R & M Climate Control Service Experts Heating & Air Conditioning Reviews

"Caleb called 10minutes before he arrived, had his shoe protectors on, greeted me very politely, worked efficiently to check out my heater, asked if I had questions or concerns and offered his assistance in future if issues arise."

"Arrived on time, friendly"

"Excellent service tech"

"You answered the phone and did what I ask"

"pleasant, kind, knowledgeable, thorough, fixed the problem, reviewed all possible issues,"

"They were fast, efficient, helpful and friendly. NOT pushy about trying to sell us something...just gave us all the info and let us make our own decision."

"Jimmy found the source of a bothersome noise that we've had with our HVAC for years! It was a quick and easy fix, and I am thrilled!"

"Arrived when scheduled, went to work and explained what he was doing, very nice and considerate."

"excellent person"

"Jimmy is very conscientious and helpful."

"Kaleb White is an excellent detailed sales consultant. However I am able to get a 2 ton unit for less than $4,000. With a mini split unit upstairs for mother in law apartment you wanted over $8000 for a rental with your advantage program. Please be realistic with your pricing. Too many homeowners are price savvy."

"Technician was right on time, found the problem quickly, had the needed replacement part in his truck and finished the installation within an hour."

"You are always perfect!"

"Technician was very thorough"

"Very professional"

"Excellent service and the personnel was very honest and easy to deal with."

"On time. Called before arriving. Worked steadily. Friendly."

"The furnace did't stay running!! Second call came 2days latter, fixed seems OK"

"Your representative was very nice and polite and performed service in small amount of time."

"Technicians very nice and did the job well"

"Very knowledgeable expertise and explanations, friendly, and considerate of our needs and potential problems."

"One furnace has stopped working less than two weeks after it was serviced."

"Tech explained what he was going to do and his findings after inspection was done. He answered all my questions."

"The Furnance needed return Service call to fix a problem with heat !! It wasn't heating!! It was fixed 2 days later."

"The technician was very polite and prompt and professional."

"Although initial installment of new unit was not completed satisfactorily, return technicians handled the issue."

"Michael was courteous and thorough."

"Service on both days was timely and complete."

"Bob Johns is extremely knowledgeable and communicates well. It is important to me that I understand what is being done during the service call and Bob tells me what he is going to do and why he is doing it."

"Darwin did a great job with tuning up the system and worked alot better after he left. He helped me with some of the settings on my Ecobee thermostat. I will say that Darwin did seem a little lost navigating the thermostat settings of the Ecobee but its not a huge issue with the huge explosion of new smart thermostats on the market now."

"Very professional and helpful."

"same problem reoccurred twice, however after two quick responces problem was solved. question, core problem has happened 3 times in about 3 years. why dose Lennox continue to replace with copper units? my research tells me new aluminum is far better"

"Quick service and solution. Technician was very pleasant."

"Technician arrived on time and was very professional."

"The teck that came out was great.He had been here several time and does a great job."

"Watched him work & when diagnosing the problem, saw fire come out of one part of the circuit board & explained to me that board needed to be replaced. My unit is only 2 years old, replaced my old Lennox with this one & VERY disappointed that the new circuit board didnt look like the old one, meaning to me that the company KNEW is was defective & up-graded it.. BUT not bothering to recall the circuit board & replace it for free! My sister bought a Lennox on my recommendation but will no further rave about their product to anyone... the part was under warranty but to replace it cost $300+ and I havent even finished paying for it yet! Very disheartening for such an expensive investment!"

"Very through"

"Excellent service"

"Salesman and product were great but installation and after the sale service was horrible. Damaged home and installed incorrectly. Then have the nerve to threaten collections?"

"Matt was professional and helpful --- he is helping get the right folks out to fix the issue"

"Caleb is such a nice professional young man. He has been here before and we are very happy with him."

"Technician prompt, courteous, and very knowledgeable of the needs of our unit."

"Failed to check the filters when he said he would."

"R&M is ALWAYS on top of things!"

"The first time a sales rep/tech didn't try to sell us another unit. In fact, he stated ours was in great condition and was one of the best units he knows."

"The technician was efficient, did a good job, poite, did a very good job putting things back in place and cleaning up."

"Just totally happy with Jimmy. He kept me up to date as I worked in my garden."

"Because Bob in particular but everyone we'd had with R&M over our many years now is good! Bob really knows our American Standard system well as he use to work for Trane."

"He made sure to tell me whrn he would arrive and he was on time. He performed the maintenance in a timely manner and as far as I can tell followed the procedures for such maintenance. He was very professional and communicated well."

"Technician, Caleb, responded for our service and he was very professional. He explained what service he was performing and told us about a semi-annual program in which we signed up for."

"Prompt, courteous, knowledgeable and friendly. What more could I ask for."

"Technician was very polite and waited 30 minutes for my tenant to arrive. I wasnt present for the tune up so I cant comment on that."

"Matthew was very thorough and helpful"

"Matthew was very thorougjj"

"Bob is a great resource. He checks everything; listens to every concern that I have."

"Both calls were made on time. The technical were professional and courteous."

"Technician was polite, professional, and knowledgeable."

"Courteous, friendly and professional"

"They talked to me about what they were doing and listened to what I had to say."

"Darwin was very informativr."

"I do not believe the problem is completely resolved. For the past 2 days the temperature in the area of the house serviced by this unit has dropped below the setting on the thermostat and remained there for a couple of hours several times. A notice on the left side of the thermostat reads "Will start soon." Something is still wrong apparently. You are coming back to service my units on Nov. 13. If this unit does not completely stop working I will wait until then to get you to correct the problem."

"Jimmy was very thorough an professional when doing his work."

"Darwin explained everything and also waited to be sure all was working. Very polite."

"Appt on time. Professional Tech. heat working good. Priced competitively. So far so good."

"Caleb is quiet, precisely on time, and works super-efficiently. He his an excellent technician and represents the company with a high degree of all-round excellence."

"Technician called in advance of his arrival, put his booties on, and was very pleasant. Returned the thermostat back to the temperature setting he originally found it in."

"Service representative is always punctual, calls ahead giving me an opportunity to secure animals, always respectful of property and myself, never rushed or rude and kind when I have technology issues with equipment!"

"Efficient, respectful, explains what he is going to do"

"Bob, the service tech has serviced our equipment for many years and does a thorough and knowledgeable job."

"Tech was very good at his job, Know the problem and ordered the part needed."

"Arrived on time, performed tune up quickly, and verified the system was working properly."

"The technician was on time, very courteous, and informative."

"Darwin is an outstanding young man. He was here when promised, did a great job and is a credit to your company. He determined the problem within a minute and completed the job when parts were available. GOOD JOB!"

"On time. Professional. Courteous. Thorough. Explained everything. Cheerful. Booties to protect our floors."

"Jimmy has taken care of us for years ."

"He did what I expected"

"Tech very knowledgeable and professional"

"Bob Johns is always courteous, efficient, and knows our system."

"Technician was on time. Completed the job in professional timely manner."

"Knowledgable"

"GAVE US AN ESTIMATE OF $2,300 and when we asked for an itemization, was told we only give flat rates."

"They got it fixed in a timely manner and stood behind their products"

"The truck was stocked with the part that my system needed and both Jimmy and Kaleb were very friendly, respectful, informative and efficient."

"He did a thorough check up of my unit."

"The technician was very knowledgeable and answered all my questions."

"Professional, very clean, right on time"

"Shortly after Darwin left my upstairs A/C quit working, it appeared he did not clean out the 'outside' unit as leaves still resided in that unit and mud was tracked in my house, both carpet and hardwoods."

"on time did the work fast advised me as I expected."

"I have used R and M for 20 plus years , bought 3 heat and air units and have always been treated wonderfully."

"He was on time and checked my furnace."

"As always he did an excellent job and checked everything"

"Timely, efficient and professional service"

"Darwin answered my questions about the service call and my heating and air system. He was also helpful and called to find out if he could come to my home at an earlier time during the day."

"Good, efficient service"

"Your techs take the time to explain the condition of our equipment, and do a thorough inspection of our system."

"Bob is our favorite technician and I requested him and was pleased he was available. He is efficient and thorough."

"called before arriving, thank you, arrived on time, very professional"

"R&M service man was very knowledgable and appeared to have done what we needed in service plus more."

"Caleb was on time, took time to check something on our air conditioner that I asked him about, was polite and explained everything. An excellent young man and worker. Thank you"

"R&M via Matt Paul responded very quickly this past Wednesday 9/25 re my late afternoon call with an A/C problem at our house."

"Fast response, able to find and address the problem quickly. Removed a dead frog from the outside unit, cooled the motor and put the hose away afterward. Very professional and courteous."

"The installation of our new HVAC unit was handled in a timely manner, under difficult circumstances for the installation. Very impressed with the quality of the job."

"Michael called on his way and was right on time. Very courteous, made the inspection quickly, changed our filters. (I am afraid to climb)"

"Accurate and honest work."

"Jimmy is neat/friendly/courteous and always right on time or early for appointments. He also lets me know if the system is working properly or if it needs attention."

"Punctual, good service. Courteous."

"I was told I would be called or texted prior to arrival, and I was not. Also, once here, the technician would simply enter the house without knocking after the first time, which I did not appreciate. Lastly, I explained that the last time we had someone out here for a visit (request for service), the drain was redone and drained right next to the house which created a problem. The ground by the house became soggy and water seeped into the basement. We had to reseal our basement and move the drain line. The technician did not make note nor care."

"Everything was great, except it would have been nice to have the repair person to call when he was coming."

"Bob always is professional in his approach."

"as always great service."

"Jennifer of Knoxville TN Service Experts promised to get someone out to home today to find problem associated with one of two unit not producing air conditioning. She arranged time to send someone with a full day of appointments. Darwin found the problem, replaced broken part, and air conditioning was running within 30-45 minutes of arrival. Well pleased with level of service."

"BOTH DAYS BOTH SERVIE MEN WERE SUPER FRIENDLY AND UNDERSTANDING TO OUR PROBLEM"

"Jimmy was very thorough and was able to thoroughly diagnose the problem with my unit."

"the product installed is not same as scheduled, instalation was poorly done but functions"

"Caleb is always very professional and efficient"

"Matt P is always very informative and detail oriented. Hope we always have him."

"Caleb was very personable, proficient, thorough and easy to talk to."

"The tech did a through job in inspecting the unit in the attic. I was up on the ladder watching. He found no water problem with the unit but he continued to look through the attic to see if he could find any other problems. Since he didnt find anything in the attic he showed me outside on the roof where rain possible could have blown in causing the water spots on the ceiling. I felt that he went above and beyond what he was called to do."

"Darwin finally figured out the problem (this was probably the 2nd or 3rd time it was checked) and fixed it!!! System seems to run correctly now and we couldn't be happier. Thank you Darwin!"

"Nice and seemed to be qualified for the job."

"Technician came out quickly, called on the way to the property, and provided and thorough but quick inspection."

"Friendly Technician (I think his name was Caleb, but not sure. His # is 366 Had info for us that we may be able to follow up on when next visit is due Was efficient and honest."

"Honest and reputable service"

"Technician was on time, very professional and willing to answer all my questions."

"1"

"Bob arrived promptly, went right to work and solved my AC problem in about an hour"

"Our issue was addressed and fixed."

"Promp, efficient and courteous"

"Bob knows our system and he knows us. He goes out of his way to take care of us."

"Caleb was personal and professional and efficient."

"Bob has been servicing our system since it was installed. He is very knowledgable and professional. I request that Bob continues to service our system."

"Great knowledge and super service, explained everything that was done."

"A person answered the phone and did what I ask on a Sunday"

"Great customer service from everyone , from Beginning to end"

"Technician very pleasant and competent."

"Bob helped me move a chair which I was unable to do."

"The service was prompt and Bob took care of the lack of cooling temporarily until the part arrived that was needed, then came back and fixed the problem permanently ."

"Prompt service after A/C went out"

"technician was courteous and professional., Competent. Explained things well. Gave me an assessment of my unit."

"Tech was on time ,knowledgeable and friendly"

"On Time and repair time in the time schedule - job site keep very clean"

"Is 10 good enough"

"Paid $9800.00 for new unit last October. The A/C would not cool below about 74. Matthew suggested that I dig a trench and fill with pea gravel to allow water discharge from unit to dissipate and unit should cool to wherever we set thermostat. I dug the trench and put in pea gravel. At times continues to be very slow to cool down or will check it as this morning when set on 69 but temperature was 73. For what we paid this unit should cool to a setting in upper 60's. Tim Priest"

"Arrived on time, efficient, courteous"

"Punctual, professional, helpful and knowledgeable"

"Darwin was very helpful. He explained what he was doing and solved my AC problerm."

"Because they showed up and did the job faster and better than anyone else could"

"Matthew was very polite knowledgeable about his job. Knew exactly what to do to fix my problem."

"Showed up in a timely manner and got my a/c going again. He also called when he was on his way to my house."

"Jimmy is always checks the systems, vents, etc. very thoroughly and discusses his findings & recommendations. I appreciate his great service."

"Multiple billing options ideas for the future relating to upgrade"

"Caleb was extremely professional and helpful"

"On time and quick appt. Caleb was very nice and explained everything."

"The technician did a thorough job checking every part of our system. He was pleasant and courteous."

"Customer service and discounts"

"Quick response on a holiday to boot, professional, but pleasant. Got the job done quickly."

"Since his visit, my thermostat has been flashing on and off. I'm not sure he fixed the problem. I don't want to pay another $99."

"Quick and excellent resolution to my problem."

"Kaleb was knowledgable and very helpful in problem solving."

"Technician quickly identified, made adjustments, tested to ensure unit was working properly and was on his way."

"On time, quick workers, pleasant men"

"It was all done on time and correctly"

"Was annual inspection. Said garage was not accessible on report but we were home so it could have been checked"

"He came on time, did the service that was needed, was friendly, gave me my receipt & I look forward to my next service call. I feel very confident in Jimmy's knowledge and he is very professional & represents your company very well. He also called to tell me he was almost to my house, which I appreciated."

"Jimmy was very thorough and answered all of my questions. He did not waste any time."

"Jimmy was very profesional and did a fine job."

"The service providers all worked very hard, but there was a defect in part of the equipment and it took them several hours to sort out the problem. They at the house until 10 p.m. and then had to come back the next day for several hours. There are still some refinements they want to make."

"I called on Friday evenig to say that my air conditioning was not cooling. I wasn't sure which unit wasn't working - neither were cooling properly. I explained that I had a service agreement and that I had a regularly scheduled maintenance call about 2 weeks prior. I was told that I could have someone come out Monday!! When I complained, she said someone would be there Friday night. We were also charged for this call, which should be part of our service agreement."

"Jimmy was very professional. He answered all my questions. I was glad to see a familiar face."

"Bob is the very best tech and knows his job. Respect and gets the job done."

"Technician was very fast and kind and knowledgeable"

"I gave a 7 BECAUSE after Michael was done, I would have said 10. He explained how using the monthly pay setup would save me $50 on the coming year's pre paid service visits. He installed a EZ Tube to prevent flooding should the pvc pipe carrying the water out of the AC unit back up and overflow. HOWEVER, about 5:10 pm I came home from shopping & just happened to need to put one of my purchases in the garage. There was water everywhere! Turns out after Caleb came out after hrs, Michael didn't glue the clear tube in to the EZ Tube/Drain (whatever it is named). The water was going up and over the top edge of clear tube, and dripping on to the floor. Caleb had to glue it & re insert the U shaped tube & all was well. I had a lot of items to get wet, especially where the water was standing about a 1/3 inch deep. I believe everything will dry out okay, but it was a hassle to soak & wipe up all the water in the small closet where the AC unit & hot water heater are enclosed. Also water was out onto the floor and by the step into the house. (the floor outside the closet it special medical linoleum). I understand Michael in new. I guess he will have learned something new that day!!!! Other than that post visit faux pax, everything was fine."

"Cause Bob came out this past week and helped solve our A/C problem."

"Technician was courteous, helpful and knowledgeable."

"VERY satisfied with the technicians. VERY unsatisfied with the pricing."

"Wonderful service, early, friendly, and just perfect!"

"Was a bit late. Otherwise a 10."

"Each technician seemed to be knowledgeable. Arrived as expected."

"Bob Johns is very professional. I am especially appreciative of his willingness to tell me about my system and what maintenance work has been performed on the system."

"everything went very smoothly"

"Very professional job"

"Technician arrived within the scheduled time frame, was professional, and informative of status of unit."

"Darwin adjusted airflow after finishing the maintenance to help balance temperatures in my room."

"Bob was right on time, very pleasant, answered questions and cleaned the two permanent filters we have."

"Friendly, competent, thorough"

"Jimmy is always courteous, punctual notified ahead of arrival, is very knowledgeable, and efficinetly goes about the system checks."

"Being notified before the technician arrives I knew app.when he would be arriving and once (Caleb) was here he began to check my system without delay.He is extremely nice and does a great job."

"Always quick to service. Always willing to help and explain"

"Was very happy to get service on a Sunday. Darwin was knowledgeable and customer friendly"

"The two young men who installed our new unit were very impressive by their knowledge and they were timely and the clean up after the install was excellent. Very cordial and nice."

"On time, worked efficiently and did what needed ti=o be done!"

"Service was provided in a timely, friendly, and professional manner both by the technician who provided the service and the phone representative who took my call and scheduled the work."

"The repairman was very polite and helpful."

"Jimmy is a knowledge, competent technican, very friendly too. He is an asset to R & M."

"Installers were great"

"Technicians were great"

"On time"

"Initially satisfied until unit was overpressuring and short cycling... had to have second visit, which you charged me for!"

"Unit installation was done well and in excellant time."

"R&M always provides quality and on time service."

"On time and dedicated to service"

"Always prompt, courteous and helpful!"

"Professional and courteous"

"on time and work hard"

"service rep. was special"

"Tech was on time, gave a good explanation of the new service plan being offered, and did an excellent job of checking/servicing my AC unit."

"Darwin was terrific. First time in my home and he listened to all of things I needed him to know and was thorough."

"very professional and honest!"

"Hard working"

"Prompt, courteous and thorough"

"Jimmy was great as in the past & that is why we requested him. Been with R&M for long time."

"Technician called in advance, showed up on time, and explained what he was doing."

"Technician was on time, polite and discussed his findings."

"On time. Proficient. Fixed the problem."

"R&M responded quickly, obtained the part in one day, and efficiently installed it."

"technical did thorough testing of the system and returned system to original settings"

"Jimmy was very meticulous doing the job."

"very thorough and professional technician"

"The technician was on time and did a very thorough inspection."

"Technician performed his service quickly and thoroughly."

"The technician found a failed capacitor and replaced the capacitor."

"On time, cordial, respectful"

"Josh called ahead, identified himself, polite, seemed thorough."

"On schedule, prompt, efficient, professional"

"Jimmy is not only very capable and knowledgeable but also prompt, efficient, and extremely pleasant."

"Service tech was on time, although he didn't call ahead that he was on his way. Did an excellent job."

"On time, professional."

"Courteous and professional and willing to answer questions"

"CHECKED 2 MACHINES"

"Response was timely and Josh diagnosed and fixed my problem quickly"

"Very efficient. Went to work. Covered his shoes when entering the house. Have answers to my questions. Very polite."

"Everyone was very polite. Service personnel show up on time and made an accurate diagnoses of the problem. Parts were available and replaced in a reasonable Time frame. I was a little bit disappointed that the air compressor went out in a relatively short amount of time and was thankful that i had a good service agreement to cover the repair. Thanks for providing prompt repair services and maintenance on my equipment."

"Joshua was very proficient with the inspection of our system and equally explained his findings."

"This technician has been here before and we have confidence in his opinion and results....."

"professional fech"

"He was good and therough."

"on time and got job done."

"Very satisfied!"

"Jim was excessively courteous; seriously dedicated; thoroughly professional."

"Professional, informative and polite representatives on each level!"

"Did the job very efficiently."

"Matthew is so knowledgeable about hvac. Hes helped me greatly both times hes been out. I would like to request Matthew as my service tech if possible everytime he comes out. He also shared other things that would help me with the problem of removing odors from the house with certain filters which I appreciated. Matthew was very respectful as well"

"Tech was on time and very knowledgeable"

"He was on-time, thorough and efficient. I was extremely unhappy to find out that my installation does not meet code, since R&M installed my system. My previous system had an external disconnect for the A/C compressor and R&M bypassed it when installing this system 10 or 11 years ago. I would like to be contacted with an explanation. I do not consider this a complaint about your technician."

"Very professional"

"Professional"

"Professional and thorough"

"He was courteous, and seemed to be thorough, which is most important to me"

"Josh explained everything to me. Answered all of our questions!!!"

"Teck was only here 19 minutes"

"He was very professional and answered all of my questions"

"Very satisfied"

"Josh was professional and neat"

"Bob Johns is the best - a real pro, knows his stuff."

"Efficient, courteous and knowlegable service."

"Derek explained why my needed acarbon monoxide detector"

"He showed up with the time frame set and even noticed it was time for a new filter. He ordered one and came back and installed it."

"Did what they said"

"Good service."

"Very professional"

"On time. Called first. Very professional. Very courteous."

"Very efficient"

"The tech went right to work and checking the outside unit said he had to order a part and it was covered by my warranty"

"Bob is always friendly, knowledgeable and efficient."

"Bob was courteous and efficient."