"We were satisfied with Caleb as a technician & work servicing our system, BUT he didn't put the bootees on over his shoes. When we realized it the damage was done...we ha..."
"The service was quick and reasonably priced. The only reason I didn't give a 10 is because the service tech accidentally blew dirty water all over my wall and did not ack..."
"The technician explained how the unit works to my wife who was most appreciative."
"I appreciated how Caleb presented himself. Even though he is obviously young, he was very knowledgeable. He took his time explaining what he was doing and why and also ..."
"Technicians always do a very thorough job; always ready to listen to customers description of symptoms and problems; never in a hurry to rush away from job until customer..."
"Came around time said he would, professional looking, seemed knowledgeable,
performed necessary work, gave a report of system, courteous. "
"The tech did not do a thuorgh system check. Would not recommend keeping him as an employee. "
"prompt courteous and thorough
"He was very thorough and professional. He took his time and was very patient answering my questions. Also, I'm disabled and he switched the direction on my ceiling fans f..."
"demonstrated professionalism, and respect."
"The technicians replaced the HVAC efficiently and quickly"
"Technician showed up on time and completed work promptly."
"Prompt, courteous and professional attention to my h/as needs,"
"The service tech arrived within 2 hours of my call after hours and promptly took care of my problem."
"Very polite, very informative about any problems!! Respected our property and answered all our questions. Always in a GOOD mood. Very nice gentleman.Jimmy is the best, ..."
"Technician very knowledgeable &explained things through."
"Bob is so very knowledgeable on dated heat pumps..."
"Fast, efficient, courteous"
"You should send these survey's out sooner, as it is difficult to remember everything.
"He explained everything he was going to do when he started and then came back to report his findings. A very agreeable, easy going personality too."
"Efficient, knowledgeable and informative "
"On time, neat, competent."
"Cooperative and on time. "
"He was efficient and timely. "
"Prompt service and repair"
"Caleb did a good and thorough job. He checked the temps coming out of the vents, and all seemed fine. Caleb is a very professional and friendly young man."
"Tech seemed inexperienced, didn't do very much, and tracked grease into the garage (not from my residence)."
"Staff was kind and informative"
"On time, polite, through."
"prompt and courteous technicians I didn't put 10 because one technician had to leave to retrieve a filter for my system and it seems like the possibility that my filter w..."
"Simply the maintence agreement inspection. No problems were observed and thatch was courteous and efficient. "
"Part to repair air conditioner had to be shipped from another location which required extra days without air conditioning."
"Tech would not fill up the AC unit. Tried to upsell us on a leak search. Lied to my wife when I told the guy no over the phone. Never using you guys again. I paid $50 ..."
"Jimmy is reliable, efficient, knowledgeable, and punctual. A 'to be trusted' technician."
"Great serviceman. Very nice. Worked quick."
"they told me I needed something that I found out I did not need"
"The technician was on time, professional, courteous and did what he needed to do"
"Quick, efficient and very knowledgeable."
"no problems, tech was great."
"Technician was courteous and knowledgeable."
"The technician was very professional, arrived on time, very friendly"
"Service man was on time, courteous, friendly, and very efficient"
"Technician did all I could have hoped"
"Everything was covered in an appropriate amount of time."
"Tech very courteous and professional."
"very professional and polite"
"We are very satisfied with our service."
"Tech was on time, friendly, efficent"
"Easy to schedule. Technician prompt, confident, knowledgeable, courteous, efficient, pleasant. "
"courteous and professional"
"I believe the problem with our condensation drain was caused or not resolved when we had routine maintenance done. Then, after the condensation drain clogged and overflow..."
"Ryan very thorough and profession and friendly"
"The work watch thoroughly and completely done in a timely fashion and the service person was very knowledgeable and friendly"
"ON TIME, VERY PROFESSIONAL, VERY EFFICIENT"
"Bob does an excellent examination of the A/C system, very thorough and most pleasant. "
"service tech was on time, friendly and efficient."
"Got right to the problem, provided the correct solution."
"Iuseac was extremely well qualified, courteous, and knowledgeable. Enjoyed working with him"
"He answered all of my questions and was very professional."
"From appt. making to service call, all very professional and satisfactory."
"They came when they said they would. You kept me posted as to what was happening with our order."
"service great, scheduling lousy: attempted to use the Internet for scheduling and got a confirmation e-mail that I succeeded, then received a phone call explaining that i..."
"Your technician was very thorough and explained the what and why of everything he checked. Quite frankly he was the best representative of your company I have met. "
"Jimmy was very rude and condescending."
"Technician was very nice and very thorough"
2)friendliest and most professional technicians
3)they are trustworthy (I have caught technicians goofing off on several occasions with other firms.)
"The tech did a good job"
"Leonard is very good at his job, and trustworthy."
"on short notice the service man came in a very short time."
"Call ahead was placed, technician arrived on time, and he explained the service he completed. "
"for me at least the only fault is the charges. "
"The technician arrived within the allocated time and did the job in a reasonable time."
"Very good service technician"
"Technician showed up on-time and completed the work. Technician was friendly and knowledgeable. "
"The technicians were on time on the planned date. They introduced themselves and went to work. As far as I can tell everything went well."
"Technician provided answers to my questions."
"Leonard did a great job, as always. He is very efficient and professional, as well as being very cordial."
"Prompt, went straight to problem area, conducted couple measurements, identified the problem, and quickly solved the immediate problem."
"Service man was excellent.."
"The technicians always to a great job. They respect my home and are very courteous. ..."
"Tech was one time and was very helpful."
"Our service turned out to be routine, with everything working just fine on our 2 HVAC zones. The technician did a thorough and professional job."
"on time and very courteous. "
"Love Bob, always glad when he comes."
"Courteous and complete "
"The service guy was great."
"The serviceman was polite and seemed informed."
"The Technician or Resident Sales Consultant showed real concern for my needs and completed work in a very professional way."
"The technician came on time and completed his tasks quickly.
"Identified some parts needing replacement and replaced these parts in a professional manner. Arrived on time and proceeded to service the equipment in a professional mann..."
"He seemed to be very thorough in checking out our systems, and communicated what he was doing."
"I always ask for a filter replacement. The service man told me that it was very dirty. But then told me the office didn't tell him to bring a replacement. This has bee..."
"I was not home - my neighbor covered for me and it seems the job was done correctly."
"He was on time. And the heat and air are still working ??"
"Tech arrived on time early actually was courteous efficient and explained any questions I had."
"Thorough job except he did not look at my furnace filter to make sure it was clean."
"My WiFi password has changed. The outside temperature on my thermostat requires my WiFi. Technician (nor I) was not able to set new password. I need someone to come and r..."
"Excelent service as always by service tech - thorough, arrived when stated he would arrive, professional, courtesous and helpful with questions."
"Service person did not find any problem with our system!"
"The Tech came in and went right to work (with bootees on) and took care of both up and downstairs units, outside check, then came in and told us his diagnosis...very nice..."
"Friendly, works quickly and quietly and is efficient. We like him...."
"Called, prompt, thorough"
"Tech appeared to be very knowledgeble."
"Bob Johns is great! He is efficient, professional, attentive AND very careful in what he does. I am grateful that Miss Cassy (upon my request) ALWAYS sends Bob to to the..."
"He was very professional and explained everything he did. He made sure everything worked like it was supposed to before he left."
"My thermostat was replaced for free."
"The technician called and said he had a cancellation and could come over sooner if we wanted him to. Yes, of course that was fine. He was very courteous, polite, seemed t..."
"Receive a phone call setting up time & information I might need.
Tech was very thorough & set up parts I need in the near future.
Tech was very thorough &..."
"Bob does good work, but he didn't call before he came. But we were last anyway, so it didn't really matter."
"Bob serviced the unit and then he answered questions that I had."
"You have the wrong email address. I do not live in Tennessee and have never had R&M provide service. Please remove my email address from your system."
"Efficient and friendly service--Bob"
"The Honeywell Humidifer has not worked almost from the beginning despite multiple attempts. Finally, a new one from a different manufacturer was installed. The guys did..."
"Technician did the job he was suppose to do with no problems. My question is that the receipt he provided me with had a different expiration date than mine does. Mine has..."
"Bob was knowledgeable, thorough and efficient"
"on time, courteous and efficient."
"Very personable , pointed out things I might want to do to make things better for me and the house. "
"Timely, courteous and thorough."
"He did just fine. I have no complaints. He seemed to do his job thoroughly and efficiently."
"Excellent and courteous service"
"On time, thorough service."
"Polite, efficient, helpful."
"Very complete check of both systems."
"Based upon past experience in submitting on-line surveys to R&M I am reluctant to be too forthcoming in my response."
"After waiting from Friday through Monday, Technician came with the needed parts, which they had to get from Atlanta, at 2: 40 p.m. Installed the new wheel and blower, was..."
"Vastly over charged for labor associated with warranty work. No charge for part but charged $377 for 45 minutes of labor. "
"Outstanding professional courtesy. Please show my phone number as 865-363-3779...could not change from my end."
"Superior work arrived on time"
"The technician did his job well."
"Justin, Bradley and Kevin were very knowledgeable and listened to all of my concerns. They were courteous and professional"
"Tech's were prompt courteous cleaned up well and answered all questions and offered valuable advice."
"Thorough, courteous, very pleasan -"
"Same problem reoccurred next day, tech came back next day and solved it."
"He was on time and completed work in a timely manner. "
"The system was installed July 2014. I have mentioned to the techinicians several times that during real cold weather the system doesn't keep up. They explained how the em..."
"Caleb was nice and polite.He was on time and had good suggestions."
"Caleb was pleasant and very efficient."
"Jimmy was efficient in correcting a previous programming oversight."
"The technician was very professional and did a good job"
"He is always courteous and polite and seems to know exactly what he is doing."
"Very Professional in every way"
"Technician showed up on time and was very thorough with completing the inspection and maintenance of my heating and a/c system. "
"nothing to complain about"
"prompt,quickly finished, what more could you want"
"The tech was great! Explained every thing he did"
"Tech was professional and installed the Thermostat correctly and quickly. "
"Technician very knowledgeable and respectful of my property."
"Courteous and efficient"
"Technician was knowledgeable. "
"VERY COURTEOUS, POLITE, AND EFFICIENT - JOB WELL DONE !!!"
"Response to diagnose was excellent. Had to wait for part that had to be ordered and took about a week and one-half to get back to do repair."
"The technician spent a lot of time try to figure a problem that wasn't occurring consistently."
"Prompt, respectful and professional service is key to customer satisfaction."
"Service tech on time, very professional and knowledgeable... "
"I had no heat------The service Tech came, said he fixed it and left, the heat never came on again! My family was cold."
"Very friendly - professional service. "
"Good service & very nice young man!"
"I walked downstairs while the technician was working on the furnace units to find him sitting on a storage container looking at his cell phone. Maybe he was waiting for a..."
"Courteous representative with good answers to my questions."
"Always explains thoroughly."
"Leonard the tech. Knows my system and is well qualified to service it."
"Timely arrival, however there were 2 people and i did not get an explanation why.
Also their house bootes were not used or I did not see them no damage but different fro..."
"Showed up on time, did work well"
" Bob is very professional and capable of answering any questions we have and always on time! Appreciate him!"
"The labor and technician was very good and accomplished the repair.
However, I feel strongly that the total cost (part and labor) was well overpriced.
The part can be ..."
"Service technician arrived on time, was courteous, put on his booties, and explained what he did."
"Checked out everything quickly; no problems anywhere"
"Good Service by this tech."
"they are always great to deal with"
"jimmy was very thorough on temp distribution over entire house hechecked every thing"
"The service technician, Leonard, was very personable and very thorough. I feel confident that if there had been a problem, he would have identified it. I was very pleas..."
"He was on time, called first, used shoe protection, advised me on ways to save money, and did his job in the way we have always experienced with R & M. "
"Technician completed service in a timely manner as well as being curtious h respectful."
"Inspection completed with no problems. Technician pleasant and careful."
"Your tech arrives on time as scheduled, is professional, polite, friendly and appears to thoroughly check everything,"
"Very capable and polite service rep. Came on time. Was respectful of my home."
"Tech was very personable and thorough. Seemed to know what he was talking about."
"The representative was very thorough and checked every vent. He spent time checking everything out. He was very prompt and friendly."
"Technician was very thorough"
"We are always glad when Bob comes. We trust that he does what he is suppose to do and he is a very nice man. "
"Tech was very professional and informational."
"Dedicated with knowledge of system. Mannerly, polite, neatly groomed and good personality. Even took time to see our new puppy.
"Installers were great. On time, courteous, and professional "
"Technician was very friendly and explained what he was doing."
"Technician didn't come prepared with a proper ladder, didn't wear protective booties and came back in the house without ringing the door bell. "
"prompt, courteous, efficient"
"The Technician was prompt, and professional."
"My unit is 20 yrs old & Bob knows my unit... Have had techs in the past that say"never saw a unit this old!""
"Serviceman was very polite, identified and fixed the problem."
"the technicians were concerned to get my problem resolved timely. The only down side was it did take three days to resolve the problem, but in the end, the problem was r..."
"Straight talk on age and condition of package unit and options."
"He was competent, courteous, timely and attentive."
"Same service rep as last year, friendly, efficient"
"Seemed efficient and thorough"
"Bob Johns is VERY proficient and professional. He is also personable and thorough. I have always insisted on his servicing my unit. I a glad he works for R&M"
"The technician was very agitated, rude and very high pressure. Technicians in the past have been great. "
"Everything was fine except that the part was not on hand and had to be ordered."
"larry does a great job!"
"Bob is a pro! He is excellent at what he does and he is very personable. The man is efficient!"
"As far as the service goes, they did what was needed, replaced the fan. My complaint is the $542 I was charged for 75 minutes of work and the lack of transparency about ..."
"Always on time!!! And alwYs outstanding service... And friendly staff."
"Not dissatisfied with Leonard. He has worked on this system before. Problem is that the unit switches off & on..... for one cycle ( I supppose). Once the house is coole..."
"They were courteous, hard workers,
fast,and they knew what they were
"Quick Service, knowledgable, friendly technician, signed up for Service Plan."
"The technician was very professional. "
"The technician knows what he is doing and does a great job. He was courteous. "
"Technician was very knowledgable. He was professional and found the problem immediately. He was friendly, nice and extremely easy to talk to. He found out it was our star..."
"Arrived on time, thorough and not interested in just selling another AC unit"
"The service technician was courteous, polite and knowledgeable. He explained a problem with had to me, and said he would set up a time to return to check on it."
"Information provided by technician was very helpful"
"Timely ordering of parts. Fixed problem after parts arrived."
"The tech was very knowledgable and easy to talk with."
"The technician was very knowledgeable about HVAC's."
"Both technicians were very professional and explained the processes"
"A/C system was working fine prior to service. System checked out OK by technician. Ten hours later, A/C is running continuously and discharging air into the house that ..."
"Sandy provided customer service excellence and was able to get a technician to my home for an emergency service call the day I called. Bob was the technician and was abl..."
"The technicians were very respectful and explained why they were doing what they were doing."
"My service call was performed with upmost professionalism and good communication of my HVAC unit update. "
"Leonard is polite and personable. When he comes to service my HVAC, I am confident he is providing the best service possible. "
"very, very professional"
"From the initial call to schedule an appointment, until the completed service, I was treated with respect my satisfaction was the ultimate goal with everyone. "
"Technician was very courteous, knowledgeable and efficient."
"The Tech let me know when he was on his way to my house, that is very impt! He was thorough, careful, & kept me informed. "
"TECH WAS VERY COMPETITENT"
"Good service last week. "
"Our technician, Jimmy, was one of the very best service providers that we have ever encountered. He was kind and helpful, explaining everything in language we could under..."
"prompt polite and professional"
"The Technician was very friendly and professional."
"Good explanations and thorough service"
"Great Tech.and through service."
"Bob, #111, has been here before and in fact 4 of last 5 visits have been by him.
He is knowledgeable, courteous and does a good and thorough job."
"on time, professional people,know their work"
"Jimmy did a very professional job."
"Serviceman very knowledgeable, courteous and responsive to concerns."
"Service was completed as promised"
"Service technician very professional, performed great work"
"The service technicians, Josh and Padraic, arrived on time and were very professional and knowledgeable. They worked steadily without taking a bunch of breaks."
"The technician was on time, was polite, friendly, professional in doing his work, took off his shoes while in house, etc. "
"this technician did the most thorough job of maintaining our units than all previous scheduled maintenance visits."
"Leonard was on time, knows my system, courteous, and efficient. I always try to ask for him."
"The service rep arrived on time and gave my air conditioners a thorough check-up. Leonard did an excellent job cleaning my units and answered all the questions I ask in..."
"Professional, curtious, timely service."
"Your technician was extremely thorough----checked out everything, professional, polite, friendly."
"The service technician was very friendly and efficient."
"They were on time and provided the maintenance service ."
"On time service, friendly people, both the technician and the person who scheduled my service "
"knowledgeable and friendly service person"
"The Technician was very friendly and experienced in what he was doing!"
"Email sent to wrong person. I did not have service and my name is not jack. "
"my technician is very kind and works quickly and efficiently
"Seemed to do a very thorough job. Answered our questions and was very courteous."
"Find Bob very professional & always answers all if my questions.."
"Prompt service, courteous, explained thi