R & M Climate Control Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 2,787 Reviews
adroit systems S.
loudon, tennessee
"We are very pleased with he work performed on our units and look forward to continuing this progression as we move forward"
deborah C.
knoxville, tennessee
"Richard Bishop did an excellent job explaining everything to us and was very kind and thoughtful."
ben F.
knoxville, tennessee
"all went very well"
william O.
knoxville, tennessee
joe S.
knoxville, tennessee
mr shaw S.
powell, tennessee
buddy H.
lenoir city, tennessee
mr bales B.
knoxville, tennessee
"Service was good. After the fact and doing some research I felt like the cost for the repair was high"
andrew T.
knoxville, tennessee
"The technician was very friendly and professional."
james R.
lenoir city, tennessee
linda P.
clinton, tennessee
"Issue was quickly resolved by a great tech - Kevin S."
roxanne L.
powell, tennessee
"Misdiagnosed 1st time, given sales pitch for new system the next time."
david B.
louisville, tennessee
"The techs did a great job going over what services were performed."
david T.
white pine, tennessee
"You all were very nice and I appreciate you coming out to do the evaluation / estimate, but in the end ... your price was just too high"
richard R.
loudon, tennessee
"Great technician"
donald W.
knoxville, tennessee
chris M.
knoxville, tennessee
"We were very busy with kids and work during the scheduled visit. The technicians were prompt, courteous, and were able to perform their work efficiently with little requested of us."
judy S.
knoxville, tennessee
"The technician"
sherry C.
knoxville, tennessee
"excellent people"
mr stone S.
knoxville, tennessee
"the men who did the service are very good Mike and the men who did the service are really good Mike and James we've used R&M for years and the service is always great"
bennie W.
knoxville, tennessee
"The technician was very thorough and did great job in explaining to me what the issue was with my system"
cynthia L.
louisville, tennessee
"very professional really appreciated that"
carolyn B.
philadelphia, tennessee
"Job well done"
william H.
powell, tennessee
"The service work and technician was great, I understand that some calls take longer than expected. I've utilized your company for years. Your personal use to call when tech was going to be late. When tech was past his 2 hour window, I called and your operator said he was still in window, she was evidently in a different time zone."
ron E.
knoxville, tennessee
"The representative was professional, courteous, and informative. They arrived and completed the tasks promptly."
aaron D.
knoxville, tennessee
rhonda H.
knoxville, tennessee
timmy R.
knoxville, tennessee
"Punctual, professional and knowledgeable"
jim S.
oak ridge, tennessee
"The technician (Kevin) called us ahead of time to let us know when he would arrive. He checked out the heat and air unit thoroughly, replacing the air filter. He seemed very knowledgeable in the operation of our unit."
dr cartor C.
knoxville, tennessee
"I love this company. They have not let me down in 30 years. They take care of both my home in my office and everybody who works for them is always fantastic and wonderful and reliable and works hard"
karen D.
knoxville, tennessee
john K.
knoxville, tennessee
"Good complete service using wi fi tools so tech did not need to come in"
william G.
maryville, tennessee
"Very courteous knowledgeable representative."
keeton C.
lenoir city, tennessee
"Wesley, Darwin and all the staff were a pleasure to work with. They had the unit installed in a very timely fashion."
jeremy L.
clinton, tennessee
terry F.
knoxville, tennessee
"Ryan was knowledgeable, efficient, professional and courteous."
braxton S.
dandridge, tennessee
"Very friendly and knowledgeable. Did a great job"
teresa N.
knoxville, tennessee
carolyn G.
knoxville, tennessee
"The technician was professional, friendly, and polite. He did his job very well and provided information about the checkup results."
linda W.
oak ridge, tennessee
"Extremly professional"
dan W.
loudon, tennessee
"Richard and Zach were very professional and knowledgeable"
mrs mccurry M.
louisville, tennessee
john B.
knoxville, tennessee
"R & M climate HVAC technicians Matthew (Matt) and Jeremiah, installed a new RUUD downstairs combo natural gas heat and central air conditioning unit beginning at 7 am on Monday April 4, 2022 at left side of my 2 story 3000 sq ft house right next to gas meter and chimney and existing Lennox new upstairs attic fan unit. As soon as they pulled the huge old Lennox box unit away from against the lower crawl space opening if my house, they smelled extremely strong smell of leaking natural gas from KUB. They immediately stopped all work and ran around my house to tell me to call KUB emergency tech to close off my gas meter beside house and lockout/tagout the unit till my black iron pipe natural gas leaked were fixed. I called KUB immediately and their tech arrived within 5 minutes and closed and locked down their natural gas meter against my house right beside the new RUUD combo gas heat, central air unit being installed! I truly believe that HVAC R & M Technicians MATT (Matthew) and Jeremiah actually saved my life from a natural gas explosion within my home where I was at the time. Tech Matt removed the 2 inch black iron 12 inch long pipe going from the outside KUB gas meter through a metal sleeve into the crawl space under my house and it was so badly corroded that there were many leaks that you could see through this thick black iron corroded so badly it was leaking profusely!! Matt went to Home Depot, replaced this main 2 inch black iron pipe with brand new one. Matt and Jeremiah both checked to see if gas piping held 10 lb of air pressure for 15 min and it did not hold up-still leaking. Matt did not charge me for this work -he also spent a few hours repairing 6 to 8 other black iron elbow joint natural gas leaks in my black iron gas pipes under crawl space. They informed me to call a Master Plumber at Tennessee Standard Daniel Richardson who came out Wednesday at 3 pm to fix one more leak under house abs one leak in my other upstairs HVAC unit replacing small section of black iron down thru the wooden attic floor that was leaking. Called KUB to unlock abs torn natural gas back on and had R&M climate send another tech out to wind up a switch to get my gas heat working inside my home!! Very pleased with Matthew and Jeremiah ESPECIALLY! Tremendous job guys! I thank you so very much for saving my life and for your great professional work. I highly recommend these two HVAC techs from R & M Climate Service Experts. They went way above and beyond their duty to perform their jobs!!"
robert B.
knoxville, tennessee
"Great service"
brenda F.
knoxville, tennessee
victor G.
knoxville, tennessee
"On time and professional"
dennis S.
vonore, tennessee
"Called ahead - went about his work and very professional. Have 2 units and only serviced one - was told not to do other unit til next month - STUPID!"
gilbert G.
knoxville, tennessee
"They came on time and did a good job. One gentleman showed one of us how to operate the thermostat."
mark Z.
loudon, tennessee
"Two great Technicians, Cody and Jesse, worked their tails off for two days to install our system. They worked until 9pm on Thursday then came back at 9am on Friday to finish the job."
john W.
loudon, tennessee
thomas P.
knoxville, tennessee
"Well trained tech"
larry K.
oak ridge, tennessee
"Very helpful and respectful"
phyllis S.
knoxville, tennessee
"Courteous, quiet"
daniel M.
clinton, tennessee
"Very professional and courteous."
cynthia E.
knoxville, tennessee
nancy M.
loudon, tennessee
"Jimmy is knowledgeable, friendly, explains everything and works efficiently. Nice to have the same technician each time."
fred M.
knoxville, tennessee
"Both techs were polite and professional"
ralph A.
knoxville, tennessee
"Tech on time and thorough."
karen L.
knoxville, tennessee
"Quick professional service."
john V.
knoxville, tennessee
"Arrived alt the time as agreed and went promptly to work checking both my heating and AC units. Inspection was both timely and efficient."
sanford S.
lenior city, tennessee
"Technician did an excellent job"
lewis C.
kingston, tennessee
"Technicians displayed high level of professionalism and were very informative."
patricia C.
knoxville, tennessee
ruth T.
loudon, tennessee
"On time and helpful; very professional"
robert E.
knoxville, tennessee
"We usually have two men that come for the HVAC service -- one to do the work and we are never really sure why the other one is there. It has not been very well communicated why two techs come in two different vehicles and arrive usually at different times. This time we had THREE! It was not explained but it appeared to be one in training."
donna L.
knoxville, tennessee
bill E.
knoxville, tennessee
james M.
knoxville, tennessee
ronald K.
farragut, tennessee
"He was very knoweable and thorough with his work"
jackson L.
knoxville, tennessee
"Matt is great at descibing what he did."
joana M.
lenoir city, tennessee
mr sincerbox S.
knoxville, tennessee
"The technicians were professional, personable, and clear in their explanations. They knew what they were doing."
bonnie G.
knoxville, tennessee
matt M.
knoxville, tennessee
"Tech was knowledgeable, professional and pleasant"
jennifer Y.
maryville, tennessee
"Very informative"
thomas B.
loudon, tennessee
"The installation and equipment is working very well. You need to have my service sale expert, James Wilson call me (Tom Brown 1-865-657-9324) - I need some operating manuals for AC units and they need to replace two air filters in cold air returns. one filter 14 X 20 X 1 and 20 X 25 X 1."
mr gomez G.
russellville, tennessee
jim L.
knoxville, tennessee
mr moore M.
loudon, tennessee
charles P.
loudon, tennessee
allie C.
lenoir city, tennessee
"One of the two technicians made me feel very uncomfortable. He kept trying to come inside even though I clearly stated that everything was outside. I do not want him back here. The other technician, who was younger, was polite and stood back from the door and very positive. But the first was not."
lynda N.
knoxville, tennessee
"Responsive and helpful"
catherine G.
friendsville, tennessee
"Sales guy on a svc call is wrong. He used fear mongering approach to attempt to sell me a unit for 17400 or the advantage plan. My second opinion said the same unit would cost me 7500. A 9900 difference! We went for repair despite the sales guy called Saturday night and Monday morning. I requested to hear from a mgr because 4 weeks prior we had our prepaid maintenance and the guy was downstairs with the unit for only 10 and the guy then told me how he just moved here, is from Boston, his wife from here, and looking for a house. The mgr said the tech was here for 53 min. The mgr was rather rude but took 120 off the 1515 repair. The motor that came in was bad. Another had to be ordered and it works. The tech, Matt, apparently wasn't happy I also had the sales guy card that gave me 100 off any svc call. This whole thing was horrible."
dave S.
loudon, tennessee
james G.
farragut, tennessee
"Darwin - technician - was very friendly, knowledgeable, and professional."
mr joiner J.
knoxville, tennessee
"On time good job, covered everytihing."
john A.
loudon, tennessee
"Out technician was excellent: listened, problem solved, very thorough, respectful."
mr fergestad F.
loudon, tennessee
thelma L.
knoxville, tennessee
arlene F.
maryville, tennessee
"They fixed the problem."
rita H.
loudon, tennessee
"The guys were communicative and knowledgeable. They got to work and did not waste my time."
harold M.
knoxville, tennessee
"Very thorough and informative. Zach was respectful and courteous."
carol B.
knoxville, tennessee
"R& M PUT MY AIR UNIT IN WAS VERY IMPRESSED WITH THERE SERVICE"
dennis M.
knoxville, tennessee
john M.
knoxville, tennessee
"On time, through and courteous."
claudette W.
loudon, tennessee
kimsey K.
maryville, tennessee
howard R.
knoxville, tennessee
"The service techs showed up and immediately went to work on replacing the old unit and replacing the hot water heater. They finished the job and left nothing laying around."
evelyn G.
heiskell, tennessee
walter F.
knoxville, tennessee
judi A.
maryville, tennessee
"They apparently fixed the problem and stayed to see if the furnace was going to continue running. So far it has"
karen T.
loudon, tennessee
jessica H.
mascot, tennessee
"Very knowledgeable and friendly."
jennifer S.
knoxville, tennessee
grace K.
maryville, tennessee
"JIMMY IS THE BEST!"
sue F.
loudon, tennessee
"Had to order part so still solving the situation"
frank D.
maryville, tennessee
mr dale H.
loudon, tennessee
"Communication and success"
shannon E.
maryville, tennessee
"On time. Very professional and explained everything he did and recommended."
joann D.
knoxville, tennessee
ann M.
knoxville, tennessee
"Did a great job!"
robert K.
knoxville, tennessee
"techs were polite, prompt and informative, cleaned up! Gus, Jeremiah and Matt"
judith J.
knoxville, tennessee
bobby F.
maryville, tennessee
lois K.
loudon, tennessee
"I found Jimmy to be a very caring and a person that knew his job. He was an employ that I would like to have come back and service my property because he knew job business and was very through. I would like to retain him in the future as my service rep;"
molly T.
knoxville, tennessee
"On time, did a good job and were friendly and courteous"
david W.
loudon, tennessee
"Kevin, Jeff and Jeremiah did a great job installing our new system after John and Mike did our regular checkup of our system weve had for 22 years and we made the decision to go with the Advantage Plan before we ha any problems. Jimmy came out the following day and helped us personalize our new system as he knew our home from previous semi annual checks. We have been very happy with R&M for past 20 years and feel confident with the new Advantage Plan"
sharon F.
maryville, tennessee
"Efficient"
jackie S.
knoxville, tennessee
yvonne O.
corryton, tennessee
susie L.
knoxville, tennessee
"Knowledgeable, took their time-thorough Helpful professional friendly"
joseph C.
knoxville, tennessee
"jimmy is always so cheerful and he works quickly. he runs up and down the stairs with a big smile. we look forward to his visits . he is very competent and hard working. the best ."
sammie J.
knoxville, tennessee
"Simply because if my family is happy,then I'm pleased, and too, nobody is perfect! But also, I don't bite my tongue, that hurts, R&M has won me over, believe that!!!"
mick R.
knoxville, tennessee
"The guys arrived in the afternoon and didnt leave til right around 9:00 that night. System was not working the way it should and I called to have them come out. They made it a point to drop whatever was scheduled that day and arrived here early and took care of business they apologized several times for the system not working that night. Thank you Kevin, Jeff, Jeremiah and Gus!"
mike M.
loudon, tennessee
john K.
sevierville, tennessee
"."
carolyn B.
knoxville, tennessee
"Great service! Our tech was SO good, friendly, respectful, and knew his business. Zack? I am having trouble recalling his name todaywould you please and see who my tech was, and reward him?"
mr kelly K.
loudon, tennessee
"Everyone that worked on the project was clean,neat, and extremely efficient."
terry M.
knoxville, tennessee
bob H.
knoxville, tennessee
"Techs failed to reconnect fire lit sensor, so my system failed to work after they left and upstairs got very cold by 8 PM. Fortunately, a night shift tech was able to be sent quickly, fixing the oversight. Shoud the techs have not done a post inspection test of the system and discovered this? Unbelievable...."
judith B.
knoxville, tennessee
"On time, courteous, and neat."
doug O.
knoxville, tennessee
"On time and handled expected tasks efficiently."
william H.
knoxville, tennessee
nancy R.
maryville, tennessee
"Arrived on time, checked everything and explained future problems."
terry S.
knoxville, tennessee
"The service techs were very professional and hard working. They were polite and kept us informed of their progress throughout the day."
david M.
loudon, tennessee
"Technician arrived after the agreed 10-12 time slot, but did not call to confirm he was still coming. I called the office to confirm appointment was still scheduled ."
franklin L.
knoxville, tennessee
mr horst H.
loudon, tennessee
"Ryan very prompt, polite and helpful"
judy M.
knoxville, tennessee
john L.
oak ridge, tennessee
david R.
knoxville, tennessee
arleen W.
maryville, tennessee
"Service man knowledgeable and polite."
patrick M.
loudon, tennessee
mr bailey B.
oak ridge, tennessee
"Prompt, efficient, courteous, willing to answer questions about the service, discussed issues with the oldest unit and explanations of possible fixes."
allan M.
morristown, tennessee
"Professional. Ontime. Efficient"
mr wogan W.
greenback, tennessee
"right on time. very personable and proffesional."
steve P.
maryville, tennessee
james disney D.
knoxville, tennessee
"Did what was promised in helpful and professional way."
terry M.
knoxville, tennessee
ron O.
maryville, tennessee
brenda F.
knoxville, tennessee
"Quick and efficient"
bill M.
powell, tennessee
larry W.
loudon, tennessee
"Explained in detail about how to use the thermostat."
michael A.
knoxville, tennessee
"The service tech was very thorough in checking all areas."
staci B.
knoxville, tennessee
"Quick service, went smoothly"
mrs profit P.
knoxville, tennessee
"the technician was very professional and did an excellent job"
susan M.
loudon, tennessee
"During the service call, we had both routine maintenance performed, as well as a salesman attempt to sell us on replacing our units because of their age and condition. I have no issues with the routine maintenance performed, but the prices provided by the salesman were outrageous, which really left a sour taste for the company as a whole."
mr lancellotti L.
knoxville, tennessee
mr henry (hank) T.
loudon, tennessee
"The technician, Matt Paul, was professional, kind, listened well, and took care of all of our concerns. He is excellent and we have asked for him to take care of us."
mrs pavur P.
loudon, tennessee
"Ryan and Damium were so polite and and kind."
charles B.
loudon, tennessee
"They explained how the whole unit's condition was and what to look for down the road. They also checked water heater and got me started on draining it. I was very impressed with their knowledge of our units."
charles H.
loudon, tennessee
"Technician was very thorough with step-by-step inspection, and explained to my wife and I the process he was following, and the impact it would have on our HVAC system."
gayle P.
knoxville, tennessee
cheryl B.
knoxville, tennessee
bradley W.
knoxville, tennessee
judy B.
knoxville, tennessee
buddy H.
lenoir city, tennessee
"Jimmy was FANTASTIC"
brandy D.
loudon, tennessee
mary james J.
louisville, tennessee
"Our R&M service experts were very thorough, professional and exhibited excellent customer service skills."
robert P.
lenoir city, tennessee
"Jimmy is such a great person and so knowledgeable"
hollis J.
loudon, tennessee
"Professional , knowledgeable, highly competent!!!!!"
james D.
knoxville, tennessee
derek H.
lenoir city, tennessee
"On time and very engaged"
randall F.
knoxville, tennessee
monica U.
knoxville, tennessee
sara F.
knoxville, tennessee
"Matt S, Jeff D and Jeremiah C came to install a new tankless water heater and a 3 ton Lennox gas heating unit. They arrived on time and worked tirelessly the entire day. This was a BIG job! I appreciate how meticulous Matt was with the installation."
bill K.
loudon, tennessee
"Ryan, my tech, was extremely thorough and explained things well."
tom K.
loudon, tennessee
"They seemed very qualified and thorough. They left the work area clean when they were through."
janet O.
knoxville, tennessee
"Called to say they were on their way, arrived at scheduled time, very polite, respectful of wearing a mask and my property. Thanked me for choosing Service Experts."
john B.
knoxville, tennessee
mr ostermeir O.
knoxville, tennessee
"Good work by technicians. Credit check for water heater not necessary it took my time and I am a long time customer. Very disappointed having to go through that."
jeannye T.
maryville, tennessee
"Technician called ahead, identified himself and arrived in time given. He was courteous and efficient."
lloyd D.
loudon, tennessee
tanya H.
louisville, tennessee
"Provided excellent service."
andrew H.
loudon, tennessee
joshua B.
farragut, tennessee
"Estimate, no service. Estimate was for 4% home value; very large. Minimal cost saving options provided."
luanne P.
knoxville, tennessee
"The inspectors were both coingeniel and professional. I felt their inspection was thorough."
judy C.
louisville, tennessee
"Great people, good service"
barbara C.
lenoir city, tennessee
"The service reps arrived in timely fashion. They protected my white carpet, which I greatly appreciate! They were professional in every way."
william J.
powell, tennessee
ms deeter D.
knoxville, tennessee
robert T.
loudon, tennessee
"On time, polite and gave a wrap up upon completion of fall maintenance check-up."
don M.
farragut, tennessee
"Your technician Jimmy calls in advance of his visit, is always courtesy, and very thorough."
barbara H.
knoxville, tennessee
"Timely, thorough and professional"
todd B.
knoxville, tennessee
"Everything has been great just a little more expensive then I was wanting"
carmelita H.
loudon, tennessee
"they were super guys. they told me everything they were going to do and even had pictures of thing that need attention. they let me know on things that need to be taking care of down the road. they were really super."
robin K.
maryville, tennessee
"Matt is always so courteous and professional. He really seems to care about the problems I have been having for so long. The new thermometer he installed has really helped so much. He is such a great asset to your company."
tanya H.
louisville, tennessee
"The technician did a thorough job and explain what he was doing."
tyler L.
knoxville, tennessee
"Charged $177 dollars and nothing happened. You charged a $99 dollar fee to show up (expensive but understandable to charge for a call). That did not include diagnosing the problem. Charged an additional $70 to say you think it was a pressure sensor. That should be part of the $99 fee not an additional fee. Quit lying to customers and just tell them the service fee is $169. Also scheduled an appointment to discuss options for repair without talking to anyone."
jim S.
oak ridge, tennessee
"The technician is always very thorough in performing his inspection."
barb B.
maynardville, tennessee
"I could not have been more pleased with the service provided by R&M. The men that installed my water heater were very knowledgeable, answering questions and finding the answer to one problem they encountered.{getting the well pump primed}."
carolyn A.
maryville, tennessee
"Prompt , informative"
robert B.
knoxville, tennessee
"They were very attentive to what we were saying."
yvette W.
knoxville, tennessee
"He was very nice and focused on his work."
jessica J.
knoxville, tennessee
"I have lost the card I was given by the rep however the overall service was subpar. The rep seemed annoyed he was out once he was under my house. While he did go under my house, there were zero measurements taken. All he did was ask the sq ft of my house and counted the vents. After being on the phone for maybe a minute he advised me the quote to replace all ductwork was 10k. I wasnt going to complain about this, however I have since had 4 other companies out to quote me on this replacement. As always there will be a high / medium / low quote. However the AVERAGE for replacement I received for the same job was 3-4k. At first I assumed that this company just had a high labor rate. However after receiving multiple quotes that were no where near the price I was given by this rep, it honestly bothers me with this type of business practice. The other companies that came out spent much more time investigating my ductwork and measuring and still did not come close to this extreme price. An over 50% mark up on price does not settle right with me. At the end of the day this felt more that I was being taken advantage of instead of providing fantastic service as your website says."
david S.
maryville, tennessee
"He was prompt and no issues"
david P.
knoxville, tennessee
"The technician did everything I expected."
jerry D.
loudon, tennessee
"Jimmy came on time and called us to let us know when he would be here. He got to work, checked everything out thoroughly inside and out. He let us know what he saw and is so easy to work with."
mr morrison M.
knoxville, tennessee
lynn C.
knoxville, tennessee
pam mike bolin B.
knoxville, tennessee
gale M.
knoxville, tennessee
"It took much longer than I was led to believe for the service to be completed. I had to call the office after 2 weeks to find out what the deal was."
alcide P.
loudon, tennessee
"Installers did not cover the rug with drop cloths as promised to prevent soiling the carpet. The job is not don as the filters have not been installed in spite of having been told that they would be installed by Friday, October 15, 2021."
mr eckerd E.
loudon, tennessee
"R&M have serviced my home since we owned it..10 years. So far, no complaints."
harold M.
knoxville, tennessee
"Very courteous, efficient and informative."
melanie S.
morristown, tennessee
robert B.
knoxville, tennessee
"Great service"
sanford S.
lenior city, tennessee
diane P.
knoxville, tennessee
"Still have not resolved the issue of code 901 showing up in my phone and nobody seems to care. I had to call Zac to see if he had an answer the next day and was told it was some Toto of error on an update. Still getting the code on my phone every day."
nancy M.
loudon, tennessee
ms hudson H.
knoxville, tennessee
"Always do a good job"
dale V.
oak ridge, tennessee
john smith S.
loudon, tennessee
dr whitson W.
knoxville, tennessee
"The technician called to let me know that he was on his way. The testing of my gas furnace was a thorough job with a report at the conclusion. Very happy with the service!"
john S.
loudon, tennessee
"fixed unlevel fan unit, but not thermostat scheduling"
kathy R.
lenoir city, tennessee
"I would rate James' rating much higher. He was polite, thoughtful, professional. It was the answer of $15,500 for a two room split Mitsubishi unit that I was dissatisfiedn with. And no viable or shorter term solutions of merit."
bernadine M.
knoxville, tennessee
jesse H.
loudon, tennessee
"You were supposed to give a quote on adding a part to my unit and never did"
bonnie G.
knoxville, tennessee
"Matt Paul, believe that was his last name, the tech was very thorough and knowledgeable. James Wilson is a very nice guy but not a very good salesman."
mrs hodgers H.
knoxville, tennessee
"Matt arrived in the 10-12 time frame, very knowledgeable about checking out the heating areas."
lisa O.
knoxville, tennessee
"Technician did a great job, very thorough."
walter F.
knoxville, tennessee
cindy C.
knoxville, tennessee
"Thank you for the thorough, helpful service?"
mari M.
loudon, tennessee
"Our systems went out on a Wednesday and the new systems were installed by Friday. Matt and Kevin were excellent. Left everything tidy and spent time showing us how the new controls work."
martha R.
maryville, tennessee
"All the technicians that worked on the installation of my AC, furnace, hot water heater and thermostat were very professional and courteous.. I was very impressed with all their work."
john B.
knoxville, tennessee
"Super nice and knowledgeable tech, Matt very kind and helpful. Great service"
ms greenberg G.
knoxville, tennessee
"Jimmy always does a great job."
ms mankiewicz M.
knoxville, tennessee
david W.
morristown, tennessee
"Mike was friendly, efficient, and answered my questions."
frederick O.
knoxville, tennessee
sue F.
loudon, tennessee
david S.
knoxville, tennessee
"They were on time, an got the problem fixed"
mr tarantino T.
lenoir city, tennessee
"Technician was punctual and efficient and knowledgeable."
jr S.
kingston, tennessee
"Ryan has been out to our house twice now and does an amazing job."
grace M.
maryville, tennessee
"Neither heat pump repaired. 14 ton unit under warranty and no repair scheduled. Why not? 14 ton unit ices up in winter and makes loud banging sound. Documented with you and Lennox."
nathan R.
loudon, tennessee
wes W.
knoxville, tennessee
"Friendly"
robert K.
knoxville, tennessee
"Arrived when they said. Were courteous and clean. Told me what they were doing."
jesse H.
loudon, tennessee
russel H.
knoxville, tennessee
"Dave, Andy, and Darrel were professional, polite, efficient."
mr froula F.
knoxville, tennessee
"GOOD SERVICE"
mr horst H.
loudon, tennessee
jerry V.
knoxville, tennessee
michael A.
knoxville, tennessee
"He was quick finding the issue"
jennifer S.
knoxville, tennessee
mrs cunningham C.
knoxville, tennessee
"They were here for different services, but we're both very friendly and personable. Each was thorough with the service and information they provided."
michael M.
lafollette, tennessee
"He did not replace my filter. I asked him about it and he said he did not have it on the truck. My filter is a 20x30 size and I need one sent to me! I don't understand why he did not have one on the truck for he knew he was coming to do maintenance on my unit."
mr senviel S.
knoxville, tennessee
"I am satisfied with the service the tech provided but I am very dissatisfied with R&M Climate Control pricing policies. Since I have a PLUS Maintenance Agreement, I should have not been charged $50 to apply PVC cement on one PVC joint when it appears R&M Climate Control did not install the drain piping properly in 1993. R&M Climate Control installed the complete system in 1993 and has been the only one to service the unit since the unit was installed."
paul E.
loudon, tennessee
"Ryan and James did an excellent inspection of my HVAC system. I asked about a complete vent cleaning and James set it up for two weeks hence. The team arrived to vacuum the vents. 90 minutes later they finished. They inserted their vacuum hose to its full extension, but by no means to the full extent of the system. The service cost me $800 which, based on my observation, was too expensive for the extent and time of the service. I will not use this service in the future."
maureen M.
knoxville, tennessee
"The guys were prompt and found the problem quickly. They explained what the problem was and what service was needed."
gale M.
knoxville, tennessee
mike H.
knoxville, tennessee
"AC water flow in to retention pan beneath the water heater. Matt explained its' a plumbing concern not A/C"
ruth H.
loudon, tennessee
"Both men were very professional and explained things I questioned."
vicki B.
oak ridge, tennessee
"Prompt and knowledgeable."
judy M.
knoxville, tennessee
"The technician was through in his assessment of my system."
melanie T.
knoxville, tennessee
gina H.
knoxville, tennessee
cindy M.
knoxville, tennessee
betty M.
knoxville, tennessee
"Very professional"
ms sponseller S.
loudon, tennessee
"It was the 3rd service call and the problem was finally diagnosed."
james D.
maryville, tennessee
"#1 price #2 no Square or other secure payment method"
bo T.
knoxville, tennessee
"The technicians solved the problem. They explained in a nice manner what went wrong and what the did to repair."
janis A.
friendsville, tennessee
"On time, easy to have in home with wild puppy. Excellent customer service"
mr stone S.
knoxville, tennessee
ramesh R.
knoxville, tennessee
"Deserving!"
joseph C.
knoxville, tennessee
"both jimmy and james are very competent , pleasant, and professional.jimmy has been coming to our house for years and we look forward to seeing him. james was equally hard working and pleasant. we have frequently recommended r & m to our friends."
christine B.
knoxville, tennessee
"It took 2 trips to solve the problem. I believe that with a standardized diagnostic process the problem could have been solved in one trip."
anwar A.
knoxville, tennessee
"Jimmy, the man who serviced my AC, is knowledgeable, personable, and efficient. He is a no nonsense technician who gets the job done and done well."
mr colaw C.
loudon, tennessee
"The young men were pleasant and appeared knowledgeable. They promised to order a filter and when it arrived we would be called to schedule a water heater clean out. That hasnt happened yet"
larry W.
knoxville, tennessee
"Work was completely and professionally done"
marianne W.
knoxville, tennessee
"problem fixed"
nick C.
oak ridge, tennessee
"Everyone I have delt with during my recent system issue has been great, going above and beyond to find solutions while waiting on parts to arrive."
robert M.
knoxville, tennessee
"The air conditioner unit specified is incapable of providing adequate cooling. It approches the level of being totally unacceptable!"
carolyn G.
knoxville, tennessee
"Jimmy did a very good job inspecting and performing the maintenance for the HVAC equipment. I am very pleased with his work"
ray C.
knoxville, tennessee
"The installers were very professional from start to finish. They answered any questions we had and did a great job on the install."
charles s.
knoxville, tennessee
"Easy to make an appointment, the associate who answered the phone is always congenial, service technician was on time and very efficient and the supervisor was helpful."
floyd H.
loudon, tennessee
mr kestner K.
knoxville, tennessee
"Very responsive and professional. Technician (Ryan) arrived at 8:45 pm, quickly figured the fault and immediately put repair part on order. Manager (Adam). Had the part shipped overnight. Technician (Matt) made the repair and stayed to see everything was working correctly."
luther L.
oak ridge, tennessee
"this is how they always preform"
d.e. B.
knoxville, tennessee
"Ryan was very knowledgable and professional. I particularly appreciated how he took time to explain the details of the service to the homeowner. He is truly an asset to R & M Climate Control"
carmelita H.
loudon, tennessee
"He arrived and got his tools and went straight to work on the air unit. He asnsered all my question and told me what was wrong with the unit and fixed right then. i would be glad if he came back on another call."
sara E.
loudon, tennessee
ms tucker T.
knoxville, tennessee
"He checked all the outlets and made some adjustments that has helped regulate the air conditioner."
john K.
sevierville, tennessee
ralph A.
knoxville, tennessee
larry M.
knoxville, tennessee
"Quick response and reasonable price"
frank E.
knoxville, tennessee
"About 75% was very good, but one unit did not get properly repaired and the technician had to come back the next day and rework the repair."
ms butler B.
oak ridge, tennessee
"Jimmy is prompt, knowledgeable and very personable. He does a great job."
bruce A.
oak ridge, tennessee
"The work was impeccable and quickly done for the type of job - Heating & Air unit replaced."
sonia A.
oak ridge, tennessee
"The work was efficient and cleanly done."
nancy E.
knoxville, tennessee
"He was kind, knowledgeable, and helpful."
gerald G.
knoxville, tennessee
"On time and efficient"
jane S.
maryville, tennessee
"there were no issues"
luther L.
oak ridge, tennessee
"this is how they always do"
ray G.
knoxville, tennessee
myron C.
knoxville, tennessee
"Your process for scheduling and completing an installation has been pathetic. Our installation service was started on June 6th and the last of the work is not complete. I am not complaining about Matt, he is the hardest working technician I have ever seen. Your support for him appears to be lacking. I am in the process of deciding whether to sign up for your Advantage program or just paying you off and getting a more dependable company to provide service for the equipment you installed. At this point you are losing."
greg V.
lenoir city, tennessee
"He found the problem but didn't have a replacement part, so my A/C is still not working."
bennie W.
knoxville, tennessee
"They were prompt, ecxplained was they were doing and what to expect"
richard P.
loudon, tennessee
william J.
powell, tennessee
mr martin M.
knoxville, tennessee
"A week or so after having the condenser coil replaced, I noticed water draining from under the unit. I never had that problem before. When I called R&M, the tech responded that day and determined that the drain line was blocked. Apparently happened during the first visit and should have been checked."
hollis J.
loudon, tennessee
"Very professional - high quality !!"
mr fannin F.
knoxville, tennessee
"For the work that was done, I feel I was overcharged."
herbert H.
knoxville, tennessee
ray C.
knoxville, tennessee
"Very poor service."
mick R.
knoxville, tennessee
"Very polite and very thorough on his explanation of the problems I had. Didnt beat around the Bush. Told me straight up what the problem was and what it would cost. I would request Ian if I have ever had to have any repairs made or even a service call."
john B.
knoxville, tennessee
"Excellent abs professional and very kind a/c tech Ryan cane out Sunday night at 7:45 pm on emergency call as my newly installed Lennox attic A/C unit drip pan was full and the u stalkers a couple months ago had left a 1 inch diameter pvc plug loose at front of drip pan abs water poured out for several hours and went through my downstairs ceiling and dripped all over my Brazilian Cherry wood floor. I had to continually wipe dry the ceilings mg as Ryan took a shop wet vac up into attic to drain all water out of drip pan. He also vacuumed out drain line outside near gutter for the A/C unithe said pieces of metal and tape and screws came out of the stopped up drain pipe abs the limit switch in the drip pan was not shutting the a/c unit off because water kept draining out of the open 1 inch hole cut into the aluminum drip pan in front of unit right in the open -install techs had forgotten to tighten locknuts abs rubber gaskets on this one inch diameter hole plug so water was pouring out the plug opening at floor level such that pan did not quite fill up enough to shut off a/c. I called R&M Climate today, Tuesday June 8, to report wet ceiling sheet rock in several large places downstairs abs paint chips had come off onto floor I cleaned up. Ryan left about 11 pm. Great service. Fast service after I noticed the problem and called. Thank you very much. John W Born"
fred M.
knoxville, tennessee
"Technician was polite, efficient, and knowledgeable."
jack R.
knoxville, tennessee
"RYAN WAS HERE EARLY, FOUND THE PROBLEM AND GOT ME GOING QUICKLY. NICE JOB !"
bob C.
gatlinburg, tennessee
ken V.
maryville, tennessee
"Prompt - Thorough - Knowledgable - Friendly - Supportive - Completed work quickly"
jeff T.
knoxville, tennessee
"Nothing is fixed yet only diagnosed so I await follow up to actually have work done."
marianne W.
knoxville, tennessee
"Expected a different outcome."
eric F.
knoxville, tennessee
"The fastest fix to my problem ever. Time from first contact to repair was two hours! Amazing. Good job."
john M.
harriman, tennessee
"you just handed me over to someone who sells an item at 10 times what I can but it for on amazon. At least he the good sense to call me with outrageous price and not waste my time"
jim D.
knoxville, tennessee
"Knowledgable, friendly, helpful, been here before: always does a good job."
mark M.
knoxville, tennessee
"Matt is great. Timely,polite,smart,personable. He knows my new equipment and has fixed installation errors"
james L.
knoxville, tennessee
"These guys were early. Beat my expectations by 1000%"
william G.
knoxville, tennessee
"Technicians indicated they found the problem in a timely and professional manner."
danny C.
maryville, tennessee
"Josh was professional, friendly, Knowledgeable with helpful suggestions and suggestions."
tom W.
loudon, tennessee
"Diagnosed and repaired quickly"
sally F.
knoxville, tennessee
"Jimmy, the service technician, was very professional. He kept me well informed about everything he was doing. The HVAC was performed in s timely manner,"
mr bailey B.
oak ridge, tennessee
"On time, efficient, explained all to us at end, pointed out amps pulled by downstairs compressor."
mike H.
knoxville, tennessee
"Nick was consummate in updating the aged connections and cable boxes. I would recommend a required phone call announcing the arrival of the attending technician."
ms greenberg G.
knoxville, tennessee
andy T.
knoxville, tennessee
karen E.
loudon, tennessee
"NICE PERSONALITY -- ANSWERED ALL QUESTIONS PROFESSIONALLY"
john F.
knoxville, tennessee
"Very prompt, courteous and able to fix the issue quickly!"
mr pangle P.
loudon, tennessee
"Followed thru and got the job done."
bradley W.
knoxville, tennessee
barbara B.
maryville, tennessee
arnold H.
loudon, tennessee
"Great knowledgeable team and always excellent service!"
maria R.
knoxville, tennessee
"Jimmy always provide a very thorough and professional service"
william R.
knoxville, tennessee
"Very professional and helpful"
nancy M.
loudon, tennessee
bruce K.
talbott, tennessee
"Technician was friendly and professional and was happy to answer any question that I asked. Appointment was timely and done within expectations.."
tina B.
loudon, tennessee
"Provided thorough service with very detailed explanation of all processes."
mrs pavur P.
loudon, tennessee
"Ryan recognizes the problem immediately and fixed it."
charles C.
knoxville, tennessee
"tech left no rock unturned"
shannon E.
maryville, tennessee
susie L.
knoxville, tennessee
robert B.
knoxville, tennessee
"Was very professional"
charles S.
loudon, tennessee
al P.
loudon, tennessee
"The inspection was thorough and professionally dome. The technician arrived on time and identified himself and described what the inspection was going to be. He was courteous, friendly, and professional."
nancy M.
farragut, tennessee
"They spent little time on my original issue which was the thermostat."
dr hunter H.
loudon, tennessee
"Jimmy was very thorough but quiet."
jim S.
oak ridge, tennessee
"The technician was able to answer all my questions. He also found and corrected a problem with my AC unit and procured parts for a second problem. He seemed very knowledgeable and friendly."
mr dagenhart D.
oak ridge, tennessee
"The technician is very friendly, easy to understand and knowledgeable all at the same time. He is a very valuable employee and deserves a raise."
olivia G.
rocky top, tennessee
max B.
knoxville, tennessee
"Efficient, professional"
william F.
knoxville, tennessee
"Fast courteous service"
anna J.
oak ridge, tennessee
john V.
loudon, tennessee
jim L.
knoxville, tennessee
leaford D.
knoxville, tennessee
"Excellent service and all questions answered."
floyd H.
loudon, tennessee
scott F.
clinton, tennessee
"Preventative maintenance"
marianne W.
knoxville, tennessee
mrs simpson S.
knoxville, tennessee
joy M.
knoxville, tennessee
"The tech and the customer relations person were very professional and knowledgeable. They both took the time to listen to me and answer all my questions on my level of knowledge. Very important to an older lady...and much appreciated."
liz D.
knoxville, tennessee
"Always dependable techs and good service."
ken M.
knoxville, tennessee
"PROMPT, COURTEOUS, EFFICIENT"
bob H.
loudon, tennessee
"He went bright to work and new what he was doing"