Reviews

Average Rating
663 Total Reviews
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"David Hodge was awesome, very professional."
"Thomas was very professional, neat, and explained everything thoroughly."
"Our emergency heat was not keeping up with the cold weather. Tech said that 3 of 4 heating units had failed. $1200 + to replace. But recommended replacing both inside a..."
"Tech was very professional, knowledgeable, and personable."
"Jeff has been most helpful and accommodating since our purchase of our Lenox system earlier last year. We have had some problems and he has always handled them in a prof..."
"Technician was on time, and did his work very efficiently"
"The technician was extremely courteous and conscientious. He was very focus in completing his assignment. "
"Xavier was very courteous and had to go out of his way to get special filters for my unit and come back and finish the tune up. He was pleasant to talk to about your serv..."
"Great service, very informative."
"Installation was skilled and efficient."
"Well he was fast and clean ..... and it’s going to be zero degrees in Mount Juliet tonight and we’re warm...... thank you so much. "
"Bob is always professional. When ever I need service, I request Bob"
"The service was done on a timely bases."
"An excellent technician."
"Service rep was very thorough."
"Service rep. is always on time, calls when he is on the way, and completes his work in moderately good time."
"Ryan Bennett, who was my service technician, was GREAT! He went above and beyond to try and get the heat back on here. "
"Excellent service technician"
"Great service and really detailed, very nice too"
"very professional in every way"
"On time and quick response "
"Overall great service"
"I have always had extremely good service from all of your service technicians. They are always very courteous & knowledgeable."
"On time. Courteous. Job executive wryly done. "
"The techs were polite and very good at making sure all my questions were answered. Mark Key and Johnathon"
"Courteous and punctual "
"Donelson always does excellent work. I don't have all the men's names....one was Jason, I think, another was Jeff Owensby. They talked to each other to make sure I got th..."
"The problem was not solve. The problem was completely misdiagnosed. We were told there was a leak and probably we would need to buy a new unit. Actually, there was no lea..."
"Very timely response, effective solution, and took the time to answer my questions."
"Xavier came out in ice & snow to service and maintain my equipment. I think he went over and beyond the call of duty when most of the city was shut down."
"courteous, friendly, knowledgeable, respectible"
"Outstanding service...quick....professional.....Technician-Alan did an outstanding job....everything was outstanding.....i felt like I was the only customer......"
"Ryan was amazing he answered all my questions very polite and professional. I recommend DA to everyone. "
"Quick and efficient "
"Dylan explained in detail what was wrong and was very honest as to our options."
"Aaron is very professional and dependable"
"Alan is amazing. Efficient, smart and gets the job done well. "
"appointment was on time and thorough"
"Alan explained what my problem was and the parts needed. He oiled the bearings and it is doing much better without the new parts."
"Ted did an excellent job of explaining the problem and how to deal with it."
"Tech was great let me know he was running behind. When he arrived he provide excellent service as he explained what he was doing. "
"Nice guy. Very helpful."
"Richard is always so awesome! He always knows what the problem is and how to fix it! He's always fast to get there. I have full trust in him and his work. He's the reason..."
"Quick response to parts needed and installation of them. "
"The service was very good. No complaints."
"I called another Heating and Air company and was told they wouldn't be able to get to me for 3 days. "
"He was very courteous & did a great job."
"Courteous, efficient. Only problem - technician unplugged the transformer for the security system (accidentally ??) and did not restore or did not recognize"
"Service calls from home care companies may or may not be organized well, it can be frustrating. Service Experts is always on time, do what they say they'll do, and get th..."
"He was very helpful worked well and quickly."
"Your company always provides great works."
"Very courteous and told me every thing that he was going to do."
"The technician was knowledgable, respectful, and capable."
"The technician did not know how to trouble shoot my unit and gave me bad information on what the root cause of the problem was. I was charged service charge fee for telli..."
"We were lied to from the beginning with scheduling problem and then diagnostic fee then price quote"
"on time, very courteous, very careful inside the house. Overall, just a pleasant experience."
"felt it was done good"
"Friendly and efficient tech worked on our unit."
"Fast, friendly, professional service always"
"Very satisfied with the heat and air service but, at the time we installed the unit we also had a whole house humidifier installed, we had need service light flashing and..."
"Arrived when they said they would."
"quick service"
"Because I have an excellent technician that I specifically request for every service call."
"Technician was efficient and seemed to answer all questions honestly "
"The technician knew his business and handled it in a professional manner explaining to me what he was doing with each step."
"Jeff is the best!!! Been using him for years. Please give him a raise!"
"Always the best."
"Technician was prompt, competent, thorough, friendly."
"Cory was prompt, courteous, thorough and answered questions patiently."
"Fast, efficient service"
"He was informative "
"Upstairs unit has failed 4 times since UV light was installed. Tech came by on 12/26/17 and repaired. It worked for 2 days. Still no heat. What do we need to do to get th..."
"Checked out unit good &told me exactly what he found."
"Technician was very friendly and conscientious. "
"did the job well "
"Because I was very satisfied with the performance of the work, his care of my property and information on how keep system running properly."
"Timely quality service "
"He was professional and did a good job"
"In spite of being a Saturday before Christmas, every effort was made to obtain the needed part and to repair furnace. technician was extremely careful regarding carpetin..."
"On time and very efficient."
"I told tech outside fan had failed. After 2 hours he agreed. Said part was under warranty and installation would cost $377. I called Chancey and Reynolds . They installe..."
"Calib was very professional and seemed to do a good service on the HVAC system."
"They came in the time promised and fixed the problem."
"He was professional "
"On time courteous "
"The technician was very honest and forthcoming with what needed to be done! Very professional"
"Technician was friendly and knowledgeable."
"Tim Bailey is an excellent and very courteous technician. We always feel well-taken care of by Tim."
"Bob Johns is a wonderful man. He is professional, friendly, efficient and proficient. R&M should be proud to have him on their team."
"Service Expert was on time, polite, and considerate. Worked expediently and completed the service timely. He answered any questions I had."
"Beause all went well...as scheduled."
"On time. Polite. Did a good job."
"The technician knew exactly what the problem was and provided a solution. I am not sure why this was not offered a year ago when the problem first surfaced. Also at that ..."
"very profesional"
"The technician was on time, thorough, and quite courteous"
"Ok job could improve better in the future."
"Called ahead On time Very courteous Worked effectively Asked about problems with system Very trustworthy "
"Jimmy always does thorough inspection and work. This visit was no different."
"Service met expectations."
"pleasant"
"Arrived on time; pointed out what he was doing; took the time to check my unit thoroughly."
"Ryan did an excellent job...one of the best technicians we have had...very thorough"
"Jake was very professional, thorough, and I really appreciated that he didn't talk a lot while he was here and focused on his work."
"DAC has been a phenomenal company to have serve us. The folks are so high class, polite and respectful. "
"good service"
"On time, friendly technician, well done"
"because tech was on time and completed the job and explained what he did"
"My husband was concerned because he didn't understand a noise coming from our heat pump. The tech explained how a heat pump works and let my husband tag along with him e..."
"FELT TYLER DID WHAT NEEDED TO BE DONE AND COURTEOUS"
"Did a great job on the heat and air, our humidifier that was installed at same time and new system was blinking service light, technician worked on it and got light to go..."
" I think the tech was not the most honest person. He refused to give me an estimate. "
"excellent technician"
"Got to me in a timely manner."
"he was very nice and explained everything to me."
"Arrived timely"
"I wouldn't have expected anything less."
"professional, friendly "
"When are you going to accept that I HAVE MOVED? I have mentioned it to people over the phone, and the tech should know also. I am at Richland Place and will never need ..."
"the technician was considerate and did a fine job of inspecting the unit. he explained all of his findings and recommendations and answered all my questions."
"So- I dealt with several Donelson Air employees during my heat/air replacemetnt- first was the technician who hated to tell me the bad news- he was great- second was the ..."
"Technical arrived timely, was very professional, and cleaned up behind himself"
"On time, courteous, efficient"
"Nathan (?) was polite. He was helpful, changing out filters I provided. He was clean, covering his shoes outside on the porch before he came in. He told me everything he..."
"The phone personnel and technicians were very good.i am having problem with the product that was installed. The air flow has increased but on the cold days we have had la..."
"On time, clean, polite, familiar with my house and system. Not at all intrusive or disruptive. "
"Great Technician that takes a lot of pride in his work"
"Timely arrival. Professional and thorough in his check-up of our system. Attention to detail is something one looks hard to find in employees. This man did an excel..."
"The technician was very prompt. Our service window was 12 to 2 p.m., and he arrived just a few minutes after 12 noon. He was very polite and personable."
"TRY TO OVERCHARGE ME QUOTED 377 FOR LABOR THAT I GOT DONE FOR 109. FAN REPLACEMENT TOOK 10 MINUTES"
"They did an excellent job. No problems.."
"Good service. Explain problem in detail about the service on each furnace. "
"David Hodge was very nice and professional."
"efficient, knowledgeable, courteous "
"the serviceman was very polite and helpful "
"Timely and friendly service"
"I've always been satisfied with Donelson Air service experts."
"Technician very friendly, professional, and answered all questions. Was also very clean/careful entering/leaving home!!"
"Received dependable service as usual for a long time."
"he did what he was suppose to do"
"The serviceman was on time, very friendly and respectful while at my home. Completed the service in a timely manner."
"Friendly, knowledgeable tech. Took his time checking unit. Changed filters. On time. Called prior to arrival. Pleasant experience."
"the technician was polite, professional and did the job in a timely manner. I greatly appreciate he did not try to pressure me into buying additional services."
"I had a second company come out to complete an assessment of my unit. They did confirm that I had a leak. The technician, however, said that there was no way possible f..."
"Corey was a very good technician. He gave us tips on keeping heating and cooling costs down."
"It was fast, friendly, and efficient!"
"Would have been a 9 but was an hour late. The tech was very polite and clean and seem to be competent.."
"Fast and efficient service."
"Technician very knowledgable and professional"
"Nathan does a great job."
"Technician knew what he was doing and got it done. "
"on time, quick service, friendly."
"Great available friendly service"
"Great service..very knowledgeable young man"
"--"
"over all service was excellent "
"Knowledgeable, experienced and did the work in a timely manner"
"Quick and effecient"
"Technician was knowledgeable, friendly, and respectful."
"arrived on-time, addressed the matter efficiently, and did not try to pull any BS about needing to do unnecessary work"
"I have an air cleaner on my heating/cooling system that I can purchase only from Donrlson. For several years now I have had to continually remind A1 associates schedulin..."
"Efficient and fast "
"The easy of payment, setting up appointment, and the arrival of the technician was great."
"Nathan Bishop is why I love Donelson Air, he is fantastic"
"After maintenance technician's visit to get the heat pump ready for fall, fan stopped working on the AC unit. Repair person who came on Sunday spent 3 hours but did not ..."
"Efficient use of time, respect for me and my home, exceptionally courteous and friendly technician"
"Excellent service from "Chuck". He even brought "Tommy" with him one of the days. They overnighted the parts, helped me, and came out after hours until the problem was so..."
"Arrived in a timely manner, spent all the time he needed to diagnose the problem."
"We were satisfied with Caleb as a technician & work servicing our system, BUT he didn't put the bootees on over his shoes. When we realized it the damage was done...we ha..."
" Error on the service tech was very polite told us all about the furnace and how it works and told us about the special deals you have on right now . He was very thorou..."
"Consultant was professional "
"Efficient work."
"Seldom give a 10"
"He toot his time and explained to me what he was checking and the condition of my unit.. all was good.."
"The technician was very thorough on checking for the problem. He was very polite and nice to deal with."
"no comment"
"The service was quick and reasonably priced. The only reason I didn't give a 10 is because the service tech accidentally blew dirty water all over my wall and did not ack..."
"The technician explained how the unit works to my wife who was most appreciative."
"Nice guy"
"On time, efficient, and very knowledgeable."
"Punctual, worked efficiently"
"I appreciated how Caleb presented himself. Even though he is obviously young, he was very knowledgeable. He took his time explaining what he was doing and why and also ..."
"Technicians always do a very thorough job; always ready to listen to customers description of symptoms and problems; never in a hurry to rush away from job until customer..."
"Came around time said he would, professional looking, seemed knowledgeable, performed necessary work, gave a report of system, courteous. "
"Service Technician preformed system check-up on heating in a timely manner and explained every thing that he did in the check-up. He was very friendly and was a proud of ..."
"Excellent Customer Service / Excellent knowledge of what needed to be done / the technician came to check the a/c but checked the heater instead due to weather was going ..."
"He was on time. Both units were serviced in two hours."
"The initial service was handled promptly but could not be repaired due to needing parts. In all the years we've used Service Experts, it has never taken 4 days, the 4th d..."
"The tech did not do a thuorgh system check. Would not recommend keeping him as an employee. "
"Technician arrived on time and went right to work."
"The gentleman who came to service our systems has been to our home several times and he always does a complete and thorough job. He knows what needs to be done and he is..."
"prompt courteous and thorough "
"Always prompt and courteous."
"Technician was great. Talked me through all parts of the service."
"Service excellent as usual"
"Caleb is excellent."
"because this technician didn't try to tear my unit up like the last one did at the spring time"
"very good technician. Very careful, well informed and good communicator "
"Had an appointment confirmation of 0800am-1000a, on September 22, 2017. I called Customer service at 100pm asking about tech. Transferred to dispatch who called tech and ..."
"I was contacted with a message that our service person was on the way. He was prompt, very courteous, and explained what he did."
"Everything was fine."
"He was very thorough and professional. He took his time and was very patient answering my questions. Also, I'm disabled and he switched the direction on my ceiling fans f..."
"demonstrated professionalism, and respect."
"The technicians replaced the HVAC efficiently and quickly"
"Technician showed up on time and completed work promptly."
"Prompt, courteous and professional attention to my h/as needs,"
"The service tech arrived within 2 hours of my call after hours and promptly took care of my problem."
"Very polite, very informative about any problems!! Respected our property and answered all our questions. Always in a GOOD mood. Very nice gentleman.Jimmy is the best, ..."
"Technician very knowledgeable &explained things through."
"Bob is so very knowledgeable on dated heat pumps..."
"Fast, efficient, courteous"
"You should send these survey's out sooner, as it is difficult to remember everything. "
"He explained everything he was going to do when he started and then came back to report his findings. A very agreeable, easy going personality too."
"Efficient, knowledgeable and informative "
"On time, neat, competent."
"Curtious and efficient"
"Cooperative and on time. "
"He was efficient and timely. "
"Prompt service and repair"
"Caleb did a good and thorough job. He checked the temps coming out of the vents, and all seemed fine. Caleb is a very professional and friendly young man."
"Excellent service"
"Tech seemed inexperienced, didn't do very much, and tracked grease into the garage (not from my residence)."
"Staff was kind and informative"
"always great service"
"On time, polite, through."
"prompt and courteous technicians I didn't put 10 because one technician had to leave to retrieve a filter for my system and it seems like the possibility that my filter w..."
"Simply the maintence agreement inspection. No problems were observed and thatch was courteous and efficient. "
"Part to repair air conditioner had to be shipped from another location which required extra days without air conditioning."
"Tech would not fill up the AC unit. Tried to upsell us on a leak search. Lied to my wife when I told the guy no over the phone. Never using you guys again. I paid $50 ..."
"Jimmy is reliable, efficient, knowledgeable, and punctual. A 'to be trusted' technician."
"Very professional job "
"Great serviceman. Very nice. Worked quick."
"they told me I needed something that I found out I did not need"
"The technician was on time, professional, courteous and did what he needed to do"
"Quick, efficient and very knowledgeable."
"no problems, tech was great."
"Technician was courteous and knowledgeable."
"The technician was very professional, arrived on time, very friendly"
"Service man was on time, courteous, friendly, and very efficient"
"Technician did all I could have hoped"
"Everything was covered in an appropriate amount of time."
"Tech very courteous and professional."
"very professional and polite"
"We are very satisfied with our service."
"Tech was on time, friendly, efficent"
"Easy to schedule. Technician prompt, confident, knowledgeable, courteous, efficient, pleasant. "
"courteous and professional"
"I believe the problem with our condensation drain was caused or not resolved when we had routine maintenance done. Then, after the condensation drain clogged and overflow..."
"Excellent"
"Ryan very thorough and profession and friendly"
"Professional "
"The work watch thoroughly and completely done in a timely fashion and the service person was very knowledgeable and friendly"
"Very good service."
"ON TIME, VERY PROFESSIONAL, VERY EFFICIENT"
"Bob does an excellent examination of the A/C system, very thorough and most pleasant. "
"service tech was on time, friendly and efficient."
"Got right to the problem, provided the correct solution."
"Iuseac was extremely well qualified, courteous, and knowledgeable. Enjoyed working with him"
"He answered all of my questions and was very professional."
"From appt. making to service call, all very professional and satisfactory."
"They came when they said they would. You kept me posted as to what was happening with our order."
"service great, scheduling lousy: attempted to use the Internet for scheduling and got a confirmation e-mail that I succeeded, then received a phone call explaining that i..."
"Your technician was very thorough and explained the what and why of everything he checked. Quite frankly he was the best representative of your company I have met. "
"Jimmy was very rude and condescending."
"Technician was very nice and very thorough"
"1)Best service 2)friendliest and most professional technicians 3)they are trustworthy (I have caught technicians goofing off on several occasions with other firms.) ..."
"The tech did a good job"
"Leonard is very good at his job, and trustworthy."
"on short notice the service man came in a very short time."
"Call ahead was placed, technician arrived on time, and he explained the service he completed. "
"for me at least the only fault is the charges. "