What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your AC system needs repair at your Knoxville home and you’re not sure what to expect. It’s nerve-wracking enough to let an AC repairman into your home, but then to wonder what they’re going to do tends to add another level of anxiety. No worries! R & M Climate Control Service Experts Heating & Air Conditioning is here to fill you in on the standard A/C system repair process so you’ll be ready when an expert AC service technician needs to visit your home.

It Starts Simple

When the repairman arrives to your home, the first thing they will most likely do is request to see your thermostat. It might seem silly, but they need to take a look at it to confirm that it’s not merely a thermostat settings issue. The service tech will check that the thermostat is flipped to cool and then decrease the temperature to see if that will start up the AC. A faulty or wrongly connected wire could be all that’s preventing you from having a comfortable home.

If this doesn’t resolve the trouble, the technician may request to see your circuit breaker box. They will probably flip the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty

The technician will then probably ask you to see the air conditioner. Same as a doctor, the repairman will commence their trial and error testing process. There are many variables that could be the cause for an air conditioner that isn’t functioning properly, and it’s up the service tech to look into all the possible sources starting from the most ordinary issues to the least. The diagnostic process could take anywhere from five minutes to sixty, and sometimes longer.

During the air conditioning diagnosis, they will probably check the air filter to confirm it’s not obstructed or needs to be replaced. They will examine the A/C system’s refrigerant levels, make sure the air condenser fan is spinning properly, verify that the size of your air conditioning system is suitable for the size of your home, and inspect the electronics, safety controls, and wiring.

Have answers, will fix

Once the air conditioner repairman has pinpointed the trouble, he or she should explain all your choices to you. The discussion will generally start with the service tech explaining what the problem is, what part (if any) failed, how or why it failed, and what that part does for your air conditioning system.

The repairman will then go into your choices, which will include changing out the part and fixing the issue, but might also include upgrading parts of the air conditioner, the air conditioner itself, or your entire heating and cooling system. In some cases, it may make more sense to buy a whole new heating and AC system, especially if the A/C system is past its prime, or susceptible to breaking down again and end up costing you more for A/C system repairs in the long run. The repairman will explain how much time, effort, and cost it will take to rectify the trouble.

The service tech might at this point explain what could have avoided the issue or part failure and how to avoid a future problem from happening. This usually includes yearly maintenance, which not only helps stop an A/C system breakdown, but in most situations also keeps your air conditioning warranty valid. Most expert AC repair companies will offer an annual maintenance plan so you don’t have to stress about making future heating and cooling tune-up appointments for your home.

At the end, they will explain the process for repairing the failed part or fixing the trouble. If you decide that A/C system repair is better for you than buying an upgraded A/C system, the service tech will order any parts necessary and schedule your new appointment to fix the A/C system. Or, if the part required is already accessible on their van, they will go ahead and start the air conditioning repair work with your permission.

Remember that throughout Knoxville you’re in good hands with R & M Climate Control Service Experts Heating & Air Conditioning. Our repairmen are NATE-certified and have undergone extensive background checks so you can feel comfortable with the technicians we send into your home. If you ever have any questions about your HVAC equipment or what to expect with your AC repair, give us a call 24/7 at 865-229-6176 and we’ll be happy to explain the process.

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