Exceptional Furnace Service in Knoxville with the Comfort of Our 100% Satisfaction Guarantee*

Frequently Asked Questions

We may be able to help with your heating questions easily at the links below. If not, just click or call.

• How often should a furnace be serviced?

  Homeowners need to have their furnace or boiler system serviced at least once per year. This may help prolong the heating system’s life time and help to lessen repairs and utility costs.

• Is preventative furnace maintenance worth it?

  Heater maintenance is like car maintenance. Routine furnace maintenance is vital to helping your heating system be as durable as possible.

• What can be done to protect my home from carbon monoxide?

  Here are a couple of things you can do to keep your family protected from carbon monoxide:

  • Heat up your car or truck outside of your garage. Cars are a substantial source of carbon monoxide poisoning, so do not leave yours running in the restricted space of a garage. The same is true for gas equipment such as lawn mowers or snowmobiles.
  • Don’t run ovens or grills as heaters. These appliances are safe when used right but can create carbon monoxide when used for a lengthy period of time in small spaces.
  • Don’t operate a gas generator indoors because it produces fumes.
  • Have your chimney inspected by a specialist. This ensures chimneys and vents aren’t blocked and are connected appropriately.
  • Confirm gas appliances are operating correctly, particularly your heater. You can ensure efficient, safe operation by booking routine furnace maintenance with R & M Climate Control Service Experts.
  • Add a quality carbon monoxide and smoke detector on every floor of your home, especially close to bedrooms and common areas where gas appliances can be found.

• How can I bring my heating costs down?

  Having your systems maintained will help bring costs down. Check our membership plans for regular tune-up service information. This will inform you about proper maintenance and why it’s crucial.

• What brands do you install and service?

  We service and install all popular brands, makes and models. As a bigger HVAC company, we have fast access to parts and systems for quick replacements.

• Do you provide emergency service?

  Yes. Our Experts are simply a quick way away, whether you’re trying to find a furnace repair in the dark of a cold winter night or an AC replacement before a heat wave arrives.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is dispatched to your home to diagnose the root cause of what’s affecting your HVAC system. The service call charge covers the technician’s time, knowledge and any gas or other travel expenses associated with assessing the problem. It’s in essence a service fee for the technician’s professional inspection to find the cause of the malfunction.

  It’s like a doctor’s appointment. They need to examine you to understand what’s wrong before suggesting treatment. Just the same, the technician we send must diagnose your system to decide on the needed repairs or maintenance.