1st time the most complete and comprehensive report I have ever received from a technician. Excellent workmanship. Would like to keep him as my preferred technician."

"Good service in a timely manner"

"Quick excellent service"

"Really liked Doug! Took care of our faucet/toilet replacements pretty quickly and things seem to be working well now."

"Josh came and knew exactly what he was doing diagnosed the problem within 10 minutes."

"Didn't expect same day service. Great communication, super skilled staff who spent time looking at the entire system instead of rushing into quick fix."

"Tech arrived when promised. Got to his work an did a professional job and explained everything he was doing in detail."

"Technician was knowledgable, personable, and efficient. Great ambassador for R & M."

"Jason was punctual professional"

"I really liked Darwin Kerr. I like that he was here last inspection and remembered where everything is. Always very nice."

"They were quick, timely, efficient, and very pleasant"

"Installation not quite up to what we'd expected. Sales rep not very helpful with issues after installation. Duct cleaning guys were great. Follow-up tech Darwin was great."

"He was very professional and respectful"

"Prompt, friendly, professional"

"You got someone to my house by 8pm!"

"it would have been a 10 if a new filter had been on the truck."

"Very knowledgeable, fixed the problem and very professional!"

"Fast and professional"

"James was very easy to work with, and he explained everything in a way I could understand."

"Mike and Danny explained what the problem was and what was needed to keep the problem from occurring again."

"Responded right away to my call. Mike is very knowledgeable and has no problem troubleshooting."

"I was very happy with the service I received from the technicians that have been here."

"Prompt, courtesy and efficient. Very nice young men."

"Friendly, on time, listened, and was professional."

"Jesse was on time, polite, extremely professional and helpful."

"Next day service when my heatpump quit working. Tech obviously knew what they were doing. Tech discovered a way to do the repair for less than originally thought, and performed the work for the lower price option."

"My A/C stopped working Friday night at 9:30 pm - the thermostats were dead, no air was blowing, no fan running, the outdoor coil was not running, there was no lights and nothing running on the A/C unit. In the attic. I called R&H at 10:00 pm and a live person answered the phone! A two person team came early Saturday morning. They quickly diagnosed and fixed the problem, put the system in order and started it back up. I stood there watching everything they did and they explained everything to me."

"Every one is always nice and helpful."

"They've treated me fair and I still use them two years in. Always a friendly crew that know their business. I recommend."

"They've treated me fair and I still use them two years in. Always a friendly crew that know their business. I recommend."

"The text. Did not remove shoes"

"The text. Did not remove shoes"

"The text. Did not remove shoes"

"The text. Did not remove shoes"

"The text. Did not remove shoes"

"The text. Did not remove shoes"

"The text. Did not remove shoes"

"The text. Did not remove shoes"

"Techs were very professional and knowledgeable"

"Chris was very professional and did not try to upsell me on items that I don't really need, like happens sometimes with your routine maintenance calls."

"Jamie was a very pleasant person. He took very good care of me and my house. What I mean by that is he answered any questions I asked and took very good care to watch out for my home and treat like it was his own. Thank you I appreciate it."

"The maintenance men were on time and completed all work timely."

"Came out to the house next day and corrected the issue."

"Joshua seem to do a thorough job of trying to diagnose some issues we were having with our unit."

"Timely, professional, and expert service."

"Lost our A/C on Saturday of 4th of July Weekend R&M had us up and running on Monday Afternoon."

"Response on the phone was great. communication was very good. We have not had service yet as we are out of town and may be able to solve the problem when we get back, but will definitely call you when we do need help."

"They were both very knowledgeable, honest, an polite... Got here on time an had air-conditioning working in a timely manner. Had parts they needed on the truck."

"Mike was very respectful and very efficient in getting the problem fixed"

"Service Experts at R&M Climate always provide very professional, prompt, kind, compassionate service-very polite and clean. My Tech today was Jesse Davis was excellent and very knowledgeable and extremely polite! I love Lennox HVAC Units!"

"Professional, knowledgeable, fast"

"Service explained what was the problem and what was needed for the repair"

"Quick professional service"

"Mike was very knowledgeable of his job. He went right to work and completed the service."

"Quick and effective response. Courteous service."

"Danny & Kevin were very polite and thorough."

"Jesse was great!"

"Very professional and courteous"

"First they lost my renewable contract. Next after scheduling and being clear about my time limits and directions to specific side of building the tech didn't arrive until 5 minutes before the allotted 4 hour window without the specifics about which side of building to park. I called the office twice. Once halfway into the allotted time to confirm someone was coming and the office said the tech would call when on their way. I called again at 10 minutes before the allotted time limit and was told they "were on their way". When the tech finally arrived he showed me where he was assigned the job only 30 minutes before the allotted time limit and was 45 minutes away on another job. I spent 4 hours waiting for the service that the tech didn't know he was going to do. Not a good experience. Up to that point I have been happy with the residential service we have with R&M. The tech was fine and did a good job."

"Punctual on time, very professional, answered all my questions, willing to do anything for the customer, very satisfied as a customer, fully thorough and clear. When explaining things to customer, cant ask for anything more, thank you very much or ask for these two technicians to come to my house again if needed so Will only use you first thing if possible always"

"The team that came out today to install our new HVAC unit and tankless water heater were amazing! They worked hard and made sure to update us on the progress throughout the day."

"I was surprised about how quickly that your company showed up and got the stuff all installed. However when I got online and checked my emails from your company/Advantage program I literally puked!! I was shocked about how much I was being charged by all you guys for this install! I would advise you guys to be TRANSPARENT!! I got screwed on this cost!! I want to cancel going through that Advantage Program and pay you guys just for the LABOR AND COST OF THE EQUIPMENT YOU INSTALLED!!! Please HELP!!!! I never knew this was a 10 year lease and was never told how much the cost would be through that advantage Program, but was just told a monthly payment. All the duct work and electric was already in place as this was NOT a new construction build from scratch. You just had to drop in the new units where the previous was at and connect. I am being overcharged by this company by almost $15,000 according to my hvac person here in Ohio, that I have had do installs for me. Please reach out and tell me how you wish to assist me with this mess!! AGAIN, BE UP FRONT WITH YOUR CUSTOMERS AND TRANSPARENT!! I AM IN SHOCK."

"John and Kevin were both very professional and thorough. They were helpful in answering questions."

"Responded promptly when called initially, didn't have part, but came next day."

"The technician was very profesional explaining what system of heating and cooling will work for the basement"

"Competent/cooperative service techs..."

"He refused to come. Said I did not live in Sevierville."

"Response time"

"Douglas was very professional and kind ."

"R&M's work and support has always been very good for me"

"The Techs Ryan and Danny ran thru many checklist points of inspection. They were very confident and professional when communicating with my Spouse.tThey showed us the results of the inspection and we're confident in saying no further plans to correct the unit were necessary at this inspection."

"Koby was on time, in fact, a little early informed of all the things he was doing and why and provided me with the answers I needed. Very polite too."

"excellant"

"excellant"

"Ryan (#1 tech) is very polite gets the job down correctly the first time and it's obvious he's very knowledgeable. Excellent tech."

"Douglas did everything professionally and explained why it was necessary to do what had to be done."

"good service"

"Unnecessary freon recharge. Predatory monthly payment plans, price hikes to encourage membership sign up, technicians unknowledgeable about proper procedure of fault testing/diagnostics"

"I did not have and problems with the service provided."

"They were on time, polite, efficient and completed work in a timely manner."

"Tries their best to find intermittent problem"

"Prompt, used time wisely, cared for our familys comfort"

"Excellent"

"Polite knowlegible and completed the work to perfection"

"Ryan was excellent!!! You are fortunate to have him!"

"Zachary Farr was quick and professional, great job"

"Knowledgeable technicians"

"GREAT TECH'S"

"Service Person, Ryan Bennett, was excellent, one of the best we have had. Kept us posted on progress and findings, found three problems and repaired them. Our system works better now than it has in years. Outstanding service!"

"Service was easy to schedule, tech showed up during the window and was friendly, knowledgeable, efficent"

"Friendly, professional technicians who made sure the job was done correctly."

"Your repair person Mike is excellent and knowledgeable and a true Proffessional!"

"Tech was courteous and knowledgeable. He took the time to explain what he saw during the maintenance check and showed pictures."

"Very satisfied. Zack showed up on time, was professional and was in and out in less than an hour. System works perfectly."

"Service technicians was very good in sharing information about the unit."

"Na In"

"Friendly professional and knowledgeable"

"Service Tech was bery nice, helpful, and thorough."

"Prompt service"

"He introduced himself, was very polite and professional. And quickly remediated the issue."

"Mainly because Jessee is so thorough and professional"

"Excellent customer service and care by office and field techs."

"After waiting several hours for technician the office called at 7:30pm and said we needed to reschedule my appointment."

"Tech took readings, told me the results and what they meant"

"Very thorough"

"The technicians were very thorough in their explanation of the AC problem"

"Ryan is always pleasant and knowledgeable and thorough."

"You were very prompt"

"He seemed thorough and explained stuff. And friendly too."

"The technician (Darwin) was outstanding in finding and fixing installation failures. I would give him a ten. My problem, at this point, is getting the local R&M office to commit to evaluation of damages caused by a condensate leak that was caused by installation failures on equipment installed on 3/28/2023. The answer to the next questions will be framed by uncertainty about whether R&M's local office will commit to a professional remediation opinon concerning damages which were caused by their installers."

"Koby handled the technical side and was very through in diagnosing the issues with my current ac unit and explaining the issues. Chris was great at walking through my options for upgrading to a newer unit"

"Great service"

"He did great"