What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from R & M Climate Control Service Experts, you will pay for the trip charge and a diagnostic fee separately. Some companies you’ve called in the past might have combined the trip charge and diagnostic fee, but we believe we can offer you even more value by separating the two.

What Is a Trip Charge?

A trip charge covers the cost for a certified plumber or HVAC technician to visit your home. Sometimes called a service call fee, this cost is the base rate for delivering our technicians, equipment and expertise to your doorstep. If you would like to eliminate trip charges in the future, you can explore joining one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee is made up of the services required to locate the root of a problem. With plumbing, this can be comprised of scoping. In HVAC repairs, it may involve taking a look at the inside of the cabinet. If you prefer to use R & M Climate Control Service Experts for your repairs, the diagnostic fee will be rolled into the repair bill. However, you're charged for the diagnostic services alone if you do not.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In general, a trip fee includes sending the plumber or HVAC technician to your home, while the diagnostic fee covers all the work related to evaluating the problem and coming up with a plan for repairs. If you're paying for repairs, you won't notice the diagnostic fee since it will be included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Some other plumbers and HVAC companies charge one single fee for both the trip and the diagnostics. As opposed to charging you for two services at the same time, we opt for two individual fees. This enables us to price our services in the fairest possible manner.

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