R & M Climate Control Service Experts Reviews

"Very satisfied. Zack showed up on time, was professional and was in and out in less than an hour. System works perfectly."

"Service technicians was very good in sharing information about the unit."

"Na In"

"Friendly professional and knowledgeable"

"Service Tech was bery nice, helpful, and thorough."

"Prompt service"

"He introduced himself, was very polite and professional. And quickly remediated the issue."

"Mainly because Jessee is so thorough and professional"

"Excellent customer service and care by office and field techs."

"After waiting several hours for technician the office called at 7:30pm and said we needed to reschedule my appointment."

"Tech took readings, told me the results and what they meant"

"Very thorough"

"The technicians were very thorough in their explanation of the AC problem"

"Ryan is always pleasant and knowledgeable and thorough."

"You were very prompt"

"He seemed thorough and explained stuff. And friendly too."

"The technician (Darwin) was outstanding in finding and fixing installation failures. I would give him a ten. My problem, at this point, is getting the local R&M office to commit to evaluation of damages caused by a condensate leak that was caused by installation failures on equipment installed on 3/28/2023. The answer to the next questions will be framed by uncertainty about whether R&M's local office will commit to a professional remediation opinon concerning damages which were caused by their installers."

"Koby handled the technical side and was very through in diagnosing the issues with my current ac unit and explaining the issues. Chris was great at walking through my options for upgrading to a newer unit"

"Great service"

"He did great"

"The technician came and did the job expected."

"Thorough, professional and polite"

"Technician was very professional and explained in detail the issues we were having and options to rectify the problem."

"He was very helpful. Identified the issue and has ordered the correct filter"

"Quick response. Helpful technician and salesperson. Thorough and answered my questions."

"They worked well with us."

"Coby arrived on time and performed the assigned task professionally and promptly. He was courteous and patient with demonstrating how the new monitoring device works. Excellent job..!!"

"Mike is likely the best technician that R&M has ever sent our way. This is not to say that others have not been very good, but Mike goes above and beyond in bulldogging a problem until solved."

"Professional thorough and friendly. Questions answered. Procedures explained."

"Nobody showed up during the time frame schedule for my last appointent. No phone call, no update of any kind. After calling I was told the technician would call me when on his way. He never called and was ready to leave the filter at the door without installing it. When I requested him to install the filter he did in a professional way. And this is only the latest and most minor issue I have with the company; I now have quite a long list."

"Always polite, respectful, on time, calls prior to appointment and easy to make appointments."

"The service is timely, and you can depend on trained technicians."

"Reliable long-time service"

"Always prompt, professional service!"

"Gus and Marlon very courteous, professional, and they cleaned up after they finished the instillation. They also kept me informed about where they were in the instillation process."

"The technicians did a great job on fixing my problems. They have supported me and my equipment very well for years."

"Our system went out on 3/15/23 night, and we called early on 3/16/23. Coby and Richard came out to the house within 30 minutes & quickly found the solution."

"Very communicative, explained what needed done and then proceeded to do it after authorized. Very good experience."

"Responsive."

"They do NOT install Geothermal heat pumps systems~"

"R&M has been very helpful and good for us for many years"

"Responsive, courteous & a good job is always done"

"the service was excellent"

"very friendly and professional"

"First, I want to say Jason was very nice & professional. Please understand my rating was not because of Jason. I feel when I made the appt a plumber would be coming to look at the project, give us the quote & if we accepted, he would do the installation then. It was discovered only 1 could be installed due to the rough ins being different. We got a quote of $512.00 for the installation of one toilet. I think this is absolutely ridiculous. Furthermore, I had no idea we were going to try to be sold a Heater/Air contract. I am very disappointed with this company & I based my contacting you from all the reviews I read. It was a lesson learned for $99.00."

"Excellent service abnd professional technicians"

"Great service"

"Provide good service"

"Good product and service at a reasonable price."

"While someone from R and M installed my hot water heater wrong, you made good on fixing it without hesitation. You came promptly and you sent wonderful Jason!"

"Service rep was extremely prompt, courteous and explained all details of service. He was very efficient and completed work in timely fashion. Discussed condition of units and answered all questions in a professional manner."

"Price"

"My problem was resolved in a timely, efficient manner."

"Service, professional, on time, pleasant"

"They explained everything that was going on with the heating and air unit with recommendations and took a picture of the inside of the unit."

"Long Tim use."

"Because I was well pleased with with the service i received!"

"As always, Ryan did a fantastic job, checked the HVAC thoroughly and assured me the system was good."

"Do excellent work and very polite"

"Rayon is an excellent technician with a great personality. He's the best."

"very professional"

"Very knowledgeable and professional."

"Service was on time and Darwin was very good"

"Been using R&M for a number of years and they always provide prompt, knowledgeable service."

"See my google review"

"Good service and very informative"

"Easy to schedule and your technicians are always very professional."

"Provide on time service"

"It feels like some technicians dont follow up"

"On time and curtious"

"Darwin did an excellent job of the work he did and explained everything thoroughly. Very respectful and knowledgeable."

"Personable, professional, courteous personnel."

"Prompt, friendly service. Solves my problems every time."

"36 years of satisfied R&M Climate Control installations and service."

"very professional and thorough"

"Because they resolved my problem quickly snd very professional"

"Excellent service by service agent.. Mike"

"Both of the guys that came out to the house were very friendly and very knowageable and good at their jobs."

"Very thorough and polite"

"Because Zack solved my problem and was able to explain why it happened at a reasonable price"

"We have had great experiences with your company"

"Our family has used R and M for close to 30 years , I have never had a problem. They always have been prompt in dealing with any issue or emergency."

"Have always found both customer service and field personnel to be very professional, helpful, and quick to respond. Today's technicians (Mike and James) were top notch as expected."

"Prompt and very capable technicians !!"

"Jamie our service Technician provides honest and great technical service."

"Have been R&M customers for 30 years. Always received prompt and courteous service."

"3 items to inspect were scheduled initially but only one was on the work order the day of the appt. The workman did not turn the heat back on when he left. Several paniced calls went to R&M as the temp went below freezing. The workman apologized, came back, and turned the heat on. R&M returned the next dat to finish item no. two. Item. No. 3 still remains to be fixed."

"We'vecused R&M for years & have been very pleased with the service."

"Professional experience"

"On time arrival. Called before arriving. Quickly diagnosed and fixed problem."

"Friendly Reliable Quality Quick Clean Service Thank You ??"

"Excellent service"

"Jason was very thorough, efficient & informative."

"very prompt, professional service"

"Very professional, friendly and helpful from the first call."

"Jesse was very knowledgeable and explains things to me. I also have had great sevice ever since I purchased my furnaces in 2017. My only suggestion is to pre-order my filters so that a second trip isnt needed which would save time and money fir everyone."

"Excellent and professional empathetic kind very knowledgeable service from sales manager John Rightmyer! R&M Climate has serviced my sit A/c units and replaced them several times over the 29 years I have lived here as sole owner of this house since it was half built! The houses in my subdivision ALL had Lennox HVAC split units in them when built. Best HVAC units there are (plus RUUD this year installed. My two advantage program HVAC units put in this year for 10 year plan maintenance and replacement -expensive LED thermostats both upstairs and downstairs! John makes the financing very pleasurable and easy! Great sales person!Thank you all -all your Techs are excellent and very professional and kind also"

"Professional and courteous employees (field and office) with timely and effective response to my needs."

"Very polite and explained everything was well explained."

"Worst service ever. System working fine till tech comes for semi annual checkup. When he left nothing worked. He came out the next day and fixed an error he had made. Then discovered he had blown th fuse up in the attic on upstairs unit. 2 more ticks come and found the blown fuse. They said one or two days to get it. 5 days later I had to call and they came out next day. Then they charged me double on the billing. I had to call to fix that. Who needs this aggravation"

"I called, you came, very responsive."

"Always excellent service, courteous and very professional and cleaned up area"

"I have always received great customer service from R &M Service Experts. Kevin did an excellent job resolving the issue I was having with my heating unit."

"Very pleased with all the technicians who came out very professional , hard workers"

"Made it right."

"Good job effective and efficient"

"Kevin and Richard were extremely professional from start to finish! And quite honestly two of the nicest people I have met."

"Although there were issues with a previous technician, Koby was very honest about the issues and fixed them quickly. In my opinion, he went above and beyond."

"Although a few mistakes were made by the first technician, the problems were all sound, and fixed quickly and professionally and war. Importantly, Koby owned up to the issues."

"Follows thru on commitments for service on a scheduled appointment day. Technicians have been friendly and patient. We really liked Mike, our last tech."

"I have been using R&M for service since 1978"

"They were very nice and on time. And explained everything they were going to do."

"They respond to emergencies quickly and maintain our equipment very well"

"Did a great job, very professional."

"Plumbing work"

"Your technician Mike was very professional during the installation. Was diligent in providing us with all the information we needed to select & operate the thermostat. Took time to explain why he needed to adjust our upstairs furnace, etc."

"We've had two visits. Both times the folks who came out to service our HVAC were through, wore protective covering on their shoes, were courteous and answered all our questions. The second time was to actually fix the problem, however the compressor that was intended to replace the one we had was also apparently faulty. We understand that's not anything R & M had any control of."

"Technician was on time and very thorough"

"Always professional and courteous and very capable."

"Although the technicians that came to my house were very professional and knowledgeable, I wouldn't recommend R & M because I was charged $99 fee for a estimate with no warning or explanation. At the end of the estimate I was asked to pay and when I asked why they said it was what the paperwork said. At no point during booking my appotinment, the email to confirm it, nor the call to move the time did anyone with the company mention that the esitmate would be a hundred dollars. After the techs left my house I called the R & M office and spoke with another very nice person who still didn't offer any solution to my issue beyond telling me that your company does offer free estimates, I just got booked for a service call without my knowledge. At no point did anyone offer to refund my money, nor try to get me in touch with someone who might have the authority to do so. I'm very disappointed because I wanted to move forward with your company but how can I trust that you won't continue springing unknown fees on me? As nice as everyone was during this process, no one offered any solutions or to get me in touch with someone who could."

"He was professional, knowledgeable ,Patient, and timely!"

"The problem was solved and the technician was very professional."

"Service tech Ryan on 12/2/2022 visit was polite, knowledgeable, friendly, and answered all my questions."

"On time and efficient and great people person."

"Very disappointed in the number of visits it took your technicians to resolve our problem. It took Ryan and Mike to figure it out."

"Although the technicians were wonderfully professional and thorough at the end I was asked to pay a $99 service fee that I hadnt been informed of. When I called the office to address this the person who answered the phone was also very nice but didnt offer any assistance or attempt to rectify my frustration and feeling of being taken advantage of. For this reason I couldnt truthfully recommend your company."

"Good friendly service and knowledgeable technicians"

"Honest reliable competent"

"Knowledgeable and kind"

"Consistent and great service"

"The Tech we had was most helpful."

"Customer service is great. The professionalism of the Tech's, they are personable, informative and friendly."

"The technicians were great but the pricing is high."

"We are in their Advantage program and are not impressed with their keeping their appointments in a timely manner."

"They were friendly an informative on what they were doing"

"Zack was extremely efficient, professional, polite,informative. Enjoyed his sweet personality and his abilities to do his job."

"We have a great HVAC system that you installed. During the few times I have asked for your service to troubleshoot the system, you have responded with a personal visit THE SAME DAY!."

"The people I meet with and the work they do has always been very professional and good."

"R and M has always provided very good preventive maintenance on my 2 heat pumps. Koby continued this very professional service today. He provided expert advice, recommended updates that will enhance my systems performance."

"They have always done what they said they would do when they said they would do it."

"Darwin did a thorough job and was patient in explaining everything he did."

"service"

"Have always had the best service from R & M. If some product was faulty, they fixed it until satisfaction was reached."

"The first of the service men phoned before arriving and was there early for our appointment and the other two arrived soon after. They were courteous and after introductions went right to work."

"I like your semi-annual check up service and I think the price of it is reasonable, but your prices for parts and/or new or replacement units are way too high."

"Technicians have been thorough, answered questions and explained results of their service visit."

"Technician was very helpful and professional"

"Service is great but prices for parts, etc. are way too high."

"Service was friendly and efficient. The technician showed up on time."

"Koby was exceptionally good at explaining what he would do during his inspection of our Hear/AC/hot water equipment and then told us what it was he found, fixed and cleaned. R&M is fortunate to have such a good service provider as Koby."

"We were without heat for several days while two parts had to be located and installed."

"Basic service on units ok Quotation for new water heater ridiculously high"

"Great and fast service."

"Your service Expert (I recall his name to be Koby) was excellent. And provided very clear what actions he made with on servicing our equipment."

"Always on time , always informative and never pushy with sales ."

"Because the technician was very helpful and he did all the maintenance correctly he went around and checked everything up to my expectations"

"Knowledgeable, professional, and personable personnel who respond in an effective and timely manner."

"Good and dependable service for a long time"

"Knowledge and engagement of Richard"

"very good at he was going to do"

"Jimmy does the best overall checks on heater/a/c I ever have"

"I was told by Kevin that my heat exchanger has a crack. I was shown a picture, but no way of knowing where that pic actually came from. He didnt share the pic to my phone."

"Quality of service."

"Friendly and professional service"

"Since we had our new system installed April of 2022, we have not had a problem with it. The company followed up with the first 6-mos check-up as promised."

"Outrageously overpriced. The technician was very professional and courteous"

"less worry on my part"

"The price was a little steep"

"Here for fall tune, never even turned on heat was told I needed a new contactor at the cost of $244.00 Got a 2nd opinion from Green heating and air part did not need replacement."

"We have been pleased for many years. I already did this survey last week."

"Always friendly and professional service"

"Very efficient, friendly, answered any questions."

"Good service"

"See answers below."

"R & M has always provided exceptionally good service over last 15-20 years, at my property. Kudos to all!"

"Many years of great service."

"Professional courteous service."

"They call before they come. Are always within the window of time promised. Everyone has be polite and comfortable to have at my home."

"Good company. Great service."

"Always responsive to my service needs in a timely manner and the technicians are always professional and knowledgeable. The latest visit (Wed) was no exception. Koby was very thorough and diligent in troubleshooting the problem with my thermostat and took the time to explain to me what he was doing to identify the problem and what he would do to correct it. Replacement is on order but very pleased with the experience thus far.."

"Very friend and knowledgeable"

"Just my opinion."

"Ive been using R & M for over twenty-five years and have received good service."

"Have been with R&M for around 18 years. Great service and help with maintaining heat and air until. Purchased a newer hot water heater and process of installing product was very professional. Kudos to Mr. Jimmy, who has kept the heat and air units working properly, for years."

"Folks who have been to my house have always been both friendly, competent and stuck with an issue until solved. However, while I always wish to give the tech who comes to do the job an excellent rating (e.g. Koby who was recently here,) I am uncomfortable with my name being public on Google."

"Great service. The technician was very knowledgeable, polite, and efficient."

"Very good service and on time"

"Very friendly and prompt repair."

"Service was prompt and high quality."

"you always do a good job and always are very professional an on time."

"R&M provides excellent service. They are always on time and very professional."

"The technician was very thorough and compete Nt"

"They found the cause of my problem and fixed it."

"The only HVAC repair available to help us on Sunday. Rick and Mike were professional, efficient, knowledgeable, and very helpful."

"My repair costs for the job that was done was high but acceptable. However, the quote to replace my unit was very high. Other contractors quoted to install the same quality system for nearly half the price."

"Effective and efficient. Kevin and Koby were great."

"Except for a few incidences we are pleased with R & M. We especially favor Jimmy to provide the tune-up service we need in Spring and Fall. He is efficient and knowledgeable. Gets the job done and makes us feel good about having R & M as our service Company."

"Professional experts"

"35-year customer...R&M has never failed to handle our HVAC services and issues to our full satisfaction."

"Great service."

"Always thorough in the inspections."

"They have always taken good care of me"

"Did a great job"

"Great work"

"Very quick and very efficient."

"Technician was prompt & very nice"

"Great service!! Ryan was knowledgeable, friendly, and completed the repair in a timely manner. ??"

"On time, professional, very knowledgeable and did a great job."

"Have been very pleased with service"

"The first technician did not find the problem costing me a lot of money in electric bills this summer. Had Ryan, who found the problem, been the first one, I would have given this answer a 10."

"You have provided us efficient service for years."

"they were efficient and knowledgeable about my problem"

"Was not honest"

"Always excellent service!"

"Quick and efficient resolution of problem. Experience of tech."

"He was right on time and performed our service and was very knowledgeable"

"Very helpful in scheduling a workin a problem that quickly came about and causing issues."

"They were efficient and timely"

"Guys that came to my home were professional and explained everything to me. The office folks were also very helpful and efficient."

"The men were very courteous and very professional."

"Have always had good service and Jimmy is the best."

"Kobe was excellent and very professional."

"Koby was on time, he told us what he was doing and all the results. He even told us what might need to be done on next visit. He was a really technician."

"Mr Richard Bishop was extremely helpful, very professional and friendly. He explained everything in detail and was able to answer all my questions. I would have entered into a contract but we are planning to sell our house and did not want to enter into a contract for obvious reasons."

"tech support promptness"

"knowledge"

"Great customer service, repaired my unit quickly"

"Very friendly and professional"

"Very professional and arrived on time."

"There is always room for improvements!"

"We always have great service with Jimmy comes. He is very thorough and takes his time. I always feel like my units have definitely had a good looking over after he comes. He is also the only technician who still offers to change the filters on my downstairs unit. No one else ever asks me about the filters. He also had run out of the filter he needed for the upstairs unit and said he would have one ordered. It was only a day or two and we were getting a call about coming back to replace the filter. In today's world it seems like hardly anyone ever follows through on things anymore, but Jimmy and R&M definitely do!"

"My service tech Ryan was outstanding and very nice to work with."

"The technician was very thorough, professional, and fixed our problem with our air conditioner."

"The scheduler was the nicest, thorough person. The technicians were there on time , polite and completed the work and had our AC back on line in a very timely manner"

"Darwin and John were very professional and knowledgeable. They answered any and all of my questions."

"Located in Knox county. For customers who want a monthly plan."

"Promt & effecient"

"Sales and installers ware wonderful"

"EVERYONE IS VERY NICE AND EFFICIENT."

"Good service"

"Friendly"

"Courteous and efficient."

"Tech knew his job and repaired what he could and had to order a part which I a, waiting for"

"You answered our need promptly."

"Did not use contractor for service"

"The unit we paid $600. Plus for in March has gone out, and since Thursday night, we have been without cool air. We have to wait until Monday for them to order the part. This is UNACCEPTABLE! My elderly brother and his ill wife have had to move in with our sister, and we are sleeping in a trailer, while our cats are in the house. All in all, we feel used!"

"The service men were very friendly and efficient."

"Your technician was fast, courteous, and proficient."

"Tech on time and performed the PM. He is very friendly and presented a professional image."

"Mike and James were very professional and personable. Even though a holiday weekend, they were prompt and got my cooling issue addressed quickly. The only issue I have is that the part replaced was inexpensive, less than $40.00 had I purchased myself, and I paid about $300. In research after repair, avg cost for this service is less than $200. I am glad to have gotten the issue resolved, just wish I have had them identify the problem and me repair myself to save $$. Lesson learned for future."

"Richard and Jimmy were very professional, thorough and answered all my questions. Found an issue with my capacitor on the blower motor and drained my water heater. I thought they did a great job."

"A good deal for rental property because of tax write-off, but not for a homeowner."

"friendly and thorough"

"Great service at a quality price."

"Technicians were prompt, fast, and efficient."

"Great service and very professional!"

"Your service tech was very pleasant and professional."

"Kevin was was here he looked at the air conditioner and heating unit and said everything was fine so for that reason right there at highly recommend him to do service"

"Tried to sell me a program that I didn't need. All I wanted was a new heat pump installed. The program he tried to sell me was $221 a month for ten years for a cost of $26,520. I am old but not an old Fool"

"The call center for scheduling is HORRIBLE"

"Quick, knowledgeable and friendly service."

"great service - friendly folks"

"Great attitude of technician."

"Prompt, polite, efficient."

"The rep was thorough and efficient."

"didn;t show up for appointment. Didn't show up during scheduled time. confusion for what type of appointment scheduled."

"Very professional"