R & M Climate Control Service Experts Heating & Air Conditioning Reviews

"Polite, thorough, knowledgeable."

"Bob was polite and professional."

"Very pleased with Bob and his professional"

"I was very professional and polite."

"Very professional, quick response, and quick instalation."

"The tech, Darwin, called ahead to let us know he was on his way, He came to the door within the time frame, introduced himself, put on his "footees" & got right to work. At the end of his visit, he explained what he found upon looking at our units & gave us our receipts/statements from our maintenance check."

"R & M is always highly professional, get the job done and done right."

"I trust your technicians. He checked for output from the registers, then went out & checked & cleaned the unit.?"

"Very polite and professional technician. He was also on time."

"Darwin knew exactly the service to be done and provided a filter maintenance when here that saved another appointment. He did a wonderful job."

"The furnace did not work. Tech says it a bad board. Also the correct thermostat was not available."

"Always pleased with your courteous and efficient service."

"Awesome service as always, professional and courteous, timely and providing information"

"very reliable, easy to talk too. does what he said he would do."

"All technicians were professional and informative"

"He was very thorough"

"The service was excellent - provided by very competent technicians - both for the diagnosis of the problem and the repair. The parts were under warranty which was also good - and should have limited the overall repair expense. However - the charge of $375 to change out a very small motor (less than 45 minutes work) was exorbitant and totally uncalled for."

"Bob was efficient, knowledgeable, friendly and honest. A true professional. Thank you. Would recommend him to everyone!!!!"

"The technicians were very friendly but also very good and quickly and accurately assess the problem and took care of it."

"Bob Johns is worth his weight in gold. He is professional, efficient, honest and personable."

"The tech was polite, very knowledgeable and courteous. You should be proud to have him as an employee. He's a great asset."

"Technician was very thorough in his work."

"Matt is indeed a Service Expert. He reported in a timely manner, was expert in identifying the problem with our electric heat pump, and fixed the problem. The system is running again."

"I rated you all as a 2, because most of the time when someone comes to service my units, you have to come back because of an error on the technicians part. This time a wire was not correctly placed so our upstairs unit did not run correctly."

"I have used R and M services for 25 plus years. I would not use another service."

"Courteous technician, efficient, cautious about bringing dirt in, pleasant experience"

"Was on time, called ahead, friendly, respectful of my house & explained what he did."

"Thorough and pleasant."

"Took several hours to definitively identify the problem but finally got it resolved."

"Caleb was very professional, checked out a specific problem I had and also checked on the age of my filter."

"On time, and very pleasant to work with."

"The same gentleman comes each time and he is excellent, professional, very nice, explains everything, answers every question. Hope he continues to return."

"Tech was on time. Very professional. Explained what part was needed and why."

"Very good explanation what the technician did and suggested things that will need to be done in time."

"Technician seemed thorough"

"Caleb was very courteous and pleasant. He answered our questions with with expertise."

"Darren was helpful and performed the maintenance that was needed."

"Knowledgeable, efficient and courteous"

"Very professional and knowledgeable!"

"Technician showed up when promised; went to work and fixed the problem in just a few minutes. He explained to me what the problem was. Said the house heat would catch up soon, which it did. He told me what the fee was. I provided a check for that amount. I got a receipe. He sid if there were anymore problems to give them a call."

"On time, installed and fixed problem promptly. Presented self in professional and friendly manner. Willing to listen and explain"

"Prompt, Polite, Professional"

"The installation has had problems from the beginning, as the outside copper tube and wires were barely protected, one of the two intake duct on air handler completely unfinished, the attic air is being taken into the system instead of living space, the system quit altogether in January 2020 due to a wire or module ?"

"Service technician was efficient and nice"

"He is a nice guy and very professional. Went our of his way to repair a previously poorly installed drain."

"Darvin really went out of his way to solve an intermittent problem that he has been working for 3 weeks."

"Fortunately, when I called there was a tech not far from here, and he was @ my house in one hour or less. He was able to diagnose the problem, explaining it to me, and was able to get the needed part, & before long he was back, install it and all was done!!"

"He was polite, neat, informative and got the heat up and running."

"Bob has serviced our unit for many years. He is very professional and trustworthy. I hope he is available to service our unit for a long time."

"R&M associates are extremely professional in every aspect of service from office personnel who handle the account and schedule to the on-site technician."

"The work performed seems satisfactory, but the labor price seems excessive. Assuming $75.00 covers the material, the labor of 1/25 hours @$600.00 amounts to $480.00. I've always thought R & M did good work, but this price seems exorbitant."

"Very professional. Kenny was very friendly and respectful."

"Good servide & communication."

"He was extremely pnrofessional, knowledgeable and basically was helpful and did what he came to do. He knew I needed information and he answered my questions."

"While changing my filter he took extra time to make sure everything was operating correctly."

"Outstanding service!"

"Fast and courteous service"

"Did not have one of the filters available at the time of service"

"Tech was on time, explained well, courteous and easy to understand"

"Darwin always does a great and professional job. He evaluates both of my systems, explains his process, and reviews the status of each system in detail. In addition he is a really nice guy."

"Problem still not solved but situation is improved. Technicians did their best."

"Knowledge timely personable"

"Good service and did not push unneeded repairs"

"Problem corected"

"They were nice, informed, and honest."

"Caleb was good at explaining a problem and solving it."

"We love Darren. Such a mice young man."

"Very knowedgeable and forthright in recommendations. Cut to the chase."

"Great service and knowledge to fix the problem."

"Very polite, on time, explained what he was going to do, could not have been more courteous."

"We have the service agreement for same day 24 hour service and that is what we received."

"Timely service. Quick inspection"

"Bob did every thing he could do to get our system working. However, it may not be fixable. Waiting to see if last fix worked."

"Very friendly and professional."

"Besides performing service on my units Jimmy suggested a way for me to save money on my service contract."

"Work was done"

"Jimmy was on time, identified the need for a replacement part, explained its purpose, and was able to install the part on the same visit."

"Bob has been to my home for serving several times so he was a familiar face to me. He is always very punctual and is very professional in his conduct."

"Caleb called 10minutes before he arrived, had his shoe protectors on, greeted me very politely, worked efficiently to check out my heater, asked if I had questions or concerns and offered his assistance in future if issues arise."

"Arrived on time, friendly"

"Excellent service tech"

"You answered the phone and did what I ask"

"pleasant, kind, knowledgeable, thorough, fixed the problem, reviewed all possible issues,"

"They were fast, efficient, helpful and friendly. NOT pushy about trying to sell us something...just gave us all the info and let us make our own decision."

"Jimmy found the source of a bothersome noise that we've had with our HVAC for years! It was a quick and easy fix, and I am thrilled!"

"Arrived when scheduled, went to work and explained what he was doing, very nice and considerate."

"excellent person"

"Jimmy is very conscientious and helpful."

"Kaleb White is an excellent detailed sales consultant. However I am able to get a 2 ton unit for less than $4,000. With a mini split unit upstairs for mother in law apartment you wanted over $8000 for a rental with your advantage program. Please be realistic with your pricing. Too many homeowners are price savvy."

"Technician was right on time, found the problem quickly, had the needed replacement part in his truck and finished the installation within an hour."

"You are always perfect!"

"Technician was very thorough"

"Very professional"

"Excellent service and the personnel was very honest and easy to deal with."

"On time. Called before arriving. Worked steadily. Friendly."

"The furnace did't stay running!! Second call came 2days latter, fixed seems OK"

"Your representative was very nice and polite and performed service in small amount of time."

"Technicians very nice and did the job well"

"Very knowledgeable expertise and explanations, friendly, and considerate of our needs and potential problems."

"One furnace has stopped working less than two weeks after it was serviced."

"Tech explained what he was going to do and his findings after inspection was done. He answered all my questions."

"The Furnance needed return Service call to fix a problem with heat !! It wasn't heating!! It was fixed 2 days later."

"The technician was very polite and prompt and professional."

"Although initial installment of new unit was not completed satisfactorily, return technicians handled the issue."

"Michael was courteous and thorough."

"Service on both days was timely and complete."

"Bob Johns is extremely knowledgeable and communicates well. It is important to me that I understand what is being done during the service call and Bob tells me what he is going to do and why he is doing it."

"Darwin did a great job with tuning up the system and worked alot better after he left. He helped me with some of the settings on my Ecobee thermostat. I will say that Darwin did seem a little lost navigating the thermostat settings of the Ecobee but its not a huge issue with the huge explosion of new smart thermostats on the market now."

"Very professional and helpful."

"same problem reoccurred twice, however after two quick responces problem was solved. question, core problem has happened 3 times in about 3 years. why dose Lennox continue to replace with copper units? my research tells me new aluminum is far better"

"Quick service and solution. Technician was very pleasant."

"Technician arrived on time and was very professional."

"The teck that came out was great.He had been here several time and does a great job."

"Watched him work & when diagnosing the problem, saw fire come out of one part of the circuit board & explained to me that board needed to be replaced. My unit is only 2 years old, replaced my old Lennox with this one & VERY disappointed that the new circuit board didnt look like the old one, meaning to me that the company KNEW is was defective & up-graded it.. BUT not bothering to recall the circuit board & replace it for free! My sister bought a Lennox on my recommendation but will no further rave about their product to anyone... the part was under warranty but to replace it cost $300+ and I havent even finished paying for it yet! Very disheartening for such an expensive investment!"

"Very through"

"Excellent service"

"Salesman and product were great but installation and after the sale service was horrible. Damaged home and installed incorrectly. Then have the nerve to threaten collections?"

"Matt was professional and helpful --- he is helping get the right folks out to fix the issue"

"Caleb is such a nice professional young man. He has been here before and we are very happy with him."

"Technician prompt, courteous, and very knowledgeable of the needs of our unit."

"Failed to check the filters when he said he would."

"R&M is ALWAYS on top of things!"

"The first time a sales rep/tech didn't try to sell us another unit. In fact, he stated ours was in great condition and was one of the best units he knows."

"The technician was efficient, did a good job, poite, did a very good job putting things back in place and cleaning up."

"Just totally happy with Jimmy. He kept me up to date as I worked in my garden."

"Because Bob in particular but everyone we'd had with R&M over our many years now is good! Bob really knows our American Standard system well as he use to work for Trane."

"He made sure to tell me whrn he would arrive and he was on time. He performed the maintenance in a timely manner and as far as I can tell followed the procedures for such maintenance. He was very professional and communicated well."

"Technician, Caleb, responded for our service and he was very professional. He explained what service he was performing and told us about a semi-annual program in which we signed up for."

"Prompt, courteous, knowledgeable and friendly. What more could I ask for."

"Technician was very polite and waited 30 minutes for my tenant to arrive. I wasnt present for the tune up so I cant comment on that."

"Matthew was very thorough and helpful"

"Matthew was very thorougjj"

"Bob is a great resource. He checks everything; listens to every concern that I have."

"Both calls were made on time. The technical were professional and courteous."

"Technician was polite, professional, and knowledgeable."

"Courteous, friendly and professional"

"They talked to me about what they were doing and listened to what I had to say."

"Darwin was very informativr."

"I do not believe the problem is completely resolved. For the past 2 days the temperature in the area of the house serviced by this unit has dropped below the setting on the thermostat and remained there for a couple of hours several times. A notice on the left side of the thermostat reads "Will start soon." Something is still wrong apparently. You are coming back to service my units on Nov. 13. If this unit does not completely stop working I will wait until then to get you to correct the problem."

"Jimmy was very thorough an professional when doing his work."

"Darwin explained everything and also waited to be sure all was working. Very polite."

"Appt on time. Professional Tech. heat working good. Priced competitively. So far so good."

"Caleb is quiet, precisely on time, and works super-efficiently. He his an excellent technician and represents the company with a high degree of all-round excellence."

"Technician called in advance of his arrival, put his booties on, and was very pleasant. Returned the thermostat back to the temperature setting he originally found it in."

"Service representative is always punctual, calls ahead giving me an opportunity to secure animals, always respectful of property and myself, never rushed or rude and kind when I have technology issues with equipment!"

"Efficient, respectful, explains what he is going to do"

"Bob, the service tech has serviced our equipment for many years and does a thorough and knowledgeable job."

"Tech was very good at his job, Know the problem and ordered the part needed."

"Arrived on time, performed tune up quickly, and verified the system was working properly."

"The technician was on time, very courteous, and informative."

"Darwin is an outstanding young man. He was here when promised, did a great job and is a credit to your company. He determined the problem within a minute and completed the job when parts were available. GOOD JOB!"

"On time. Professional. Courteous. Thorough. Explained everything. Cheerful. Booties to protect our floors."

"Jimmy has taken care of us for years ."

"He did what I expected"

"Tech very knowledgeable and professional"

"Bob Johns is always courteous, efficient, and knows our system."

"Technician was on time. Completed the job in professional timely manner."

"Knowledgable"

"GAVE US AN ESTIMATE OF $2,300 and when we asked for an itemization, was told we only give flat rates."

"They got it fixed in a timely manner and stood behind their products"

"The truck was stocked with the part that my system needed and both Jimmy and Kaleb were very friendly, respectful, informative and efficient."

"He did a thorough check up of my unit."

"The technician was very knowledgeable and answered all my questions."

"Professional, very clean, right on time"

"Shortly after Darwin left my upstairs A/C quit working, it appeared he did not clean out the 'outside' unit as leaves still resided in that unit and mud was tracked in my house, both carpet and hardwoods."

"on time did the work fast advised me as I expected."

"I have used R and M for 20 plus years , bought 3 heat and air units and have always been treated wonderfully."

"He was on time and checked my furnace."

"As always he did an excellent job and checked everything"

"Timely, efficient and professional service"

"Darwin answered my questions about the service call and my heating and air system. He was also helpful and called to find out if he could come to my home at an earlier time during the day."

"Good, efficient service"

"Your techs take the time to explain the condition of our equipment, and do a thorough inspection of our system."

"Bob is our favorite technician and I requested him and was pleased he was available. He is efficient and thorough."

"called before arriving, thank you, arrived on time, very professional"

"R&M service man was very knowledgable and appeared to have done what we needed in service plus more."

"Caleb was on time, took time to check something on our air conditioner that I asked him about, was polite and explained everything. An excellent young man and worker. Thank you"

"R&M via Matt Paul responded very quickly this past Wednesday 9/25 re my late afternoon call with an A/C problem at our house."

"Fast response, able to find and address the problem quickly. Removed a dead frog from the outside unit, cooled the motor and put the hose away afterward. Very professional and courteous."

"The installation of our new HVAC unit was handled in a timely manner, under difficult circumstances for the installation. Very impressed with the quality of the job."

"Michael called on his way and was right on time. Very courteous, made the inspection quickly, changed our filters. (I am afraid to climb)"

"Accurate and honest work."

"Jimmy is neat/friendly/courteous and always right on time or early for appointments. He also lets me know if the system is working properly or if it needs attention."

"Punctual, good service. Courteous."

"I was told I would be called or texted prior to arrival, and I was not. Also, once here, the technician would simply enter the house without knocking after the first time, which I did not appreciate. Lastly, I explained that the last time we had someone out here for a visit (request for service), the drain was redone and drained right next to the house which created a problem. The ground by the house became soggy and water seeped into the basement. We had to reseal our basement and move the drain line. The technician did not make note nor care."

"Everything was great, except it would have been nice to have the repair person to call when he was coming."

"Bob always is professional in his approach."

"as always great service."

"Jennifer of Knoxville TN Service Experts promised to get someone out to home today to find problem associated with one of two unit not producing air conditioning. She arranged time to send someone with a full day of appointments. Darwin found the problem, replaced broken part, and air conditioning was running within 30-45 minutes of arrival. Well pleased with level of service."

"BOTH DAYS BOTH SERVIE MEN WERE SUPER FRIENDLY AND UNDERSTANDING TO OUR PROBLEM"

"Jimmy was very thorough and was able to thoroughly diagnose the problem with my unit."

"the product installed is not same as scheduled, instalation was poorly done but functions"

"Caleb is always very professional and efficient"

"Matt P is always very informative and detail oriented. Hope we always have him."

"Caleb was very personable, proficient, thorough and easy to talk to."

"The tech did a through job in inspecting the unit in the attic. I was up on the ladder watching. He found no water problem with the unit but he continued to look through the attic to see if he could find any other problems. Since he didnt find anything in the attic he showed me outside on the roof where rain possible could have blown in causing the water spots on the ceiling. I felt that he went above and beyond what he was called to do."

"Darwin finally figured out the problem (this was probably the 2nd or 3rd time it was checked) and fixed it!!! System seems to run correctly now and we couldn't be happier. Thank you Darwin!"

"Nice and seemed to be qualified for the job."

"Technician came out quickly, called on the way to the property, and provided and thorough but quick inspection."

"Friendly Technician (I think his name was Caleb, but not sure. His # is 366 Had info for us that we may be able to follow up on when next visit is due Was efficient and honest."

"Honest and reputable service"

"Technician was on time, very professional and willing to answer all my questions."

"1"

"Bob arrived promptly, went right to work and solved my AC problem in about an hour"

"Our issue was addressed and fixed."

"Promp, efficient and courteous"

"Bob knows our system and he knows us. He goes out of his way to take care of us."

"Caleb was personal and professional and efficient."

"Bob has been servicing our system since it was installed. He is very knowledgable and professional. I request that Bob continues to service our system."

"Great knowledge and super service, explained everything that was done."

"A person answered the phone and did what I ask on a Sunday"

"Great customer service from everyone , from Beginning to end"

"Technician very pleasant and competent."

"Bob helped me move a chair which I was unable to do."

"The service was prompt and Bob took care of the lack of cooling temporarily until the part arrived that was needed, then came back and fixed the problem permanently ."

"Prompt service after A/C went out"

"technician was courteous and professional., Competent. Explained things well. Gave me an assessment of my unit."

"Tech was on time ,knowledgeable and friendly"

"On Time and repair time in the time schedule - job site keep very clean"

"Is 10 good enough"

"Paid $9800.00 for new unit last October. The A/C would not cool below about 74. Matthew suggested that I dig a trench and fill with pea gravel to allow water discharge from unit to dissipate and unit should cool to wherever we set thermostat. I dug the trench and put in pea gravel. At times continues to be very slow to cool down or will check it as this morning when set on 69 but temperature was 73. For what we paid this unit should cool to a setting in upper 60's. Tim Priest"

"Arrived on time, efficient, courteous"

"Punctual, professional, helpful and knowledgeable"

"Darwin was very helpful. He explained what he was doing and solved my AC problerm."

"Because they showed up and did the job faster and better than anyone else could"

"Matthew was very polite knowledgeable about his job. Knew exactly what to do to fix my problem."

"Showed up in a timely manner and got my a/c going again. He also called when he was on his way to my house."

"Jimmy is always checks the systems, vents, etc. very thoroughly and discusses his findings & recommendations. I appreciate his great service."

"Multiple billing options ideas for the future relating to upgrade"

"Caleb was extremely professional and helpful"

"On time and quick appt. Caleb was very nice and explained everything."

"The technician did a thorough job checking every part of our system. He was pleasant and courteous."

"Customer service and discounts"

"Quick response on a holiday to boot, professional, but pleasant. Got the job done quickly."

"Since his visit, my thermostat has been flashing on and off. I'm not sure he fixed the problem. I don't want to pay another $99."

"Quick and excellent resolution to my problem."

"Kaleb was knowledgable and very helpful in problem solving."

"Technician quickly identified, made adjustments, tested to ensure unit was working properly and was on his way."

"On time, quick workers, pleasant men"

"It was all done on time and correctly"

"Was annual inspection. Said garage was not accessible on report but we were home so it could have been checked"

"He came on time, did the service that was needed, was friendly, gave me my receipt & I look forward to my next service call. I feel very confident in Jimmy's knowledge and he is very professional & represents your company very well. He also called to tell me he was almost to my house, which I appreciated."

"Jimmy was very thorough and answered all of my questions. He did not waste any time."

"Jimmy was very profesional and did a fine job."

"The service providers all worked very hard, but there was a defect in part of the equipment and it took them several hours to sort out the problem. They at the house until 10 p.m. and then had to come back the next day for several hours. There are still some refinements they want to make."

"I called on Friday evenig to say that my air conditioning was not cooling. I wasn't sure which unit wasn't working - neither were cooling properly. I explained that I had a service agreement and that I had a regularly scheduled maintenance call about 2 weeks prior. I was told that I could have someone come out Monday!! When I complained, she said someone would be there Friday night. We were also charged for this call, which should be part of our service agreement."

"Jimmy was very professional. He answered all my questions. I was glad to see a familiar face."

"Bob is the very best tech and knows his job. Respect and gets the job done."

"Technician was very fast and kind and knowledgeable"

"I gave a 7 BECAUSE after Michael was done, I would have said 10. He explained how using the monthly pay setup would save me $50 on the coming year's pre paid service visits. He installed a EZ Tube to prevent flooding should the pvc pipe carrying the water out of the AC unit back up and overflow. HOWEVER, about 5:10 pm I came home from shopping & just happened to need to put one of my purchases in the garage. There was water everywhere! Turns out after Caleb came out after hrs, Michael didn't glue the clear tube in to the EZ Tube/Drain (whatever it is named). The water was going up and over the top edge of clear tube, and dripping on to the floor. Caleb had to glue it & re insert the U shaped tube & all was well. I had a lot of items to get wet, especially where the water was standing about a 1/3 inch deep. I believe everything will dry out okay, but it was a hassle to soak & wipe up all the water in the small closet where the AC unit & hot water heater are enclosed. Also water was out onto the floor and by the step into the house. (the floor outside the closet it special medical linoleum). I understand Michael in new. I guess he will have learned something new that day!!!! Other than that post visit faux pax, everything was fine."

"Cause Bob came out this past week and helped solve our A/C problem."

"Technician was courteous, helpful and knowledgeable."

"VERY satisfied with the technicians. VERY unsatisfied with the pricing."

"Wonderful service, early, friendly, and just perfect!"

"Was a bit late. Otherwise a 10."

"Each technician seemed to be knowledgeable. Arrived as expected."

"Bob Johns is very professional. I am especially appreciative of his willingness to tell me about my system and what maintenance work has been performed on the system."

"everything went very smoothly"

"Very professional job"

"Technician arrived within the scheduled time frame, was professional, and informative of status of unit."

"Darwin adjusted airflow after finishing the maintenance to help balance temperatures in my room."

"Bob was right on time, very pleasant, answered questions and cleaned the two permanent filters we have."

"Friendly, competent, thorough"

"Jimmy is always courteous, punctual notified ahead of arrival, is very knowledgeable, and efficinetly goes about the system checks."

"Being notified before the technician arrives I knew app.when he would be arriving and once (Caleb) was here he began to check my system without delay.He is extremely nice and does a great job."

"Always quick to service. Always willing to help and explain"

"Was very happy to get service on a Sunday. Darwin was knowledgeable and customer friendly"

"The two young men who installed our new unit were very impressive by their knowledge and they were timely and the clean up after the install was excellent. Very cordial and nice."

"On time, worked efficiently and did what needed ti=o be done!"

"Service was provided in a timely, friendly, and professional manner both by the technician who provided the service and the phone representative who took my call and scheduled the work."

"The repairman was very polite and helpful."

"Jimmy is a knowledge, competent technican, very friendly too. He is an asset to R & M."

"Installers were great"

"Technicians were great"

"On time"

"Initially satisfied until unit was overpressuring and short cycling... had to have second visit, which you charged me for!"

"Unit installation was done well and in excellant time."

"R&M always provides quality and on time service."

"On time and dedicated to service"

"Always prompt, courteous and helpful!"

"Professional and courteous"

"on time and work hard"