R & M Climate Control Service Experts Reviews

"Great service"

"Great consistent and reliable service."

"Kevin was Prompt, professional and personable"

"I thought the service man was very nice, and very informative and took extra time and interest. He was not there just to do his job and leave."

"Very friendly, wore masks, appeared to do job without us checking on them. Did another request I had to up the light in the thermostat, since it now goes out. Came back in to reset the thermostat where I need it to be"

"Much of the prepaid maintenance was not done (maybe because of covid?) Tech did not come inside. Nothing related to heating was checked. Some of the items he marked on the papers, I'm not sure how he could know without looking at them (ex filter, ductwork..). The total amount of time he spent on the unit was just a few minutes (10 at most), the rest was a lot of time with the tech in the truck doing paperwork. That's not a lot of time to get the cover off and on, do all the inspections AND clean the coil. And my hose had not been moved, so not sure what was used to clean the coil. 95% of the time spent on the "maintenance" was in the truck on paperwork."

"Repair technician was very helpful explaining the situation. The salesperson was a salesman. Felt very scammed with pricing and trying to sell new unit."

"Techs are knowledgeable and skilled, provide concise input, and are responsive."

"Kevin was great! Hated to ask him to come late, but our issue with the unit didn't happen till around 8 pm. Kevin was very knowledgeable about our new unit and very helpful."

"Very punctual, very professional, knowledgeable, corrected the problem in a timely manner"

"Quick and knowledgeable warrant repair"

"The service was outstanding. It took a little longer than I expected, otherwise no complaints."

"They were on time, very friendly, and very fast. Hardly knew they were here"

"I had a well functioning system before the service. After It didn't work. Could not get below 79 with high humidity. Had to have another service visit to fix that."

"Technician was friendly, efficient and professional."

"Prompt. And explained things and gave advice"

"Zach and Jimmy were considerate, wore masks, conscious about house (wore scuffs), professional and explained things well."

"Everything was on time. I received my phone call when I could have. The technician arrived in the time frame he said. The sales person was friendly and knowledgeable. Lead technician had reviewed my file before he came in and I really appreciate that because that way he was knowledgeable as to my history."

"Apparently had a new tech that needs to learn. Needed shoe covers as he left a trail of mud across the carpet. He tried to clean up, but not very well. He was clearly having a bad day."

"It was late in the day when I called for repair service. Even though it was getting dark, outside temp still in high 80s, Jimmy was pleasant, professional, and quickly solved the problem."

"He went the extra mile to fix a problem left by installers last year."

"Prompt service and kept us informed about what they were doing."

"I had put in a call for service for my AC unit earlier that day, but not an emergency. Zack called me at 9:05PM to say he was on his way to check out my unit, if that was OK. I thought this was above and beyond a normal service call."

"Because they were quite thorough and wanted to ensure nothing was missed and that we were satisfied before leaving."

"looked carefully to find the problem"

"Technician arrived on time and gave explanation of problem."

"Jimmy went above and beyond to make sure I understood and that I was aware of what needed to be fixed on my unit! He was awesome! Then Kalebs expertise and fantastic evaluation of my current needs and walking me through an upgrade and the advantage program sold me on buying a new unit! I am forever an R & M customer!!!!! Wow, just blown away by those two gentlemen!!"

"The technician patiently listened for the abnormal sound our unit had been making. He explained what to listen for, and assured me he would be glad to come back if the sound started again. Very nice to deal with."

"friendly, informative,and courteous service"

"very knowedgeable"

"Tech was very professional and did his job efficiently"

"Very Informative and helpful"

"Bob always provides great service in a timely manner. He is one of my favorite technicians."

"Jimmy is the best. I'm always happy when I find out that he is my tech. I am a widow and live alone and don't always trust people coming into my home, but I have always felt o. k. when he is my tech. Hope he can always be the one who responds."

"He was rude to my staff"

"Jimmy was prompt, polite, professional and courteous."

"We have been a client for 14 years and they have been professional and on time and there for you in an emergency."

"Came out quickly and very professional"

"My experience with the service provided on 7/16/2020, by the experienced technician, who is a very nice and friendly person!"

"Professional"

"The technician called when he was on his way. Was on time and completed the routine services and noted that I needed a few additional things to keep my unit in good shape."

"I thought the price charged was excessive for labor and refrigerant but I agreed to it because I had no cooling in very hot weather and didnt want to take the additional time to shop around."

"The filter replacement was supposed to take place months ago. Nothing happened. I call back, deal with someone who was clearly unpleasant and finally get an appointment scheduled. The technician was great; everything else unacceptable, especially since I have the advantage plan."

"Very helpful and explained all the services. Nice person to deal with. Very happy with what we have so far."

"Bob knows our system, was very fast, and is a pleasure to have in our home."

"HE SEEMED TO UNDERSTAND AND REPAIR THE PROBOEM."

"very professional"

"Knew what the problem was and fixed it"

"He fixed the problem that was causing the AC did not work because the last technician did not plug the cable in. I am sorry I did not have the name of that technician who came to do the April 30, 2020, service."

"They came that day to fix our broken system. They patched it so we could enjoy our out of town guests over the holiday."

"The guys installing our system and water heater faced a variety of problems because we have an older house. They diligently solved each problem as it came up and did an excellent job installing everything."

"Very knowledge and professional"

"he was right on time, very polite, very knowledgeable, curteous and did a great job"

"Darwin called to inform me that he was enroute to my home and would arrive in approximately 15 minutes. He arrived exactly when he said that he would. All of the inspection was done in a timely manner. The findings were completed explained to me. Darwin was very professional and courteous."

"Technician did a great job"

"problem was corrected in a timely manner."

"They didn't come out on the day/days we were told and then when they did they shut off the air and said they would be back the next day. We called in the afternoon to see when they were coming back out to be told we weren't on the schedule and had to wait until almost 6pm with no AC for the tech to come back out."

"I had a couple technicians and they were all good. Every time we thought the problem was fixed and it reoccurred a few days later. Hopefully its permanently fixed now."

"The work was completed promptly and professionally"

"Darwin is always very polite, has great customer service and explains the situations very clearly. He has been to our home numerous times and does a fantastic job each time!!"

"Matthew went above the call of duty to ensure that I was a satisfied customer."

"Were able to work us in on a very busy day. Jimmy was polite and made the work as simple as possible. The problem appears to be fixed."

"He was concise, didn't lie to me, warned me about prices, etc."

"Courteous rep"

"Professional technician"

"Called for emergency services. The technician responded promptly, was knowledgeable, courteous and had a great attitude. He represented you company well."

"Got the job done. My air is working perfect."

"Efficient and pleasant."

"Outside breaker for unit was left turned off. Unit was running but not cooling. House got hot and unit was not blowing cold air. If I had not checked breaker, it would have resulted in a service call to get unit working."

"Technician called ahead to alert me to his arrival. He arrived on time. Jimmy explained what he was checking as he took the cooling temperature at various vents. He reset the thermostat before leaving. Very courteous."

"The technician was great. The company has integrity and is an honest company with great people. You stand behind your work."

"Thorough and professional"

"Arrived on time. Seemed to work efficiently. Identified and repaired the problem. Worked cleanly"

"The installer was very professional and very knowledgable about the new system."

"Answered all my questions, he was very attention to detail."

"The gentleman came before I forgot his name he is very professional and friendly knows his job"

"Matt came to check my AC outside and started talking about money saving, join your companys program which I declined. Then he told me the total R22 freon I needed was about 4 lbs or more. He said 1 lbs $176. Total will be around $803. I was so shocked. I declined the service too, he told me to pay $178 at the end. I said I didnt even order anything why would he charges me that much? After Zach and Matt discussed it Matt knocked my door and told me the total call in service was $99. Its because I am a woman and different race that doesnt mean he can overcharged me. I dont recommend your company at all."

"I felt like the service folks arrived with the intention of selling me a new unit before even starting. I was charged $66 for basically nothing- the $99 fee was waived because I joined the $5 per month maintenance plan- which makes no sense. I was told I could end this membership at any time, so I basically paid $5 to get out of the $99 charge? When I called to cancel this, I was not asked for my name or any other info so I have a feeling it wasnt cancelled at all. The quote to fix the unit ($2600) was given to me 2 days later- at which time I had already contacted another company who charged me $510 to get the unit working again."

"Wonderful service"

"Excellent service as always..prompt and thorough"

"On Time. Courteous. Seemed to do thorough inspection. Removed leaves from compressor and pointed out to us the presence of excess leaves, probably blown in by yard workers."

"they were on time and efficient"

"On time, efficient, courteous and thorough. Oh, did I mention his obvious attention to details and professionalism?"

"POLITE, TIMELY, EFFICIENT"

"Prompt and professional. Reasonable pricing for a Sunday."

"So thorough and helpful"

"The rep did the job well, but I did expect the air conditioned air temperature to be checked emitted from the vent, as in past PM service calls."

"Bob has been to our house several times through the years and he always is very friendly and does a great job."

"Darwin is outstanding. He has been servicing our 2 units for a couple of years and he always is professional and timely. He takes time to explain what he's doing, what the results of his servicing are and he then provides a comprehensive review of potential problems that are on the horizon. Again, Darwin is awesome."

"I request Bob Johns who has serviced us many times at our fairly new home of now 2 years and many other times over a 10 year or so period at our other home. He is very good at what he does and explains everything so well to me."

"Matthew did a terrific job of explaining what he was doing. He answered all of our questions, also. He did a thorough job of cleaning out the unit and inspecting it. He was friendly and knowledgeable. We would be happy having him work on our unit in the future."

"Really appreciated the timeliness of the response and the honesty of our salesperson. R&M ended up not being able to do the work, but I appreciated you pointing us in the right direction and overall helpfulness."

"Friendly and professional service."

"Came within the designated time that we was scheduled. Gave us the status of units."

"R&M Service Experts installed a new furnace about 7 years ago. Friday the blower motor burned out, rendering he furnace useless. I assumed that since they installed the furnace, they would be able to fix it. I was wrong. We had a very cold weekend as a result. The temp dropped to the 30s and we had no heat. I was surprised that R&M did not have the necessary part to do the repair in stock, if not necessarily on the truck. The part had to be ordered and it will be several days before a repair is made."

"The gentlemen, as always was very courteous and efficient. Except for your appointment center not being aware while setting up an appointment to have the service person also bring a proper filter along? Now the poor guy has to come again as soon the filter has been ordered! One would think you have these informations on file? My apology for my sentence structure, English is not my native language e.g. I am struggling with the proper vocabulary! Hope you understand. Danke, Thank You, Renate Byrus"

"polite,respectful, got job done, explained what he had done and found."

"Service has always been very satisfactory. Technicians are knowledgeable, courteous, friendly, and always on time."

"Courteous, prompt, accommodating, thorough describes my evaluation of the above service providers."

"They new what to check when they got here to find the problem."

"Very patient and professional."

"Matt is the best"

"Efficient and helpful"

"Found the problem quickly in the attic. Part was under warranty, and got it ordered."

"Bob has serviced our unit since has been installed. He has always been very professional."

"After the yearly service the heating system on the first floor does not work now."

"Courteous, knowledgeable"

"Work performed in a timely and professional manner."

"fast and efficient"

"good job"

"HVAC coil had a leak. R&M was out quickly to determine problem. Coil was ordered and was set to be a week out. Today they had a cancelation and were able to schedule install on Thursday today and fixed. Great work and much appreciated by all involved."

"So far, everything seems to be working fine. The only minor hitch was having to have a Lennox part to be sent from out of town. This took a while and Darrell had to work as late as 8 pm to install it. He worked very hard."

"EXCELLENT EMPLOYEE"

"Very courteous; shared what they were going to do before they did it."

"Jimmy was polite, professional, knowledgeable, and found the problem almost immediately."

"Showed up on time-Made recommendations- Was professional"

"Bob had an assistant with him and they were quiet, efficient and thorough."

"on tine"

"Well done!"

"All went quickly and smoothly."

"Very quick response, diagnosis, and repair."

"Youre good but not perfect"

"Bob has been here most of our regular and a few emergency calls and has always been professional kept us fully informed."

"very knowledgeable"

"Bob goes out of his way to provide outstanding service."

"I've been with your company since moving to Knoxville and have always had excellent service. I also recommended you to my neighbors who also use you."

"Polite, thorough, knowledgeable."

"Bob was polite and professional."

"Very pleased with Bob and his professional"

"I was very professional and polite."

"Very professional, quick response, and quick instalation."

"The tech, Darwin, called ahead to let us know he was on his way, He came to the door within the time frame, introduced himself, put on his "footees" & got right to work. At the end of his visit, he explained what he found upon looking at our units & gave us our receipts/statements from our maintenance check."

"R & M is always highly professional, get the job done and done right."

"I trust your technicians. He checked for output from the registers, then went out & checked & cleaned the unit.?"

"Very polite and professional technician. He was also on time."

"Darwin knew exactly the service to be done and provided a filter maintenance when here that saved another appointment. He did a wonderful job."

"The furnace did not work. Tech says it a bad board. Also the correct thermostat was not available."

"Always pleased with your courteous and efficient service."

"Awesome service as always, professional and courteous, timely and providing information"

"very reliable, easy to talk too. does what he said he would do."

"All technicians were professional and informative"

"He was very thorough"

"The service was excellent - provided by very competent technicians - both for the diagnosis of the problem and the repair. The parts were under warranty which was also good - and should have limited the overall repair expense. However - the charge of $375 to change out a very small motor (less than 45 minutes work) was exorbitant and totally uncalled for."

"Bob was efficient, knowledgeable, friendly and honest. A true professional. Thank you. Would recommend him to everyone!!!!"

"The technicians were very friendly but also very good and quickly and accurately assess the problem and took care of it."

"Bob Johns is worth his weight in gold. He is professional, efficient, honest and personable."

"The tech was polite, very knowledgeable and courteous. You should be proud to have him as an employee. He's a great asset."

"Technician was very thorough in his work."

"Matt is indeed a Service Expert. He reported in a timely manner, was expert in identifying the problem with our electric heat pump, and fixed the problem. The system is running again."

"I rated you all as a 2, because most of the time when someone comes to service my units, you have to come back because of an error on the technicians part. This time a wire was not correctly placed so our upstairs unit did not run correctly."

"I have used R and M services for 25 plus years. I would not use another service."

"Courteous technician, efficient, cautious about bringing dirt in, pleasant experience"

"Was on time, called ahead, friendly, respectful of my house & explained what he did."

"Thorough and pleasant."

"Took several hours to definitively identify the problem but finally got it resolved."

"Caleb was very professional, checked out a specific problem I had and also checked on the age of my filter."

"On time, and very pleasant to work with."

"The same gentleman comes each time and he is excellent, professional, very nice, explains everything, answers every question. Hope he continues to return."

"Tech was on time. Very professional. Explained what part was needed and why."

"Very good explanation what the technician did and suggested things that will need to be done in time."

"Technician seemed thorough"

"Caleb was very courteous and pleasant. He answered our questions with with expertise."

"Darren was helpful and performed the maintenance that was needed."

"Knowledgeable, efficient and courteous"

"Very professional and knowledgeable!"

"Technician showed up when promised; went to work and fixed the problem in just a few minutes. He explained to me what the problem was. Said the house heat would catch up soon, which it did. He told me what the fee was. I provided a check for that amount. I got a receipe. He sid if there were anymore problems to give them a call."

"On time, installed and fixed problem promptly. Presented self in professional and friendly manner. Willing to listen and explain"

"Prompt, Polite, Professional"

"The installation has had problems from the beginning, as the outside copper tube and wires were barely protected, one of the two intake duct on air handler completely unfinished, the attic air is being taken into the system instead of living space, the system quit altogether in January 2020 due to a wire or module ?"

"Service technician was efficient and nice"

"He is a nice guy and very professional. Went our of his way to repair a previously poorly installed drain."

"Darvin really went out of his way to solve an intermittent problem that he has been working for 3 weeks."

"Fortunately, when I called there was a tech not far from here, and he was @ my house in one hour or less. He was able to diagnose the problem, explaining it to me, and was able to get the needed part, & before long he was back, install it and all was done!!"

"He was polite, neat, informative and got the heat up and running."

"Bob has serviced our unit for many years. He is very professional and trustworthy. I hope he is available to service our unit for a long time."

"R&M associates are extremely professional in every aspect of service from office personnel who handle the account and schedule to the on-site technician."

"The work performed seems satisfactory, but the labor price seems excessive. Assuming $75.00 covers the material, the labor of 1/25 hours @$600.00 amounts to $480.00. I've always thought R & M did good work, but this price seems exorbitant."

"Very professional. Kenny was very friendly and respectful."

"Good servide & communication."

"He was extremely pnrofessional, knowledgeable and basically was helpful and did what he came to do. He knew I needed information and he answered my questions."

"While changing my filter he took extra time to make sure everything was operating correctly."

"Outstanding service!"

"Fast and courteous service"

"Did not have one of the filters available at the time of service"

"Tech was on time, explained well, courteous and easy to understand"

"Darwin always does a great and professional job. He evaluates both of my systems, explains his process, and reviews the status of each system in detail. In addition he is a really nice guy."

"Problem still not solved but situation is improved. Technicians did their best."

"Knowledge timely personable"

"Good service and did not push unneeded repairs"

"Problem corected"

"They were nice, informed, and honest."

"Caleb was good at explaining a problem and solving it."

"We love Darren. Such a mice young man."

"Very knowedgeable and forthright in recommendations. Cut to the chase."

"Great service and knowledge to fix the problem."

"Very polite, on time, explained what he was going to do, could not have been more courteous."

"We have the service agreement for same day 24 hour service and that is what we received."

"Timely service. Quick inspection"

"Bob did every thing he could do to get our system working. However, it may not be fixable. Waiting to see if last fix worked."

"Very friendly and professional."

"Besides performing service on my units Jimmy suggested a way for me to save money on my service contract."

"Work was done"

"Jimmy was on time, identified the need for a replacement part, explained its purpose, and was able to install the part on the same visit."

"Bob has been to my home for serving several times so he was a familiar face to me. He is always very punctual and is very professional in his conduct."

"Caleb called 10minutes before he arrived, had his shoe protectors on, greeted me very politely, worked efficiently to check out my heater, asked if I had questions or concerns and offered his assistance in future if issues arise."

"Arrived on time, friendly"

"Excellent service tech"

"You answered the phone and did what I ask"

"pleasant, kind, knowledgeable, thorough, fixed the problem, reviewed all possible issues,"

"They were fast, efficient, helpful and friendly. NOT pushy about trying to sell us something...just gave us all the info and let us make our own decision."

"Jimmy found the source of a bothersome noise that we've had with our HVAC for years! It was a quick and easy fix, and I am thrilled!"

"Arrived when scheduled, went to work and explained what he was doing, very nice and considerate."

"excellent person"

"Jimmy is very conscientious and helpful."

"Kaleb White is an excellent detailed sales consultant. However I am able to get a 2 ton unit for less than $4,000. With a mini split unit upstairs for mother in law apartment you wanted over $8000 for a rental with your advantage program. Please be realistic with your pricing. Too many homeowners are price savvy."

"Technician was right on time, found the problem quickly, had the needed replacement part in his truck and finished the installation within an hour."

"You are always perfect!"

"Technician was very thorough"

"Very professional"

"Excellent service and the personnel was very honest and easy to deal with."

"On time. Called before arriving. Worked steadily. Friendly."

"The furnace did't stay running!! Second call came 2days latter, fixed seems OK"

"Your representative was very nice and polite and performed service in small amount of time."

"Technicians very nice and did the job well"

"Very knowledgeable expertise and explanations, friendly, and considerate of our needs and potential problems."

"One furnace has stopped working less than two weeks after it was serviced."

"Tech explained what he was going to do and his findings after inspection was done. He answered all my questions."

"The Furnance needed return Service call to fix a problem with heat !! It wasn't heating!! It was fixed 2 days later."

"The technician was very polite and prompt and professional."

"Although initial installment of new unit was not completed satisfactorily, return technicians handled the issue."

"Michael was courteous and thorough."

"Service on both days was timely and complete."

"Bob Johns is extremely knowledgeable and communicates well. It is important to me that I understand what is being done during the service call and Bob tells me what he is going to do and why he is doing it."

"Darwin did a great job with tuning up the system and worked alot better after he left. He helped me with some of the settings on my Ecobee thermostat. I will say that Darwin did seem a little lost navigating the thermostat settings of the Ecobee but its not a huge issue with the huge explosion of new smart thermostats on the market now."

"Very professional and helpful."

"same problem reoccurred twice, however after two quick responces problem was solved. question, core problem has happened 3 times in about 3 years. why dose Lennox continue to replace with copper units? my research tells me new aluminum is far better"

"Quick service and solution. Technician was very pleasant."

"Technician arrived on time and was very professional."

"The teck that came out was great.He had been here several time and does a great job."

"Watched him work & when diagnosing the problem, saw fire come out of one part of the circuit board & explained to me that board needed to be replaced. My unit is only 2 years old, replaced my old Lennox with this one & VERY disappointed that the new circuit board didnt look like the old one, meaning to me that the company KNEW is was defective & up-graded it.. BUT not bothering to recall the circuit board & replace it for free! My sister bought a Lennox on my recommendation but will no further rave about their product to anyone... the part was under warranty but to replace it cost $300+ and I havent even finished paying for it yet! Very disheartening for such an expensive investment!"

"Very through"

"Excellent service"

"Salesman and product were great but installation and after the sale service was horrible. Damaged home and installed incorrectly. Then have the nerve to threaten collections?"

"Matt was professional and helpful --- he is helping get the right folks out to fix the issue"

"Caleb is such a nice professional young man. He has been here before and we are very happy with him."

"Technician prompt, courteous, and very knowledgeable of the needs of our unit."

"Failed to check the filters when he said he would."

"R&M is ALWAYS on top of things!"

"The first time a sales rep/tech didn't try to sell us another unit. In fact, he stated ours was in great condition and was one of the best units he knows."

"The technician was efficient, did a good job, poite, did a very good job putting things back in place and cleaning up."

"Just totally happy with Jimmy. He kept me up to date as I worked in my garden."

"Because Bob in particular but everyone we'd had with R&M over our many years now is good! Bob really knows our American Standard system well as he use to work for Trane."

"He made sure to tell me whrn he would arrive and he was on time. He performed the maintenance in a timely manner and as far as I can tell followed the procedures for such maintenance. He was very professional and communicated well."

"Technician, Caleb, responded for our service and he was very professional. He explained what service he was performing and told us about a semi-annual program in which we signed up for."

"Prompt, courteous, knowledgeable and friendly. What more could I ask for."

"Technician was very polite and waited 30 minutes for my tenant to arrive. I wasnt present for the tune up so I cant comment on that."

"Matthew was very thorough and helpful"

"Matthew was very thorougjj"

"Bob is a great resource. He checks everything; listens to every concern that I have."

"Both calls were made on time. The technical were professional and courteous."

"Technician was polite, professional, and knowledgeable."

"Courteous, friendly and professional"

"They talked to me about what they were doing and listened to what I had to say."

"Darwin was very informativr."

"I do not believe the problem is completely resolved. For the past 2 days the temperature in the area of the house serviced by this unit has dropped below the setting on the thermostat and remained there for a couple of hours several times. A notice on the left side of the thermostat reads "Will start soon." Something is still wrong apparently. You are coming back to service my units on Nov. 13. If this unit does not completely stop working I will wait until then to get you to correct the problem."

"Jimmy was very thorough an professional when doing his work."

"Darwin explained everything and also waited to be sure all was working. Very polite."

"Appt on time. Professional Tech. heat working good. Priced competitively. So far so good."

"Caleb is quiet, precisely on time, and works super-efficiently. He his an excellent technician and represents the company with a high degree of all-round excellence."

"Technician called in advance of his arrival, put his booties on, and was very pleasant. Returned the thermostat back to the temperature setting he originally found it in."

"Service representative is always punctual, calls ahead giving me an opportunity to secure animals, always respectful of property and myself, never rushed or rude and kind when I have technology issues with equipment!"

"Efficient, respectful, explains what he is going to do"

"Bob, the service tech has serviced our equipment for many years and does a thorough and knowledgeable job."