Commonly Available Job Positions at R & M Climate Control Service Experts Heating & Air Conditioning in Knoxville Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and arranging all activities of a Service Experts Heating and Air Conditioning service location. The General Manager manages the P&L, motivates sales, and provides guidance to all staff and processes for the center. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician speaks with residential and/or commercial customers to respond to their questions, resolve concerns, and verify complete customer satisfaction. The person filling the position also advises the customer of recommended products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial jobsites. The individual filling the position also performs installation and service on IAQ products and equipment, as well, and has the ability to comprehend controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist fields customer inquiries, objections, and billing issues with the highest degree of courtesy and professionalism to resolve customer issues with a same-call resolution. The Customer Service Specialist is also responsible for supporting day-to-day operation of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following approved radio and pager processes, dispatches customer information to Service Technicians, Maintenance Technicians, and Installers. The person filling the position also communicates with the customer to confirm the customer is informed of scheduled appointments, reply to queries, and to help resolve problems. The Dispatcher efficiently plans and routes the most suitable technicians in accordance with established company procedures.