R & M Climate Control Service Experts Reviews

"They found the cause of my problem and fixed it."

"The only HVAC repair available to help us on Sunday. Rick and Mike were professional, efficient, knowledgeable, and very helpful."

"My repair costs for the job that was done was high but acceptable. However, the quote to replace my unit was very high. Other contractors quoted to install the same quality system for nearly half the price."

"Effective and efficient. Kevin and Koby were great."

"Except for a few incidences we are pleased with R & M. We especially favor Jimmy to provide the tune-up service we need in Spring and Fall. He is efficient and knowledgeable. Gets the job done and makes us feel good about having R & M as our service Company."

"Professional experts"

"35-year customer...R&M has never failed to handle our HVAC services and issues to our full satisfaction."

"Great service."

"Always thorough in the inspections."

"They have always taken good care of me"

"Did a great job"

"Great work"

"Very quick and very efficient."

"Technician was prompt & very nice"

"Great service!! Ryan was knowledgeable, friendly, and completed the repair in a timely manner. ??"

"On time, professional, very knowledgeable and did a great job."

"Have been very pleased with service"

"The first technician did not find the problem costing me a lot of money in electric bills this summer. Had Ryan, who found the problem, been the first one, I would have given this answer a 10."

"You have provided us efficient service for years."

"they were efficient and knowledgeable about my problem"

"Was not honest"

"Always excellent service!"

"Quick and efficient resolution of problem. Experience of tech."

"He was right on time and performed our service and was very knowledgeable"

"Very helpful in scheduling a workin a problem that quickly came about and causing issues."

"They were efficient and timely"

"Guys that came to my home were professional and explained everything to me. The office folks were also very helpful and efficient."

"The men were very courteous and very professional."

"Have always had good service and Jimmy is the best."

"Kobe was excellent and very professional."

"Koby was on time, he told us what he was doing and all the results. He even told us what might need to be done on next visit. He was a really technician."

"Mr Richard Bishop was extremely helpful, very professional and friendly. He explained everything in detail and was able to answer all my questions. I would have entered into a contract but we are planning to sell our house and did not want to enter into a contract for obvious reasons."

"tech support promptness"

"knowledge"

"Great customer service, repaired my unit quickly"

"Very friendly and professional"

"Very professional and arrived on time."

"There is always room for improvements!"

"We always have great service with Jimmy comes. He is very thorough and takes his time. I always feel like my units have definitely had a good looking over after he comes. He is also the only technician who still offers to change the filters on my downstairs unit. No one else ever asks me about the filters. He also had run out of the filter he needed for the upstairs unit and said he would have one ordered. It was only a day or two and we were getting a call about coming back to replace the filter. In today's world it seems like hardly anyone ever follows through on things anymore, but Jimmy and R&M definitely do!"

"My service tech Ryan was outstanding and very nice to work with."

"The technician was very thorough, professional, and fixed our problem with our air conditioner."

"The scheduler was the nicest, thorough person. The technicians were there on time , polite and completed the work and had our AC back on line in a very timely manner"

"Darwin and John were very professional and knowledgeable. They answered any and all of my questions."

"Located in Knox county. For customers who want a monthly plan."

"Promt & effecient"

"Sales and installers ware wonderful"

"EVERYONE IS VERY NICE AND EFFICIENT."

"Good service"

"Friendly"

"Courteous and efficient."

"Tech knew his job and repaired what he could and had to order a part which I a, waiting for"

"You answered our need promptly."

"Did not use contractor for service"

"The unit we paid $600. Plus for in March has gone out, and since Thursday night, we have been without cool air. We have to wait until Monday for them to order the part. This is UNACCEPTABLE! My elderly brother and his ill wife have had to move in with our sister, and we are sleeping in a trailer, while our cats are in the house. All in all, we feel used!"

"The service men were very friendly and efficient."

"Your technician was fast, courteous, and proficient."

"Tech on time and performed the PM. He is very friendly and presented a professional image."

"Mike and James were very professional and personable. Even though a holiday weekend, they were prompt and got my cooling issue addressed quickly. The only issue I have is that the part replaced was inexpensive, less than $40.00 had I purchased myself, and I paid about $300. In research after repair, avg cost for this service is less than $200. I am glad to have gotten the issue resolved, just wish I have had them identify the problem and me repair myself to save $$. Lesson learned for future."

"Richard and Jimmy were very professional, thorough and answered all my questions. Found an issue with my capacitor on the blower motor and drained my water heater. I thought they did a great job."

"A good deal for rental property because of tax write-off, but not for a homeowner."

"friendly and thorough"

"Great service at a quality price."

"Technicians were prompt, fast, and efficient."

"Great service and very professional!"

"Your service tech was very pleasant and professional."

"Kevin was was here he looked at the air conditioner and heating unit and said everything was fine so for that reason right there at highly recommend him to do service"

"Tried to sell me a program that I didn't need. All I wanted was a new heat pump installed. The program he tried to sell me was $221 a month for ten years for a cost of $26,520. I am old but not an old Fool"

"The call center for scheduling is HORRIBLE"

"Quick, knowledgeable and friendly service."

"great service - friendly folks"

"Great attitude of technician."

"Prompt, polite, efficient."

"The rep was thorough and efficient."

"didn;t show up for appointment. Didn't show up during scheduled time. confusion for what type of appointment scheduled."

"Very professional"

"We have used your services for years. You are always very reliable, generally get the job done the first time around and if not are always prompt to respond and fix what is not working."

"Knowledgeable service personnel"

"Would like to compliment Kevin, Matt, and Jeremiah on their professional knowledge and respectful attitude toward us. They were kind and considerate during the installation of our new heat and air system May 25,2022."

"Professional and socially competent"

"Excellent service and friendly staff.very prompt and very knowledgable"

"On time, friendly and completed his work with the customer in mind."

"Jimmy is polite friendly and gets the job done. Have had R&M over 20 years and very pleased"

"We have been customers for over 30 years and have been very satisfied with the overall quality and care provided by the techs, staff, etc."

"Very professional and knowledgeable. He offered multiple solutions for us to choose from."

"Technician was honest and knowledgeable whilst addressing all concerns"

"They were nice seem to know what they were talking about. However there was a lot of selling going on at the same time and our thermometer doesnt stay where it was set. ..and it's cold in here."

"Came out the next day the installers couldn't answer alot of questions and didn't do what was promised someone had to come out the next day and fix and order parts but the company is making it right"

"The serviceman was very polite and thorough."

"Had some issues with scheduling."

"Jimmy and Darren were great! They aren't the problem. The problem is the pricing and the deception. I needed a freon bump of r-22 and was quoted $1800 ....are you kidding me, you can use 407c as a direct replacement for r-22. Which I used someone else and they charged me $150 compared to your $1800. Then your advantage+ quote was $225 for 15 years, that's $40k for a split unit that I can get get installed for under $6k, then just an "a "coil and condenser for around $7k....I don't see how you can sleep at night, shame on your company for trying to rob people!"

"We are very pleased with he work performed on our units and look forward to continuing this progression as we move forward"

"Richard Bishop did an excellent job explaining everything to us and was very kind and thoughtful."

"all went very well"

"Service was good. After the fact and doing some research I felt like the cost for the repair was high"

"The technician was very friendly and professional."

"Issue was quickly resolved by a great tech - Kevin S."

"Misdiagnosed 1st time, given sales pitch for new system the next time."

"The techs did a great job going over what services were performed."

"You all were very nice and I appreciate you coming out to do the evaluation / estimate, but in the end ... your price was just too high"

"Great technician"

"We were very busy with kids and work during the scheduled visit. The technicians were prompt, courteous, and were able to perform their work efficiently with little requested of us."

"The technician"

"excellent people"

"the men who did the service are very good Mike and the men who did the service are really good Mike and James we've used R&M for years and the service is always great"

"The technician was very thorough and did great job in explaining to me what the issue was with my system"

"very professional really appreciated that"

"Job well done"

"The service work and technician was great, I understand that some calls take longer than expected. I've utilized your company for years. Your personal use to call when tech was going to be late. When tech was past his 2 hour window, I called and your operator said he was still in window, she was evidently in a different time zone."

"The representative was professional, courteous, and informative. They arrived and completed the tasks promptly."

"Punctual, professional and knowledgeable"

"The technician (Kevin) called us ahead of time to let us know when he would arrive. He checked out the heat and air unit thoroughly, replacing the air filter. He seemed very knowledgeable in the operation of our unit."

"I love this company. They have not let me down in 30 years. They take care of both my home in my office and everybody who works for them is always fantastic and wonderful and reliable and works hard"

"Good complete service using wi fi tools so tech did not need to come in"

"Very courteous knowledgeable representative."

"Wesley, Darwin and all the staff were a pleasure to work with. They had the unit installed in a very timely fashion."

"Ryan was knowledgeable, efficient, professional and courteous."

"Very friendly and knowledgeable. Did a great job"

"The technician was professional, friendly, and polite. He did his job very well and provided information about the checkup results."

"Extremly professional"

"Richard and Zach were very professional and knowledgeable"

"R & M climate HVAC technicians Matthew (Matt) and Jeremiah, installed a new RUUD downstairs combo natural gas heat and central air conditioning unit beginning at 7 am on Monday April 4, 2022 at left side of my 2 story 3000 sq ft house right next to gas meter and chimney and existing Lennox new upstairs attic fan unit. As soon as they pulled the huge old Lennox box unit away from against the lower crawl space opening if my house, they smelled extremely strong smell of leaking natural gas from KUB. They immediately stopped all work and ran around my house to tell me to call KUB emergency tech to close off my gas meter beside house and lockout/tagout the unit till my black iron pipe natural gas leaked were fixed. I called KUB immediately and their tech arrived within 5 minutes and closed and locked down their natural gas meter against my house right beside the new RUUD combo gas heat, central air unit being installed! I truly believe that HVAC R & M Technicians MATT (Matthew) and Jeremiah actually saved my life from a natural gas explosion within my home where I was at the time. Tech Matt removed the 2 inch black iron 12 inch long pipe going from the outside KUB gas meter through a metal sleeve into the crawl space under my house and it was so badly corroded that there were many leaks that you could see through this thick black iron corroded so badly it was leaking profusely!! Matt went to Home Depot, replaced this main 2 inch black iron pipe with brand new one. Matt and Jeremiah both checked to see if gas piping held 10 lb of air pressure for 15 min and it did not hold up-still leaking. Matt did not charge me for this work -he also spent a few hours repairing 6 to 8 other black iron elbow joint natural gas leaks in my black iron gas pipes under crawl space. They informed me to call a Master Plumber at Tennessee Standard Daniel Richardson who came out Wednesday at 3 pm to fix one more leak under house abs one leak in my other upstairs HVAC unit replacing small section of black iron down thru the wooden attic floor that was leaking. Called KUB to unlock abs torn natural gas back on and had R&M climate send another tech out to wind up a switch to get my gas heat working inside my home!! Very pleased with Matthew and Jeremiah ESPECIALLY! Tremendous job guys! I thank you so very much for saving my life and for your great professional work. I highly recommend these two HVAC techs from R & M Climate Service Experts. They went way above and beyond their duty to perform their jobs!!"

"Great service"

"On time and professional"

"Called ahead - went about his work and very professional. Have 2 units and only serviced one - was told not to do other unit til next month - STUPID!"

"They came on time and did a good job. One gentleman showed one of us how to operate the thermostat."

"Two great Technicians, Cody and Jesse, worked their tails off for two days to install our system. They worked until 9pm on Thursday then came back at 9am on Friday to finish the job."

"Well trained tech"

"Very helpful and respectful"

"Courteous, quiet"

"Very professional and courteous."

"Jimmy is knowledgeable, friendly, explains everything and works efficiently. Nice to have the same technician each time."

"Both techs were polite and professional"

"Tech on time and thorough."

"Quick professional service."

"Arrived alt the time as agreed and went promptly to work checking both my heating and AC units. Inspection was both timely and efficient."

"Technician did an excellent job"

"Technicians displayed high level of professionalism and were very informative."

"On time and helpful; very professional"

"We usually have two men that come for the HVAC service -- one to do the work and we are never really sure why the other one is there. It has not been very well communicated why two techs come in two different vehicles and arrive usually at different times. This time we had THREE! It was not explained but it appeared to be one in training."

"He was very knoweable and thorough with his work"

"Matt is great at descibing what he did."

"The technicians were professional, personable, and clear in their explanations. They knew what they were doing."

"Tech was knowledgeable, professional and pleasant"

"Very informative"

"The installation and equipment is working very well. You need to have my service sale expert, James Wilson call me (Tom Brown 1-865-657-9324) - I need some operating manuals for AC units and they need to replace two air filters in cold air returns. one filter 14 X 20 X 1 and 20 X 25 X 1."

"One of the two technicians made me feel very uncomfortable. He kept trying to come inside even though I clearly stated that everything was outside. I do not want him back here. The other technician, who was younger, was polite and stood back from the door and very positive. But the first was not."

"Responsive and helpful"

"Sales guy on a svc call is wrong. He used fear mongering approach to attempt to sell me a unit for 17400 or the advantage plan. My second opinion said the same unit would cost me 7500. A 9900 difference! We went for repair despite the sales guy called Saturday night and Monday morning. I requested to hear from a mgr because 4 weeks prior we had our prepaid maintenance and the guy was downstairs with the unit for only 10 and the guy then told me how he just moved here, is from Boston, his wife from here, and looking for a house. The mgr said the tech was here for 53 min. The mgr was rather rude but took 120 off the 1515 repair. The motor that came in was bad. Another had to be ordered and it works. The tech, Matt, apparently wasn't happy I also had the sales guy card that gave me 100 off any svc call. This whole thing was horrible."

"Darwin - technician - was very friendly, knowledgeable, and professional."

"On time good job, covered everytihing."

"Out technician was excellent: listened, problem solved, very thorough, respectful."

"They fixed the problem."

"The guys were communicative and knowledgeable. They got to work and did not waste my time."

"Very thorough and informative. Zach was respectful and courteous."

"R& M PUT MY AIR UNIT IN WAS VERY IMPRESSED WITH THERE SERVICE"

"On time, through and courteous."

"The service techs showed up and immediately went to work on replacing the old unit and replacing the hot water heater. They finished the job and left nothing laying around."

"They apparently fixed the problem and stayed to see if the furnace was going to continue running. So far it has"

"Very knowledgeable and friendly."

"JIMMY IS THE BEST!"

"Had to order part so still solving the situation"

"Communication and success"

"On time. Very professional and explained everything he did and recommended."

"Did a great job!"

"techs were polite, prompt and informative, cleaned up! Gus, Jeremiah and Matt"

"I found Jimmy to be a very caring and a person that knew his job. He was an employ that I would like to have come back and service my property because he knew job business and was very through. I would like to retain him in the future as my service rep;"

"On time, did a good job and were friendly and courteous"

"Kevin, Jeff and Jeremiah did a great job installing our new system after John and Mike did our regular checkup of our system weve had for 22 years and we made the decision to go with the Advantage Plan before we ha any problems. Jimmy came out the following day and helped us personalize our new system as he knew our home from previous semi annual checks. We have been very happy with R&M for past 20 years and feel confident with the new Advantage Plan"

"Efficient"

"Knowledgeable, took their time-thorough Helpful professional friendly"

"jimmy is always so cheerful and he works quickly. he runs up and down the stairs with a big smile. we look forward to his visits . he is very competent and hard working. the best ."

"Simply because if my family is happy,then I'm pleased, and too, nobody is perfect! But also, I don't bite my tongue, that hurts, R&M has won me over, believe that!!!"

"The guys arrived in the afternoon and didnt leave til right around 9:00 that night. System was not working the way it should and I called to have them come out. They made it a point to drop whatever was scheduled that day and arrived here early and took care of business they apologized several times for the system not working that night. Thank you Kevin, Jeff, Jeremiah and Gus!"

"."

"Great service! Our tech was SO good, friendly, respectful, and knew his business. Zack? I am having trouble recalling his name todaywould you please and see who my tech was, and reward him?"

"Everyone that worked on the project was clean,neat, and extremely efficient."

"Techs failed to reconnect fire lit sensor, so my system failed to work after they left and upstairs got very cold by 8 PM. Fortunately, a night shift tech was able to be sent quickly, fixing the oversight. Shoud the techs have not done a post inspection test of the system and discovered this? Unbelievable...."

"On time, courteous, and neat."

"On time and handled expected tasks efficiently."

"Arrived on time, checked everything and explained future problems."

"The service techs were very professional and hard working. They were polite and kept us informed of their progress throughout the day."

"Technician arrived after the agreed 10-12 time slot, but did not call to confirm he was still coming. I called the office to confirm appointment was still scheduled ."

"Ryan very prompt, polite and helpful"

"Service man knowledgeable and polite."

"Prompt, efficient, courteous, willing to answer questions about the service, discussed issues with the oldest unit and explanations of possible fixes."

"Professional. Ontime. Efficient"

"right on time. very personable and proffesional."

"Did what was promised in helpful and professional way."

"Quick and efficient"

"Explained in detail about how to use the thermostat."

"The service tech was very thorough in checking all areas."

"Quick service, went smoothly"

"the technician was very professional and did an excellent job"

"During the service call, we had both routine maintenance performed, as well as a salesman attempt to sell us on replacing our units because of their age and condition. I have no issues with the routine maintenance performed, but the prices provided by the salesman were outrageous, which really left a sour taste for the company as a whole."

"The technician, Matt Paul, was professional, kind, listened well, and took care of all of our concerns. He is excellent and we have asked for him to take care of us."

"Ryan and Damium were so polite and and kind."

"They explained how the whole unit's condition was and what to look for down the road. They also checked water heater and got me started on draining it. I was very impressed with their knowledge of our units."

"Technician was very thorough with step-by-step inspection, and explained to my wife and I the process he was following, and the impact it would have on our HVAC system."

"Jimmy was FANTASTIC"

"Our R&M service experts were very thorough, professional and exhibited excellent customer service skills."

"Jimmy is such a great person and so knowledgeable"

"Professional , knowledgeable, highly competent!!!!!"

"On time and very engaged"

"Matt S, Jeff D and Jeremiah C came to install a new tankless water heater and a 3 ton Lennox gas heating unit. They arrived on time and worked tirelessly the entire day. This was a BIG job! I appreciate how meticulous Matt was with the installation."

"Ryan, my tech, was extremely thorough and explained things well."

"They seemed very qualified and thorough. They left the work area clean when they were through."

"Called to say they were on their way, arrived at scheduled time, very polite, respectful of wearing a mask and my property. Thanked me for choosing Service Experts."

"Good work by technicians. Credit check for water heater not necessary it took my time and I am a long time customer. Very disappointed having to go through that."

"Technician called ahead, identified himself and arrived in time given. He was courteous and efficient."

"Provided excellent service."

"Estimate, no service. Estimate was for 4% home value; very large. Minimal cost saving options provided."

"The inspectors were both coingeniel and professional. I felt their inspection was thorough."

"Great people, good service"

"The service reps arrived in timely fashion. They protected my white carpet, which I greatly appreciate! They were professional in every way."

"On time, polite and gave a wrap up upon completion of fall maintenance check-up."

"Your technician Jimmy calls in advance of his visit, is always courtesy, and very thorough."

"Timely, thorough and professional"

"Everything has been great just a little more expensive then I was wanting"

"they were super guys. they told me everything they were going to do and even had pictures of thing that need attention. they let me know on things that need to be taking care of down the road. they were really super."

"Matt is always so courteous and professional. He really seems to care about the problems I have been having for so long. The new thermometer he installed has really helped so much. He is such a great asset to your company."

"The technician did a thorough job and explain what he was doing."

"Charged $177 dollars and nothing happened. You charged a $99 dollar fee to show up (expensive but understandable to charge for a call). That did not include diagnosing the problem. Charged an additional $70 to say you think it was a pressure sensor. That should be part of the $99 fee not an additional fee. Quit lying to customers and just tell them the service fee is $169. Also scheduled an appointment to discuss options for repair without talking to anyone."

"The technician is always very thorough in performing his inspection."

"I could not have been more pleased with the service provided by R&M. The men that installed my water heater were very knowledgeable, answering questions and finding the answer to one problem they encountered.{getting the well pump primed}."

"Prompt , informative"

"They were very attentive to what we were saying."

"He was very nice and focused on his work."

"I have lost the card I was given by the rep however the overall service was subpar. The rep seemed annoyed he was out once he was under my house. While he did go under my house, there were zero measurements taken. All he did was ask the sq ft of my house and counted the vents. After being on the phone for maybe a minute he advised me the quote to replace all ductwork was 10k. I wasnt going to complain about this, however I have since had 4 other companies out to quote me on this replacement. As always there will be a high / medium / low quote. However the AVERAGE for replacement I received for the same job was 3-4k. At first I assumed that this company just had a high labor rate. However after receiving multiple quotes that were no where near the price I was given by this rep, it honestly bothers me with this type of business practice. The other companies that came out spent much more time investigating my ductwork and measuring and still did not come close to this extreme price. An over 50% mark up on price does not settle right with me. At the end of the day this felt more that I was being taken advantage of instead of providing fantastic service as your website says."

"He was prompt and no issues"

"The technician did everything I expected."

"Jimmy came on time and called us to let us know when he would be here. He got to work, checked everything out thoroughly inside and out. He let us know what he saw and is so easy to work with."

"It took much longer than I was led to believe for the service to be completed. I had to call the office after 2 weeks to find out what the deal was."

"Installers did not cover the rug with drop cloths as promised to prevent soiling the carpet. The job is not don as the filters have not been installed in spite of having been told that they would be installed by Friday, October 15, 2021."

"R&M have serviced my home since we owned it..10 years. So far, no complaints."

"Very courteous, efficient and informative."

"Great service"

"Still have not resolved the issue of code 901 showing up in my phone and nobody seems to care. I had to call Zac to see if he had an answer the next day and was told it was some Toto of error on an update. Still getting the code on my phone every day."

"Always do a good job"

"The technician called to let me know that he was on his way. The testing of my gas furnace was a thorough job with a report at the conclusion. Very happy with the service!"

"fixed unlevel fan unit, but not thermostat scheduling"

"I would rate James' rating much higher. He was polite, thoughtful, professional. It was the answer of $15,500 for a two room split Mitsubishi unit that I was dissatisfiedn with. And no viable or shorter term solutions of merit."

"You were supposed to give a quote on adding a part to my unit and never did"

"Matt Paul, believe that was his last name, the tech was very thorough and knowledgeable. James Wilson is a very nice guy but not a very good salesman."

"Matt arrived in the 10-12 time frame, very knowledgeable about checking out the heating areas."