warren B. knoxville, tennessee September 20, 2023 "Caleb is an A+ technician. He went over and above what almost all companies I have ever worked with would do. You see the whole problem of having to replace the system that was first put into my house was because of a certain worker who could of cared less about the end product. I caught him the first time he was here saying its good enough to the problems that would persist for an entire summer on a brand new system. Caleb didnt know that I overheard him tell the manager to send this guy home because of a I dont care attitude and having a really shoddy work ethic, which was going to affect the customer. I could go on and on about Caleb saving my butt . To me its sweet because Caleb doesnt know that I knew. As a company hire more people like Caleb and quit putting up with the slackers! Which cost me an entire summer of half ok half not ok of a $35,000 system which costs me $500 a month."
william G. maryville, tennessee September 19, 2023 "You misrepresented yourselves as being the company that installed my &R system."
susan E. loudon, tennessee September 19, 2023 "Darwin is great and we have already recommended your company and you won the bid against 3 other companies."
gail J. maryville, tennessee September 19, 2023 "professional, knowledgeable technician did excellent job with annual maintenance inspection and reporting."
jim S. oak ridge, tennessee September 19, 2023 "He corrected the problem in a timely manner and did it methodically."
charles S. knoxville, tennessee September 19, 2023 "Prompt service even on a Sunday. Ryan was knowledgeable and efficient."
jackie C. knoxville, tennessee September 15, 2023 "Zach was very friendly, personable and thorough. Our only problem was, it took two weeks to get all the parts to get it up and running, and that the coolant wasn't covered under the contract. No fault on your part."
randy C. loudon, tennessee September 15, 2023 "Mike was able to resolve the issue with the unit tripping very rapidly by coordinating with other team members and identifying a wiring issue with the condensate pump."
dorothy W. sevierville, tennessee September 15, 2023 "Because i was and am very satisfied with R and M service and your tech Jesse."
dorothy W. sevierville, tennessee September 15, 2023 "Because i was very satisfied with the tech person Jesse and his work."
amanda M. louisville, tennessee September 14, 2023 "The technician was insistent he was only here to install a replacement thermostat. The appointment was for thermostat replacement and maintenance. The interaction rapidly escalated to a combative situation - Mike telling me he didnt want to be here as I accused him of destroying thermostat. He told me I was being recorded by the R&M van and his personal cell phone. Intimidation tactics. I called Matt Paul so he could hear what was transpiring. Mike then got in the van and left. NO customer should be treated in such a manner! Ive had NOTHING but problems since switching to R&M. Ive had ALL I can take. I am a paying customer. Remember that."
dorothy W. kingston, tennessee September 14, 2023 "Very efficient. Let me know everything that they were doing. Wanted to make sure I was satisfied with what they were doing."
michelle L. knoxville, tennessee September 14, 2023 "The "invoice" with the quote only has the price. I'm not going to read through 13 pages to see if anywhere in there it gives the model, size, etc."
elma K. knoxville, tennessee September 13, 2023 "Kevin always provides good service and is very professional."
johnny W. loudon, tennessee September 13, 2023 "Work fast and informed me of the work completed in a timely manner"
jordan R. knoxville, tennessee September 13, 2023 "Darwin was awesome. Only issue is that the problem I'm having is still unresolved. I don't think this has anything to do with Darwin's level of expertise nor customer service, just a weird issue I'm having."
william A. knoxville, tennessee September 13, 2023 "Your technician arrived as scheduled and and performed the service very efficiently. He explained his findings in a professional manner with easily understood explanations. He also recommended another option to my existing unit that might provided more efficient and longer -lasting performance."
dean I. oak ridge, tennessee September 10, 2023 "I as observed each time I came to them periodically, I sat there and greatly appreciated his attention to detail. It was NOT a fluff review of my system, it was a detailed evaluation of all pertinent components."
alcide P. loudon, tennessee September 09, 2023 "Zak was a little late for this appointment, but he went right to work and finished the tune-up in record time. He was unable to pair my thermostat with my new router."
joe P. knoxville, tennessee September 08, 2023 "Ryan Bennett did a good job and went over everything"
linda H. powell, tennessee September 08, 2023 "I like the reminders sent to us that it is time for a service call. The technicians have been excellent in communicating what may or may not be needed to continue having proper AC/Heating conditions."
gaines R. greenback, tennessee September 06, 2023 "Great customer service, very knowable of the work they were doing, good communication"
lloyd D. loudon, tennessee September 06, 2023 "Jamie was very professional and efficient. Left everything as he found it."
john J. knoxville, tennessee September 06, 2023 "The tech (Zack) is very personable and responsive to questions. He was on time for our appointment."
martha R. maryville, tennessee September 05, 2023 "Jamie was extremely professional and very kind. He came in and replaced my filters for me. It was greatly appreciated."
jonathan T. knoxville, tennessee September 03, 2023 "The technicians were great! Its nice to have the peace of mind that my hvac is good to go thru the winter."
warren B. knoxville, tennessee August 31, 2023 "Professional, he knew his trade well, gave me the time necessary to fix the problem"
charles L. knoxville, tennessee August 30, 2023 "Douglas, Was vey patient in answer my many question & provided solutions to my issues"
rick W. loudon, tennessee August 30, 2023 "Excellent communication. Qualified technicians and nice to deal with."
harold R. knoxville, tennessee August 30, 2023 "Response to weekend service call was within two hours. Jesse found the problem and had the system working again quickly."
ellen v. lenoir city, tennessee August 29, 2023 "Everything was perfect from the scheduling to the technician (Mike) showing up and doing an excellent job!"
kevin L. loudon, tennessee August 29, 2023 "Was very please with scheduling and then service provided Roby Redden. He explained well all the findings and the options."
ruth H. loudon, tennessee August 28, 2023 "Jesse was very helpful and professional. Showed care for my home."
teresa N. knoxville, tennessee August 28, 2023 "Have been a customer many years and service is always consistent"
martha M. sevierville, tennessee August 28, 2023 "on time, very professional, showed me the bad parts, explained what he was doing"
steven M. knoxville, tennessee August 28, 2023 "Went out of way to identify problems and seek solutions. Very personable."
marty S. knoxville, tennessee August 26, 2023 "R & M have always been reliable, knowledgeable, competent and friendly."
colin K. loudon, tennessee August 26, 2023 "I was told repeatedly the night before, when I called that the service man would be at our home at 8 am. I had to leave for the hospital ( husband there). Our son was up and waiting for them for hours. They said their window was 8-12!."
james G. farragut, tennessee August 26, 2023 "You came promptly when we requested service. Scheduled to our convenience."
raymond H. walland, tennessee August 25, 2023 "Because the manager, calib took care of the problems."
daniel D. knoxville, tennessee August 25, 2023 "You guys never disappoint. During the hottest day of the year, you came in the first 20 minutes of the 4-hour window given. I will never let another HVAC company touch my system. You guys set the bar! Thank you!"
james S. knoxville, tennessee August 25, 2023 "Doug Stampe did an excellent job replacing my water heater."
arnold H. loudon, tennessee August 25, 2023 "Darwin did a great job. He is a very knowledgeable, kind and professional technician."
martha R. maryville, tennessee August 24, 2023 "Very pleasant, professional and courteous. Did an excellent job."
darrell W. knoxville, tennessee August 24, 2023 "Kevin and Chris were Awesome! It is not fun to lose your AC, but worse when you think about the potential costs. Kevin and Chris were here with 30 minutes of my call, they quickly identified and fixed the problem for 10% of what I thought it would cost. They were friendly, professional and courteous. I give my highest recommendation for them and R&M"
darrell R. knoxville, tennessee August 23, 2023 "Quick response time, courteous and isolated the problem and repaired it promptly. Very satisfied with the decision to get a maintenance contract."
martha R. knoxville, tennessee August 21, 2023 "Darwin was very professional & thorough. Good listener about previous events with a/c unit."
sidney J. knoxville, tennessee August 21, 2023 "Very quick response. Very professional, knowledgeable, courteous, and kind technicians. A pleasure doing business with all R&M representatives."
fred F. knoxville, tennessee August 21, 2023 "I contacted you at 9am and they were here by 2pm. I did not have a maintenance plan and just contacted for repair. He went straight to the unit and found the problem quickly and had the part on his van."
cheryl P. maryville, tennessee August 19, 2023 "Kevin was helpful and I was glad to have the UV Light and Filter installed."
sydney S. knoxville, tennessee August 18, 2023 "The technicians have been fantastic every time they come to the house. The same technician has been to the house three times and we are still without adequate air conditioning over a week from first contact about the issue. The after hours call service is incapable of scheduling an appointment resulting in 2 no-shows. Our monthly dues added up to almost the exact amount of "discount" for being a member, not really providing any benefit. Our technician doesn't seem to have figured out the problem despite being on the phone with his supervisor and verifying things."
meredith C. knoxville, tennessee August 18, 2023 "It was well explained for what needed to be done and the service was all in a few hours for needing a whole new water heater setup."
jason M. knoxville, tennessee August 18, 2023 "I had no issue with the service, your tech who came out was very friendly, very fast, professional, gave me a quote, and that was great. What I was severely disappointed in was the quote, $16K+ for a 2.5 ton unit with no duct work, regular unit, in stock, with no complications. I literarily received a quote for half that price not 2 hours later. It was the same Lennox unit that was quoted. I get it man, it was a sucker quote, I might have even looked desperate. If you want to talk, please call me, 865.654.2218."
leaford D. knoxville, tennessee August 17, 2023 "Knowledge of services needed was outstanding. Performance of those needed services was outstanding."
tim O. lenoir city, tennessee August 17, 2023 "prompt arrival, quick diagnosis, very friendly technician"
al S. loudon, tennessee August 17, 2023 "He called to let me know when he would arrive. He fixed the problem - mske sure it was working and gave me advise on how to maintain"
sidney J. knoxville, tennessee August 16, 2023 "Both technicians were very prompt, knowledgeable, professional, polite, informative, and a pleasure to meet and do business with."
walter F. knoxville, tennessee August 15, 2023 "He was here on time. When Ryan finished explained all he did and the condition of the equipment for my house."
bryan H. knoxville, tennessee August 15, 2023 "Ryan and Danny were great to work with and I was very pleased."
cynthia L. louisville, tennessee August 15, 2023 "took 3 weeks to get parts then when it did come they had to reorder and the person who came out to fix today was rude unprofessional sorry he had to sweat for 2 hours but ive sweated for 3 weeks"
deborah c. clinton, tennessee August 15, 2023 "Very responsive. Quickly got the job done. Very professional and knowledgeable. They did a GREAT job!"
chris M. knoxville, tennessee August 11, 2023 "Darwin is an excellent technician. He is able to diagnose and repair any issue weve had. I trust him, too."
james S. knoxville, tennessee August 10, 2023 "Technician correctly identified the problem and provided a cost saving solution."
carolyn C. knoxville, tennessee August 10, 2023 "I expected the technician to have the correct filter when he arrived but he had to go pick it up and return. Jesse was apologetic and handled the issue in a professional manner."
robert A. friendsville, tennessee August 10, 2023 "Ryan and Matt were wonderful in diagnosing a problem that has been reported for the past 3 years. Ryan and another great guy came out today and got everything fixed up like champions. ADAM the manager of the location was not helpful, not nice and he was unprofessional. Ryan is an allstar."
betsy D. knoxville, tennessee August 10, 2023 "The actual service was great. Jason was great. The scheduling was not. I specifically told the scheduler that I would not be available until 3pm within the 12-4 window they gave us. They said they would make a note of that. Jason called me at 11:30 to say he was on his way. Fortunately I was able to get a family member to change her day and meet him. This has happened on the commercial side as well. I was given a 12-4 window. I waited for 4 hours and then someone arrived 10 minutes before I had to leave. i had called the office 2 times and they reassured me that the tech was on their way at 2 and 3. That tech, when he arrived, said he had just gotten the call and was in another county at the time and arrived as soon as possible. I am not happy with the lack of communication that seems to be happening."
carl G. powell, tennessee August 10, 2023 "The workers were friendly. Cleaned up after themselves. Completed installation within the time frame they said would be completed. Went over everything that was installed and showed me how to use the thermostat."
dawn V. sevierville, tennessee August 09, 2023 "I love Jesse, hes GREAT but Iyou all installed my 2 systems in 2017 and Ive never used anyone else for service or filter changes and only sent 1 filter which is not the first time thats happened. Can yall do it all at once please? I work alot of hours so time is hard to get for me. However Jesse gets rated 10 as hes been my tech sev times and is great."
barbara M. loudon, tennessee August 09, 2023 "Technician was wonderful. Very thorough and professional."
anne L. sevierville, tennessee August 08, 2023 "Responsive, Doug called me right away, discussed pricing, timeline and options."
charlene P. alcoa, tennessee August 07, 2023 "Douglas arrived on time and was very polite and completed the job he was here to do."
ken M. loudon, tennessee August 06, 2023 "you were reliable. You could have said it was too late and rescheduled."
bill and H. knoxville, tennessee August 04, 2023 "Very knowledgeable. Listened carefully to what features we considered most important"
shanna J. jefferson city, tennessee August 04, 2023 "Kevin was very professional. He also gave us all of our options with no run around. Extremely helpful and kind"
annie S. knoxville, tennessee August 04, 2023 "Their ability to come same-day and make the repair in such a short amount of time."
bobbie M. clinton, tennessee August 04, 2023 "Everyone was very patient in explaining what we needed and how the new system would work to save us money."
michael T. sevierville, tennessee August 02, 2023 "Immediate trsponse to our problem and highly skilled technician"
margaret F. knoxville, tennessee August 02, 2023 "I had a very knowledgeable friendly technician Jason!"
chad A. talbott, tennessee July 31, 2023 "Josh explained/showed what he did and how we can best take care of our system."
janice H. knoxville, tennessee July 31, 2023 "Jamie Prescott was very courteous, and professional. He provided for the 1st time the most complete and comprehensive report I have ever received from a technician. Excellent workmanship. Would like to keep him as my preferred technician."
john D. knoxville, tennessee July 28, 2023 "Really liked Doug! Took care of our faucet/toilet replacements pretty quickly and things seem to be working well now."
warren B. knoxville, tennessee July 27, 2023 "Josh came and knew exactly what he was doing diagnosed the problem within 10 minutes."
greg B. knoxville, tennessee July 27, 2023 "Didn't expect same day service. Great communication, super skilled staff who spent time looking at the entire system instead of rushing into quick fix."
jimmy B. knoxville, tennessee July 25, 2023 "Tech arrived when promised. Got to his work an did a professional job and explained everything he was doing in detail."
sterling O. knoxville, tennessee July 25, 2023 "Technician was knowledgable, personable, and efficient. Great ambassador for R & M."
raphael D. lenoir city, tennessee July 22, 2023 "I really liked Darwin Kerr. I like that he was here last inspection and remembered where everything is. Always very nice."
patrick G. knoxville, tennessee July 21, 2023 "They were quick, timely, efficient, and very pleasant"
gloria S. kingston, tennessee July 21, 2023 "Installation not quite up to what we'd expected. Sales rep not very helpful with issues after installation. Duct cleaning guys were great. Follow-up tech Darwin was great."
ruth H. loudon, tennessee July 18, 2023 "it would have been a 10 if a new filter had been on the truck."
jeff W. alcoa, tennessee July 17, 2023 "Very knowledgeable, fixed the problem and very professional!"
tyler P. maryville, tennessee July 15, 2023 "James was very easy to work with, and he explained everything in a way I could understand."
sara L. knoxville, tennessee July 15, 2023 "Mike and Danny explained what the problem was and what was needed to keep the problem from occurring again."
denise J. loudon, tennessee July 14, 2023 "Responded right away to my call. Mike is very knowledgeable and has no problem troubleshooting."
suzanne T. knoxville, tennessee July 14, 2023 "I was very happy with the service I received from the technicians that have been here."
john H. new market, tennessee July 11, 2023 "Jesse was on time, polite, extremely professional and helpful."
ted S. knoxville, tennessee July 11, 2023 "Next day service when my heatpump quit working. Tech obviously knew what they were doing. Tech discovered a way to do the repair for less than originally thought, and performed the work for the lower price option."
david F. knoxville, tennessee July 11, 2023 "My A/C stopped working Friday night at 9:30 pm - the thermostats were dead, no air was blowing, no fan running, the outdoor coil was not running, there was no lights and nothing running on the A/C unit. In the attic. I called R&H at 10:00 pm and a live person answered the phone! A two person team came early Saturday morning. They quickly diagnosed and fixed the problem, put the system in order and started it back up. I stood there watching everything they did and they explained everything to me."
danny h. knoxville, tennessee July 10, 2023 "They've treated me fair and I still use them two years in. Always a friendly crew that know their business. I recommend."
danny h. knoxville, tennessee July 10, 2023 "They've treated me fair and I still use them two years in. Always a friendly crew that know their business. I recommend."
edwin J. louisville, tennessee July 07, 2023 "Chris was very professional and did not try to upsell me on items that I don't really need, like happens sometimes with your routine maintenance calls."
darshan F. luttrell, tennessee July 07, 2023 "Jamie was a very pleasant person. He took very good care of me and my house. What I mean by that is he answered any questions I asked and took very good care to watch out for my home and treat like it was his own. Thank you I appreciate it."
ben F. knoxville, tennessee July 07, 2023 "The maintenance men were on time and completed all work timely."
kevin S. knoxville, tennessee July 07, 2023 "Came out to the house next day and corrected the issue."
cheyonne N. knoxville, tennessee July 05, 2023 "Joshua seem to do a thorough job of trying to diagnose some issues we were having with our unit."
pete W. loudon, tennessee July 05, 2023 "Lost our A/C on Saturday of 4th of July Weekend R&M had us up and running on Monday Afternoon."
john B. powell, tennessee July 05, 2023 "Response on the phone was great. communication was very good. We have not had service yet as we are out of town and may be able to solve the problem when we get back, but will definitely call you when we do need help."
donald W. knoxville, tennessee July 04, 2023 "They were both very knowledgeable, honest, an polite... Got here on time an had air-conditioning working in a timely manner. Had parts they needed on the truck."
john S. maryville, tennessee July 02, 2023 "Mike was very respectful and very efficient in getting the problem fixed"
john B. knoxville, tennessee July 01, 2023 "Service Experts at R&M Climate always provide very professional, prompt, kind, compassionate service-very polite and clean. My Tech today was Jesse Davis was excellent and very knowledgeable and extremely polite! I love Lennox HVAC Units!"
jerry J. friendsville, tennessee June 30, 2023 "Service explained what was the problem and what was needed for the repair"
jolene R. knoxville, tennessee June 29, 2023 "Mike was very knowledgeable of his job. He went right to work and completed the service."
betsy L. knoxville, tennessee June 27, 2023 "First they lost my renewable contract. Next after scheduling and being clear about my time limits and directions to specific side of building the tech didn't arrive until 5 minutes before the allotted 4 hour window without the specifics about which side of building to park. I called the office twice. Once halfway into the allotted time to confirm someone was coming and the office said the tech would call when on their way. I called again at 10 minutes before the allotted time limit and was told they "were on their way". When the tech finally arrived he showed me where he was assigned the job only 30 minutes before the allotted time limit and was 45 minutes away on another job. I spent 4 hours waiting for the service that the tech didn't know he was going to do. Not a good experience. Up to that point I have been happy with the residential service we have with R&M. The tech was fine and did a good job."
jim M. loudon, tennessee June 23, 2023 "Punctual on time, very professional, answered all my questions, willing to do anything for the customer, very satisfied as a customer, fully thorough and clear. When explaining things to customer, cant ask for anything more, thank you very much or ask for these two technicians to come to my house again if needed so Will only use you first thing if possible always"
laura H. knoxville, tennessee June 23, 2023 "The team that came out today to install our new HVAC unit and tankless water heater were amazing! They worked hard and made sure to update us on the progress throughout the day."
erin Q. pigeon forge, tennessee June 22, 2023 "I was surprised about how quickly that your company showed up and got the stuff all installed. However when I got online and checked my emails from your company/Advantage program I literally puked!! I was shocked about how much I was being charged by all you guys for this install! I would advise you guys to be TRANSPARENT!! I got screwed on this cost!! I want to cancel going through that Advantage Program and pay you guys just for the LABOR AND COST OF THE EQUIPMENT YOU INSTALLED!!! Please HELP!!!! I never knew this was a 10 year lease and was never told how much the cost would be through that advantage Program, but was just told a monthly payment. All the duct work and electric was already in place as this was NOT a new construction build from scratch. You just had to drop in the new units where the previous was at and connect. I am being overcharged by this company by almost $15,000 according to my hvac person here in Ohio, that I have had do installs for me. Please reach out and tell me how you wish to assist me with this mess!! AGAIN, BE UP FRONT WITH YOUR CUSTOMERS AND TRANSPARENT!! I AM IN SHOCK."
laura H. knoxville, tennessee June 21, 2023 "John and Kevin were both very professional and thorough. They were helpful in answering questions."
ralph G. loudon, tennessee June 21, 2023 "Responded promptly when called initially, didn't have part, but came next day."
rosibel H. maryville, tennessee June 21, 2023 "The technician was very profesional explaining what system of heating and cooling will work for the basement"
virginia T. sevierville, tennessee June 19, 2023 "He refused to come. Said I did not live in Sevierville."
charles G. knoxville, tennessee June 12, 2023 "R&M's work and support has always been very good for me"
gena K. knoxville, tennessee June 11, 2023 "The Techs Ryan and Danny ran thru many checklist points of inspection. They were very confident and professional when communicating with my Spouse.tThey showed us the results of the inspection and we're confident in saying no further plans to correct the unit were necessary at this inspection."
leah D. knoxville, tennessee June 10, 2023 "Koby was on time, in fact, a little early informed of all the things he was doing and why and provided me with the answers I needed. Very polite too."
bob H. loudon, tennessee June 09, 2023 "Ryan (#1 tech) is very polite gets the job down correctly the first time and it's obvious he's very knowledgeable. Excellent tech."
david S. knoxville, tennessee June 08, 2023 "Douglas did everything professionally and explained why it was necessary to do what had to be done."
nick L. powell, tennessee June 08, 2023 "Unnecessary freon recharge. Predatory monthly payment plans, price hikes to encourage membership sign up, technicians unknowledgeable about proper procedure of fault testing/diagnostics"
janet G. knoxville, tennessee June 07, 2023 "They were on time, polite, efficient and completed work in a timely manner."
pattie M. maryville, tennessee June 06, 2023 "Prompt, used time wisely, cared for our familys comfort"
richard R. knoxville, tennessee June 01, 2023 "Service Person, Ryan Bennett, was excellent, one of the best we have had. Kept us posted on progress and findings, found three problems and repaired them. Our system works better now than it has in years. Outstanding service!"
darin C. knoxville, tennessee May 30, 2023 "Service was easy to schedule, tech showed up during the window and was friendly, knowledgeable, efficent"
james k. knoxville, tennessee May 30, 2023 "Friendly, professional technicians who made sure the job was done correctly."
marcia D. dandridge, tennessee May 29, 2023 "Your repair person Mike is excellent and knowledgeable and a true Proffessional!"
martha C. knoxville, tennessee May 28, 2023 "Tech was courteous and knowledgeable. He took the time to explain what he saw during the maintenance check and showed pictures."
david H. knoxville, tennessee May 26, 2023 "Very satisfied. Zack showed up on time, was professional and was in and out in less than an hour. System works perfectly."
sue R. loudon, tennessee May 25, 2023 "Service technicians was very good in sharing information about the unit."
barbara K. knoxville, tennessee May 22, 2023 "He introduced himself, was very polite and professional. And quickly remediated the issue."
joe B. dandridge, tennessee May 21, 2023 "Excellent customer service and care by office and field techs."
hartsell M. talbott, tennessee May 19, 2023 "After waiting several hours for technician the office called at 7:30pm and said we needed to reschedule my appointment."
judy s. knoxville, tennessee May 18, 2023 "The technicians were very thorough in their explanation of the AC problem"
karen E. maryville, tn, tennessee May 18, 2023 "Ryan is always pleasant and knowledgeable and thorough."
donald W. knoxville, tennessee May 17, 2023 "He seemed thorough and explained stuff. And friendly too."
robert D. lenoir city, tennessee May 17, 2023 "The technician (Darwin) was outstanding in finding and fixing installation failures. I would give him a ten. My problem, at this point, is getting the local R&M office to commit to evaluation of damages caused by a condensate leak that was caused by installation failures on equipment installed on 3/28/2023. The answer to the next questions will be framed by uncertainty about whether R&M's local office will commit to a professional remediation opinon concerning damages which were caused by their installers."
aaron H. loudon, tennessee May 17, 2023 "Koby handled the technical side and was very through in diagnosing the issues with my current ac unit and explaining the issues. Chris was great at walking through my options for upgrading to a newer unit"